Harrier bluetooth disconnect in sleep mode

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aroberts

51 posts

Master Geek

#3472 15-Feb-2005 14:53

I have installed the new Harrier ROM update...

...but I still have a problem with my bluetooth headset. Everytime the phone goes into sleep mode then wakes up with an incoming call, my bluetooth headset disconnects.

This means that the headset cannot be used to answer incoming calls as it takes nearly 20 seconds to reconnect and that is about the time it takes for the call to divert to voicemail.

I can actually see the bluetooth icon showing that it disconnects. Turn on bluetooth, switch off Harrier, switch on Harrier, watch the Bluetooth icon. It goes blue, then grey (with the red X), then blue again.

I've tried 3 headsets and 2 Harriers. The new ROM upgrade upgraded Bluetooth to BT-PPC/PE Version 1.0.0 Build 3500.

Telecom have suggested trying a different headset. I'm not convinced as I feel it looks more like a Harrier bluetooth problem.

Anyone else have this problem and find a resolution?

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BDFL - Memuneh
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Geekzone

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#12813 15-Feb-2005 15:14

Yes, happens to me too. Just tested with a GN Netcom GN6110...

Jama

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#12814 15-Feb-2005 15:54

Sorry guys, our focus was to get the DUN side of Bluetooth fixed on the Harrier, which it now is. I understand what you are saying but quite frankly the Widcomm Bluetooth stack is crap and there is not a lot we can do about it. We are at the mercy of Broadcom and HTC.

Maybe if Microsoft took some ownership in the Bluetooth space things would be different.

freitasm

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#12815 15-Feb-2005 16:07

Which I can confirm works 100% now! I've used the Harrier as a Bluetooth modem here in Wellington, in Taupo and Napier (1xRTT), without any problems.

aroberts

51 posts

Master Geek

#12822 15-Feb-2005 21:08

Thanks.

The Bluetooth DUN is excellent. I'm using it right now in fact. The fix is great.

I like the Harrier but when I get a call and can't use the headset it is very annoying. What is even more annoying is answering with the phone at my ear then the headset connects and takes the call and I have to quickly grab the headset and put it on my ear. I have started putting the headset on one ear and then answering with the phone at my other ear. Then when the call switches the persons voice just jumps ears. It's amusing for those watching. :-)

Since the post, I did get one time today, when the bluetooth stayed on when it woke up. If only it could do it all the time. Wish I knew what was so special about that one time today.

The info around the net seems to indicate that build 3500 fixed the bluetooth headset problem, which is why I was surprised it didn't fix it for us.

riahon

946 posts

Ultimate Geek

#12823 15-Feb-2005 21:22

Hi,
I have yet to instal ROM update (still paranoid) and even more so as I dont have any problem with my headset / harrier connectivity. The only time I experienced what you described was if I walk too far away from my harrier. It doesnt cause a problem as I get a beep to know that I have disconnected and when I get back it comes back on (most of the time) by itself.

I am using a BTH-808.

Maybe just change the ringing option on your harrier to 40sec (as a workaround)

aroberts

51 posts

Master Geek

#12825 15-Feb-2005 21:47

When the phone sleeps (screen goes blank), and then you switch it on again, do you notice the bluetooth icon cycles (goes grey then blue again)? If so, I'm wondering how your headset stays connected. Maybe I do need a different headset (lucky number 4).

There is no problem if the phone stays on. Another guy in the office has his phone in the cradle all day so he doesn't have the problem as the phone stays on so bluetooth stays on, but I move around lots so I have the phone in my pocket most of the day.

The ROM upgrade is definitely worth it if you want to use bluetooth for dialing up to the internet (much simpler than WModem). Wireless 500kbps with my phone in my pocket is very cool to show off.

aroberts

51 posts

Master Geek

#12826 15-Feb-2005 21:50

I don't think I can change the length of time the caller waits before it goes to voicemail. I believe this is controlled by Telecom and is set to about 20 seconds. But if someone knows how, please tell me.

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

riahon

946 posts

Ultimate Geek

#12828 15-Feb-2005 21:59

Yes I have noticed the grey-then-blue icon change but only when I have moved too far away from the harrier. I like to leave it on my desk when at home. BUT whenever I stay within range, it doesnt matter if the harrier goes to sleep mode, I get the call straight away when it wakes up....... admittedly I dont get a lot a calls to fully test it, maybe 2 a day would be busy for me which is a shame as I dont get to hear my tailor made Barry White ringtone nearly enough.

Ring telecom and they can change the ringing time to 40sec before it goes to cell sec.

aroberts

51 posts

Master Geek

#12829 15-Feb-2005 22:18

The grey-then-blue icon change shouldn't occur when you move in/out of range of the headset as I believe it is pda thing, not related to the headset. but anyway...

But you have me wondering. Say you have bluetooth on on the pda (headset can be off). If you switch off the pda, then switch it back on, are you saying the bluetooth icon stays on blue (it doesn't change)?

If so, maybe it is related to the new bluetooth build, in which case maybe you are correct to be nervous about upgrading.

I recall asking Telecom to extend the delay some years ago for a different reason and was told it couldn't be changed, but times change. I'll try again.

riahon

946 posts

Ultimate Geek

#12833 15-Feb-2005 22:33

You have got me thinking now about when I do see the grey-then-blue icon.... I will pay more attention now.

But generally yes. I can turn the unit off (I still see the blue light flashing) and when I turn it on the icon remains blue. When in sleep mode if I get a call, then I actually hear the beeps in my ear just before I hear the ringtone. I have just rung myself now as a test.

Maybe have a play with the bluetoth settings under services. For "Hands Free" I have 'authorization required' unticked. The other 3 are ticked.

Under accessibility I have them all ticked and selected "paired devices only"

aroberts

51 posts

Master Geek

#12835 15-Feb-2005 22:50

OK. I'm talking about the bluetooth icon in the bottom right of the Today screen. The icon doesn't flash so I guess you're referring to the light on the headset. They flash in different ways depending on the headset model.

So, I'm interested in what the icon does on the Today screen when you switch on.

For the headset service I have the same ticks as you. For accessibility, I have the same settings except that I have a different name entered at the top.

riahon

946 posts

Ultimate Geek

#12836 15-Feb-2005 23:10

Yes I understand.

On the harrier today screen on the bottom right hand corner. Right this minute I have the bluetooth icon on now and it is blue. If I turn the harrier off and then turn it back on then it stays blue, doesnt change at all.

I know where you are coming from as a few times when I turn my harrier on and I am using bluetooth headset I do notice the bluetooth icon change from blue, then to grey with red cross, then back to blue again. I then note that the headset icon on the top of the screen appears. From what you are saying this happens to you nearly all the time. I have only noticed it happen to me a few times.

But to summarise, with the bluetooth on I can turn my harrier off and on many many many times and the icon on the bottom right does not change at all. I did not know that this was a known problem and no you cant have mine ;)

Just tried something which replicates what you are experiencing!!!!

I have turned my headset off. I still have the harrier bluetooth on. I turned off the harrier and turned it back on and I did see the icon change from blue, then grey with cross then back to blue again.

I have now just turned my headset back on while the harrier bluetooth was still on. I turned the harrier off and then on again and I did see the icon change. From now on when I turn off the harrier and turn it back on again the icon remains blue.

Therefore I was correct that the only time that I experience the problem you are having is if I have the headset off or I am outside of range.

Looks like you might have to try another headset, I must have got lucky with trademe on this one.

edit: nah scrub that, tried it again by turning the headset off. Turned the harrier on and off and the icon stayed blue, now I am curious why it did it before when it changed from blue to grey to blue before and not now.

I tried it with both bluetooth units on and it works without fault.

Jama

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#12844 16-Feb-2005 08:20

If anyone wants to try an experiment let me know your 027 number and I will change the variable ring time to 40 seconds to see if this makes a difference.

aroberts

51 posts

Master Geek

#12845 16-Feb-2005 08:52

I too have tried many experiments. But it seems that your's goes blue-grey-blue very infrequently and mine goes blue-grey-blue very frequently. Hmm.

So the ROM upgrade probably isn't the cause (I hope).

From your experiments, I wonder if the headset broadcasting does have an affect though. Maybe it can force the bluetooth to stay on if the Harrier and headset are communicating at the time.

Thanks for the offer of the 40 sec ring, Jama. I thought about it and it may be a pain though as I have my phone on vibrate when in meetings so the person would have to wait longer to leave a message. I used flight mode but I forget to turn it back on again after the meeting. If I can't get any further with my experimenting, I might try 25 seconds though, as this latest headset "bluetrek g2" seems to reconnect in about 15-17 seconds from the start of receiving the call.

riahon

946 posts

Ultimate Geek

#12850 16-Feb-2005 09:43

Sorry for going on but I have been experimenting this morning and I think I have a clearer explanation.

When I first turn on harrier bluetooth, without turning on headset, then the harrier icon changes blue/grey/blue when turned off/on. (this is diff to what i said last night)

Once I turn on my headset and it pairs successfully with the harrier then again I can turn the harrier off and on and icon stays blue consistently.

NOW.... If I turn headset off and THEN turn harrier off and on then I get blue/grey/blue consistently.

HTH

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