Get Help from Slingshot Here!

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Get Help from Slingshot Here!

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1004 posts

Uber Geek

Trusted

Slingshot

#618743 3-May-2012 10:08

Hi Shachou,

I would suggest calling Orcon to confirm everything is 100% cancelled and there is no line going into your house, if there still is a line, this is okay too.

Following this, private message me your account number if you have it, otherwise cellphone number, email address, landline number.

It will most likely be held up due to incorrect information, if Orcon has cancelled you then we need to connect you as a new line and we may have requested a transfer of services.

Thanks,
Ben

www.slingshot.co.nz

www.twitter.com/SlingshotNZ

https://www.facebook.com/SlingshotNZ

tigercorp

668 posts

Ultimate Geek

#619154 4-May-2012 02:43

DNS outage and general weirdness for the past hour or so. Nothing resolves using nslookup with the server set to 202.180.64.10 or 11, just times out. If I set the server to Googles 8.8.8.8 it also times out but ping to 8.8.8.8 is ok??? The opendns server 208.67.222.222 worked for 10mins but now it times out, can still ping it though.
Whatever I do ping however, the Slingshot dns servers, my Slingshot gateway, the opendns and google dns servers, will drop at least 10% of packets.

xNevii

1 post

Wannabe Geek

#619178 4-May-2012 06:52

Have also had an issue with DNS for about the past 7 hours now. Router says its connected but when loading sites or troubleshooting network it says DNS is not responding. Have tried setting the DNS Server to both 202.180.64.10 and 11 , neither worked. :(

ALTRON

577 posts

Ultimate Geek

#619186 4-May-2012 07:18

Yeah connection is down for me.

Everything times out.

JoeM

44 posts

Geek

Trusted

#619201 4-May-2012 08:01

Hi All,

Currently having some issues, It might be Intermittant for a little, Shouldnt be long.

Cheers,
Joe.

Joe M.
Slingshot Technical Centre Manager

tigercorp

668 posts

Ultimate Geek

#619229 4-May-2012 08:34

JoeM: Hi All,

Currently having some issues, It might be Intermittant for a little, Shouldnt be long.

Cheers,
Joe.

Yipee, back on in Dunedin.

Thanks.

JoeM

44 posts

Geek

Trusted

#619232 4-May-2012 08:35

tigercorp:
JoeM: Hi All,

Currently having some issues, It might be Intermittant for a little, Shouldnt be long.

Cheers,
Joe.

Yipee, back on in Dunedin.

Thanks.

Yip,

Full service is now restored, Sorry about the issues guys!

Cheers,
Joe.

Joe M.
Slingshot Technical Centre Manager

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

shacknasty

29 posts

Geek

#619443 4-May-2012 12:30

Still having issues. Pinging from another connection to my slingshot one

143 packets transmitted, 20 received, +6 errors, 86% packet loss, time 142689ms

rtt min/avg/max/mdev = 26.487/28.703/39.127/2.977 ms

Cheers.

merve0o0

492 posts

Ultimate Geek

#619965 5-May-2012 08:13

Having problems in Nelson. Started Easter weekend. Thought it may of just been more people online.

What seems to be happening is getting dissconected a lot. Whe it reconnects it syncs at 4-6 mbit. If I restart the modem it syncs at 8-10 mbit but in 2-3 min it reconnects at 4-6 again.

Slingshot

1004 posts

Uber Geek

Trusted

Slingshot

#620808 7-May-2012 09:37

merve0o0: Having problems in Nelson. Started Easter weekend. Thought it may of just been more people online.

What seems to be happening is getting dissconected a lot. Whe it reconnects it syncs at 4-6 mbit. If I restart the modem it syncs at 8-10 mbit but in 2-3 min it reconnects at 4-6 again.

Hi,

Sounds like a modem issue to me but will need to carry out further troubleshooting first.

Can you please PM me your account details and i'll get in touch following this.

Thanks,
Ben

www.slingshot.co.nz

www.twitter.com/SlingshotNZ

https://www.facebook.com/SlingshotNZ

chocolatemurderer

9 posts

Wannabe Geek

#621364 8-May-2012 01:19

Hi guys, i'm experiencing major speed hit after 11pm at night at the moment. for international traffic only. I was downloading the lastest hero of newerth client from their server and i was doing only 200kb/s and my line rate is looking real good at around 11mps. did slingshot speed tests looks ok too, although international is only doing 4mps. I also tried other servers like an ubuntu server in uk... still doing 200kb/s!!!! could someone please help?

Cheers

Lingzi

JoeM

44 posts

Geek

Trusted

#621391 8-May-2012 07:45

chocolatemurderer: Hi guys, i'm experiencing major speed hit after 11pm at night at the moment. for international traffic only. I was downloading the lastest hero of newerth client from their server and i was doing only 200kb/s and my line rate is looking real good at around 11mps. did slingshot speed tests looks ok too, although international is only doing 4mps. I also tried other servers like an ubuntu server in uk... still doing 200kb/s!!!! could someone please help?

Cheers

Lingzi

Hi Lingzi,

This sounds very likely to be outside of our network to me.

If the SS speedtest is still showing good results then the connection to our core is ok.

is it really 200kb/s? or 200KB/s because i would expect it to be about 200KB/s.

Cheers,
Joe.

Joe M.
Slingshot Technical Centre Manager

chocolatemurderer

9 posts

Wannabe Geek

#621439 8-May-2012 09:32

Hi Joe, please excuse the lack of caps... yeah was 200KB/s to 250KB/s. National DL is fine, I tried with an ubuntu ISO from nz server. it was decent at about 1000KB/s (at the same time hero of newerth client was also dling) but it just seems International is maxed out at around 250KB/s as I tested DLing both Hero of newerth client and an ubuntu ISO from uk server, having both dl going at the same time will give a combined speed of about 250KB/s. When you combine national and international i can get to full line rate most of the time. but international seem low.

JoeM

44 posts

Geek

Trusted

#621442 8-May-2012 09:40

chocolatemurderer: Hi Joe, please excuse the lack of caps... yeah was 200KB/s to 250KB/s. National DL is fine, I tried with an ubuntu ISO from nz server. it was decent at about 1000KB/s (at the same time hero of newerth client was also dling) but it just seems International is maxed out at around 250KB/s as I tested DLing both Hero of newerth client and an ubuntu ISO from uk server, having both dl going at the same time will give a combined speed of about 250KB/s. When you combine national and international i can get to full line rate most of the time. but international seem low.

I would say this is fairly common for internationl DL, if national is at 1000KB/s then there is not going to be anything we can do to make it any better at this stage.

Cheers,
Joe.

Joe M.
Slingshot Technical Centre Manager

Nebbie

458 posts

Ultimate Geek

Trusted

#621451 8-May-2012 09:50

During peek times I can download nationally at full line rates 1.6mbps however International sites are slower around 200 - 300kbps I would say this is due to peak loading times. I would never expect line rates from international sites, saying that I would not expect anything less then 100kbps.

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Nebukadnessar

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