Help with Godaddy Pending Redemption

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nigelj

856 posts

Ultimate Geek

#1058562 3-Jun-2014 14:07

mattwnz: That includes providing UDAIs in a timely manner. So they also have to know all the .nz rules.

nigelj: I'm going to look into a couple of things, because I'm sure I've read something relevant recently I just need to find it.

Here we go, from the DNC's RMC (Registering/Managing/Cancelling Policy, V2.6) - http://dnc.org.nz/content/rmc.html:

12.5 Registrars are required to pass on the UDAI to registrants whenever a new UDAI is generated, for example, on registration and transfer. This applies from when a registrar first connects to the SRS.

At the very least, you should have an e-mail from Go Daddy (or their German 'partner') with your current UDAI from when you registered your domain with them, or transfered the domain to them. If you do not, they have breached DNC policies and there is at least one violation that DNC can start an investigation into the whole mess now. (Just my opinion) Even if you don't want to transfer away yet and want to try and let Go Daddy sort this out, this behaviour is in my opinion not good and the DNC should be told so they can look into it, surely it can't be that hard for Go Daddy to do the job properly.

mattwnz: I wonder where godaddys support is based, as it sounds like you aren't communicating with people where english is their first language, so they maybe misinterpreting your questions. If you requested a UDAI code, then that should be provided , no questions asked.

When Go Daddy messed me around, and a member of their Social Media team picked up my frustrated tweets, I she said they were pretty much all based around Mississippi or similar, very Southern US accents that was for sure.

sahne

26 posts

Geek

#1058564 3-Jun-2014 14:10

The way I see it regardless if it's godaddy or freeparking. Customers trust company's to look after their domains just like banks look after your money. I am very shocked how godaddy handles issues like this and it's not good. I pay the yearly fee not just so they can pay their useless staff some of the money is also to make sure if a customer has an issue to resolve it in a timely and professional matter.

mattwnz

20162 posts

Uber Geek

#1058569 3-Jun-2014 14:15

nigelj:

When Go Daddy messed me around, and a member of their Social Media team picked up my frustrated tweets, I she said they were pretty much all based around Mississippi or similar, very Southern US accents that was for sure.

Their social media people maybe, but I have found that some hosts subcontract out the day to day technical support to other countries, and commicnating can be difficult. You have to word things like you are speaking to a 10 year old, so you have to be precise and keep sentences simple and to the point.

I believe UDAIs can be become invalid, although possibly depends on the registrar. So a UDAI from the initial registration may no long be valid. It is best to always get a new one generated just in case, prior to the transfer.

sahne

26 posts

Geek

#1058610 3-Jun-2014 15:11

Regarding all people I spoke to at godaddy every single one was an American with English as first language. So language shouldn't be an excuse in this instant. They clearly understood my frustration and believe me I made it very clear what's going on.

mattwnz

20162 posts

Uber Geek

#1058648 3-Jun-2014 16:34

sahne: The way I see it regardless if it's godaddy or freeparking. Customers trust company's to look after their domains just like banks look after your money. I am very shocked how godaddy handles issues like this and it's not good. I pay the yearly fee not just so they can pay their useless staff some of the money is also to make sure if a customer has an issue to resolve it in a timely and professional matter.

Domain companies probably make a few dollars per year per domain, so very low margins. So their front line staff will probably not be experts in the area, they will likely be following some for of flow chart. I don't really know why people buy NZ domains from an overseas company to be honest, as you don't have the same consumer protection. However you will still be protected by the DNC and the NZ policies, so you should contact them, They will probably put you in touch with the registrar. But they will probably want to know if you are having problems and the company you are dealing with.

timmmay

20580 posts

Uber Geek

Trusted

Lifetime subscriber

#1058681 3-Jun-2014 17:22

I moved away from godaddy because of poor service, a confusing awful website that is difficult to use and constantly tries to upsell you, and their founder's an arse. Now they're lying to you, a domain name transfer is trivial. NameCheap have been great for com/uk domains, 1st domains for NZ.

sahne

26 posts

Geek

#1059042 4-Jun-2014 08:44

Status update. After ringing godaddy again this morning since DNS still not working they have told me when trying to reset my DNS yesterday via the automatic system it generated an error now they have submitted the error to one of their developers who's going to look into it and manually enter the DNS. Again I was told it could take up to 72 hours. By this point I asked to transfer the domain and please advice me to unlock and get everything ready for transfer to freeparking I was told this would take 5 days till domain is transferred. I am just speechless.

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

r2b2

586 posts

Ultimate Geek

#1059204 4-Jun-2014 14:52

nigelj:
Here we go, from the DNC's RMC (Registering/Managing/Cancelling Policy, V2.6) - http://dnc.org.nz/content/rmc.html:
12.5 Registrars are required to pass on the UDAI to registrants whenever a new UDAI is generated, for example, on registration and transfer. This applies from when a registrar first connects to the SRS.

At the very least, you should have an e-mail from Go Daddy (or their German 'partner') with your current UDAI from when you registered your domain with them, or transfered the domain to them. If you do not, they have breached DNC policies and there is at least one violation that DNC can start an investigation into the whole mess now. (Just my opinion) Even if you don't want to transfer away yet and want to try and let Go Daddy sort this out, this behaviour is in my opinion not good and the DNC should be told so they can look into it, surely it can't be that hard for Go Daddy to do the job properly.

Strange - in my experience I've never been given a copy of the UDAI when registering or transferring. Its simply been provided when asked usually via a web page. So to the letter of the "law", perhaps a lot are breaking the rules.

Having said that I don't trust GoDaddy and won't use them. As stated by others the web interfaces are horrible, and their business practices are questionable in that it sometimes seems like they monitor the WHOIS function on their site and buy up domains that people are looking at...

mattwnz

20162 posts

Uber Geek

#1059224 4-Jun-2014 15:49

r2b2:
nigelj:
Here we go, from the DNC's RMC (Registering/Managing/Cancelling Policy, V2.6) - http://dnc.org.nz/content/rmc.html:
12.5 Registrars are required to pass on the UDAI to registrants whenever a new UDAI is generated, for example, on registration and transfer. This applies from when a registrar first connects to the SRS.

At the very least, you should have an e-mail from Go Daddy (or their German 'partner') with your current UDAI from when you registered your domain with them, or transfered the domain to them. If you do not, they have breached DNC policies and there is at least one violation that DNC can start an investigation into the whole mess now. (Just my opinion) Even if you don't want to transfer away yet and want to try and let Go Daddy sort this out, this behaviour is in my opinion not good and the DNC should be told so they can look into it, surely it can't be that hard for Go Daddy to do the job properly.

Strange - in my experience I've never been given a copy of the UDAI when registering or transferring. Its simply been provided when asked usually via a web page. So to the letter of the "law", perhaps a lot are breaking the rules.

Having said that I don't trust GoDaddy and won't use them. As stated by others the web interfaces are horrible, and their business practices are questionable in that it sometimes seems like they monitor the WHOIS function on their site and buy up domains that people are looking at...

I don't know if it is a requirement when registering it. However it must be provided when it is requested within a timely manner. Possibly within 24 hours within a working week. Even if it is initially provided on registration, the chances are that it will be invalid by the time you need to use it. You can't transfer within 5 days of registration anyway.

nigelj

856 posts

Ultimate Geek

#1059237 4-Jun-2014 16:22

r2b2:
nigelj:
Here we go, from the DNC's RMC (Registering/Managing/Cancelling Policy, V2.6) - http://dnc.org.nz/content/rmc.html:
12.5 Registrars are required to pass on the UDAI to registrants whenever a new UDAI is generated, for example, on registration and transfer. This applies from when a registrar first connects to the SRS.

At the very least, you should have an e-mail from Go Daddy (or their German 'partner') with your current UDAI from when you registered your domain with them, or transfered the domain to them. If you do not, they have breached DNC policies and there is at least one violation that DNC can start an investigation into the whole mess now. (Just my opinion) Even if you don't want to transfer away yet and want to try and let Go Daddy sort this out, this behaviour is in my opinion not good and the DNC should be told so they can look into it, surely it can't be that hard for Go Daddy to do the job properly.

Strange - in my experience I've never been given a copy of the UDAI when registering or transferring. Its simply been provided when asked usually via a web page. So to the letter of the "law", perhaps a lot are breaking the rules.

Having said that I don't trust GoDaddy and won't use them. As stated by others the web interfaces are horrible, and their business practices are questionable in that it sometimes seems like they monitor the WHOIS function on their site and buy up domains that people are looking at...

The two SRS connected registrars I've used in the past have to my knowledge complied to RNC 12.5 to a T, they are Discount Domains and Metaname. Both have still had the UDAI re-request feature (also a requirement). But I don't see any leeway in "Registrars are required to" sounds clear cut to me.

sahne

26 posts

Geek

#1059559 5-Jun-2014 09:02

Hi all. Just wanted to thank everyone who was so kind to help me with this problem. Since this morning advanced technical support from godaddy successfully fixed the DNS zone. Everything is back online and emails are finally coming thru again. Cheers Daniel

r2b2

586 posts

Ultimate Geek

#1061058 7-Jun-2014 21:02

sahne: Hi all. Just wanted to thank everyone who was so kind to help me with this problem. Since this morning advanced technical support from godaddy successfully fixed the DNS zone. Everything is back online and emails are finally coming thru again. Cheers Daniel

Glad to hear that you've got your stuff back up and running. However I'd seriously suggest still moving off of GoDaddy for NZ domains. There's plenty of options including, say, 1stDomains who are an official registrar of NZ domains and only costs a couple of dollars more.

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