Cant connect to tivo service

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CarolineD

7 posts

Wannabe Geek

#129386 13-Sep-2013 14:01

Tivo connects to the internet, I get as far as getting info and then it says connection interrupted code N11. Have tried a wired connection also,been on the phone to tivo help line many times - nothing has worked. Rebooted/restarted everything,switched firewalls off.no EPG guide,program info has run out- am very frustrated now.last success was 28/8 at 3am

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985 posts

Ultimate Geek

Lifetime subscriber

#895273 13-Sep-2013 14:39

when you try a manual connection does it give any error info (other than N11)?

I would try an adsl router restart if you haven't already.

rphenix

985 posts

Ultimate Geek

Lifetime subscriber

#895276 13-Sep-2013 14:41

Also try and check for new firmware and update that.

CarolineD

7 posts

Wannabe Geek

#895301 13-Sep-2013 15:17

Thanks but I have tried all that and still nothing

Klipspringer

2385 posts

Uber Geek
Inactive user

#895302 13-Sep-2013 15:18

CarolineD: Thanks but I have tried all that and still nothing

Try ping your tivo from somewhere else on your network

Then try and determine if your router is not blocking it to the outside world. Put your Tivo into a DMZ on your router to determine if your router is blocking something.

CarolineD

7 posts

Wannabe Geek

#895304 13-Sep-2013 15:23

It times out

Klipspringer

2385 posts

Uber Geek
Inactive user

#895307 13-Sep-2013 15:27

CarolineD: It times out

Try giving it another IP address, that may help.

CarolineD

7 posts

Wannabe Geek

#895322 13-Sep-2013 15:51

Waiting............

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CarolineD

7 posts

Wannabe Geek

#895329 13-Sep-2013 16:07

And no success :(

rphenix

985 posts

Ultimate Geek

Lifetime subscriber

#895362 13-Sep-2013 17:11

I know you mentioned using wired earlier, is it still connected by ethernet cord rather than wireless?

rphenix

985 posts

Ultimate Geek

Lifetime subscriber

#895363 13-Sep-2013 17:12

Also is the tivo actually getting a DHCP assigned IP address or are you currently entering it manually?

mattwnz

20164 posts

Uber Geek

#895374 13-Sep-2013 17:33

have you tried using the wireless dongle instead? I have connected today to the tivo service to test it for you, so I don't think it is a problem at their end.

PimpMyMagic

267 posts

Ultimate Geek

#896396 16-Sep-2013 15:42

Many months back I had a similar problem which suddenly occurred. TiVo support suggested it would be a problem with my ISP. I contacted them with a list of the required ports for access and they were adamant that nothing was blocked at their end. I lent my TiVo to a friend who had one and it worked fine at his place.
Finally I advised my ISP that I wanted to upgrade my data plan but would have to change ISPs as my TiVo wouldn't work with them. Within 48hrs it started connecting OK. A week later I got an email suggesting I try again now, as they had discovered a routing error with my connection!

mattwnz

20164 posts

Uber Geek

#896398 16-Sep-2013 16:00

PimpMyMagic: Many months back I had a similar problem which suddenly occurred. TiVo support suggested it would be a problem with my ISP. I contacted them with a list of the required ports for access and they were adamant that nothing was blocked at their end. I lent my TiVo to a friend who had one and it worked fine at his place.
Finally I advised my ISP that I wanted to upgrade my data plan but would have to change ISPs as my TiVo wouldn't work with them. Within 48hrs it started connecting OK. A week later I got an email suggesting I try again now, as they had discovered a routing error with my connection!

Sounds like the same sort of problem. Does tivo work on a particular port that ISPs can block? OP who is your ISP?

PimpMyMagic

267 posts

Ultimate Geek

#896421 16-Sep-2013 17:03

There's quite a list of addresses and ports used in total for TiVo server connections. Some of them are routinely blocked to stop people running ftp sites I think. My problem started after I was allocated a permanent address by my ISP.

gregmcc

2147 posts

Uber Geek

ID Verified

Trusted

Lifetime subscriber

#896424 16-Sep-2013 17:09

If you have a smart phone you could setup a wireless hotspot and then using the wireless dongle for the tivo connct to that and see if it works.

I've had numerious network issues with my tivo, finally tracjed it down to the DSL modem supplied with Vodafone (HG556a), the easiest solution was to put an unmanaged switch between the tivo and DSL router, ever since then it's been fine.

How about you give us some more info, like your ISP, the type of DSL rounter/modem it's connected to

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