Just moved house; unable to connect to Sky

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Viperion

3 posts

Wannabe Geek

#196755 11-Jun-2016 16:00

Hi folks,

I've just moved into a new house and have hooked up my MySky HDi box, and am getting a T-100 "Atmospheric Conditions" error message. I've been on the phone to Sky Customer service and they got me to change the LNB settings from 10.750 to 11.300 (and several others while I was there) but that didn't work.

Do you need to "reset" (the little red button by the card, under the flip-down cover) between LNB setting changes? If not, is there anything else I could try before having to get a tech in?

Cheers

Viperion

Brumfondl

1187 posts

Uber Geek

Trusted

#1570074 11-Jun-2016 17:02

I thought if you moved you had to get a tech to check the dish etc.

Benoire

2798 posts

Uber Geek

#1570080 11-Jun-2016 17:23

Did you get anything with the LNB setting at 10,750? This is the normal LNB setting for the quad installed ones, otherwise you should google something along the lines of Sky NZ LNB and you should find a page ( I forgotten the name/address otherwise I'd link it) which will list all the LNBs Sky have used and you might be able to decipher a setting there? Always worth pressing the reset button for 3s each time, I've found my HDi box to be dodgy if I remove the sky card and put it in so I wouldn't put it past them to be picky with LNB settings.

wingbat45

233 posts

Master Geek

#1570135 11-Jun-2016 19:43

Viperion:

Hi folks,

I've just moved into a new house and have hooked up my MySky HDi box, and am getting a T-100 "Atmospheric Conditions" error message. I've been on the phone to Sky Customer service and they got me to change the LNB settings from 10.750 to 11.300 (and several others while I was there) but that didn't work.

Do you need to "reset" (the little red button by the card, under the flip-down cover) between LNB setting changes? If not, is there anything else I could try before having to get a tech in?

Cheers

Viperion

Assuming you have a dish you have a good chance of getting it going, and depending on the STB its a piece of cake.

ALWAYS make sure the sat cable is screwed into number 1 (assuming mysky or skybox).

After that the odds lower, if you have 2 cables you could try them both in number 1 on any of the frequencies sky use, also assuming LNB power is ON.

Best idea, SKY, yea its a wait, and $50 but best to get them to sort it out, then if it goes wrong its on them and not you.

Hope this helps

Dont assume 10.750 ghz as it could be 00.005ghz less than that (10.745 and as low as 10.740)

wingbat45

233 posts

Master Geek

#1570137 11-Jun-2016 19:45

Benoire:

Did you get anything with the LNB setting at 10,750? This is the normal LNB setting for the quad installed ones, otherwise you should google something along the lines of Sky NZ LNB and you should find a page ( I forgotten the name/address otherwise I'd link it) which will list all the LNBs Sky have used and you might be able to decipher a setting there? Always worth pressing the reset button for 3s each time, I've found my HDi box to be dodgy if I remove the sky card and put it in so I wouldn't put it past them to be picky with LNB settings.

The Google search will throw you off, sky use 4 types of LNB and 3 of them look the same. You can not rely on looking from the ground to be sure, unless you have a meter to confirm it.

LNB's Don't assume its a quad just because the frquency type of quad also a DUAL and sometimes a single, this can mess with the decoders.

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Viperion

3 posts

Wannabe Geek

#1570175 11-Jun-2016 20:33

wingbat45:

Assuming you have a dish you have a good chance of getting it going, and depending on the STB its a piece of cake.

ALWAYS make sure the sat cable is screwed into number 1 (assuming mysky or skybox).

After that the odds lower, if you have 2 cables you could try them both in number 1 on any of the frequencies sky use, also assuming LNB power is ON.

Best idea, SKY, yea its a wait, and $50 but best to get them to sort it out, then if it goes wrong its on them and not you.

Hope this helps

Dont assume 10.750 ghz as it could be 00.005ghz less than that (10.745 and as low as 10.740)

Thanks for the reply - yep there's a dish (looks like a newer 10.750 version to me but I'm not an expert)

Only one cable, screwed into port #1

May have to call SKY I guess

Viperion

3 posts

Wannabe Geek

#1570185 11-Jun-2016 20:53

wingbat45:

LNB's Don't assume its a quad just because the frquency type of quad also a DUAL and sometimes a single, this can mess with the decoders.

10750

10745

10740

11300

11325

11320

Tried all those; no dice. Thanks for the suggestion though. Guess I'll have to pay me fifty bucks :(