Cancelling and decoder

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Questor

31 posts

Geek

#125741 17-Jul-2013 21:35

We signed up for MySky back when it first launched, and paid $600 for the box.

We are in the process of cancelling Sky (due to a move) and the person on the phone said we had to return the box to them. Is this right? I was under the impression that paying for the box back in 2007 meant we owned it?

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#858350 17-Jul-2013 21:38

Sky Still own the box it even if you paid the $600.. but how much did it save you paying fully for the use of the box 6 years ago?

If you don't have Sky Anymore.. ask yourself.. what use is the Box to you as after you cancel the service?

Questor

31 posts

Geek

#858353 17-Jul-2013 21:47

Oh yeah it's no use to me at all - I was just going to give it to a friend with multiroom so they can have multi my sky...

Ah well!

Klipspringer

2385 posts

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#858405 18-Jul-2013 07:09

I think mysky was an extra $10 a month or something when it first launched.

Because you paid the $600 you save the extra $10 per month

Questor

31 posts

Geek

#858422 18-Jul-2013 08:26

When we got it it was $600 or don't have it at all!

JamesL

956 posts

Ultimate Geek
Inactive user

#858427 18-Jul-2013 08:48

On a semi related note, make sure you return it and not procrastinate like I did, totally my fault.

Sky won't bother contacting you instead you'll randomly get called by a "contractor" to come pick it up, then receive a bill for $500 (in error) after the contractor already picked it up...

Sky fail at ensuring a customer returns..

Ellwood

32 posts

Geek

#862185 19-Jul-2013 15:18

They certainly don't make it easy for you to return the box , and wow the attitude on the phone "justifying my disconnection" was something else... I half expected an installation engineer to pick it up but no, here in Wellington there is only 1 place to return it to and its only open 9-5 Mon - Fri, so your kinda stuffed if you don't work near..

Klipspringer

2385 posts

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Inactive user

#862204 19-Jul-2013 15:38

Yea, they don't want you to courier it back to them either. They insist on you dropping it off.

Your other option is to keep the mysky decoder, and disconnect all Sky channels.
I think they charge about $10 a month or something for that service (u may not need to pay this as you have paid the $600). Its not an advertised service, but if you ask they can do it for you.

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Boeingflyer

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#862229 19-Jul-2013 16:10

Last time we cancelled, a sky tech came and picked it up. No extra charges or anything.

Asmodeus

1015 posts

Uber Geek

#879542 16-Aug-2013 14:19

I recently cancelled and had to drop it off. Two places in Auckland you can do it.

Definitely a different experience than when cancelling from a telcon. Vodafone was throwing hundreds of dollars at me, offering to double my data and all sorts. Sky just said see ya later, and not even particularly nicely. Seemed shocked that I didn't want to at least put my account "on hold".

!@#$ 'em :)

mattwnz

20147 posts

Uber Geek

#879546 16-Aug-2013 14:23

I think if they want it back, they should be arranging to pick it up with a prepaid courier box. Otherwise it becomes you cost. What does it say in the terms? And yes for $600, you don't own it.

langers1972

1039 posts

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#879549 16-Aug-2013 14:28

I was flabbergasted when they told me I had to return it in person too, luckily I work reasonably near to Tory St in Wellington where you have to go.

Complete joke that they don't collect and like others have said, don't even ask why you're leaving or try to keep hold of you

BlueShift

1692 posts

Uber Geek

#879554 16-Aug-2013 14:35

langers1972: I was flabbergasted when they told me I had to return it in person too, luckily I work reasonably near to Tory St in Wellington where you have to go.

Complete joke that they don't collect and like others have said, don't even ask why you're leaving or try to keep hold of you

I think their official company policy is: "You'll be back, they all come crawling back!"

Asmodeus

1015 posts

Uber Geek

#879580 16-Aug-2013 14:49

On the odd occasion I want to watch something on sky now I just log into my parents isky account

Fo0L

54 posts

Master Geek

#879650 16-Aug-2013 16:43

I kicked Sky to the kerb last year, haven't missed it at all.

Returning the box was a little bit painful here in Chch, not as bad as it would be if it were not for a flexible employer.

One thing though, remember to take the remote (and leads etc).
I dropped off the box and as I did I facepalmed myself and said "I forgot the remote!".
Lo-&-behold, the woman behind the counter just handed me a courier envelope and ticket and said "Just send it back in this." - I guess thats a regular occurence in their world...

jamesrobert

90 posts

Master Geek

#879955 17-Aug-2013 10:01

Switch to Sky broadcast-only option, costs $18.70/month. MySky is still the best PVR in my opinion.

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