More SMTP problems with the Xtra/Spark changeover

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smudger

46 posts

Geek

#153481 28-Sep-2014 18:28

My motherinlaw has her internet connection with telecom soon to be Spark but still uses a Clear email address she likes so has now received one of the letters advising her to change her smtp server. Today i tried with both the suggested smtp.clear.net.nz and send.xtra.co.nz
BOTH resulted in an error message and we were unable to send an email. Does anyone know what i'm missing ?

SATTV

1648 posts

Uber Geek

ID Verified

#1143066 28-Sep-2014 18:51

Spark block port 25.

So change your outbound email setting to TLS port 587 and this should work. ( you might need to tick the outbound server requires Authentication )

If i recall clear do not support SSL port 465

Cheers
John

I know enough to be dangerous

l43a2

1779 posts

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ID Verified

Trusted

#1143067 28-Sep-2014 18:55

http://help.spark.co.nz/app/answers/detail/a_id/1547 to use the send.xtra.co.nz with a non xtra address also this page will give you the correct email settings for her client http://help.spark.co.nz/app/answers/detail/a_id/1232

plambrechtsen

1948 posts

Uber Geek
Inactive user

#1143966 30-Sep-2014 08:43

SATTV: Spark block port 25.

So change your outbound email setting to TLS port 587 and this should work. ( you might need to tick the outbound server requires Authentication )

If i recall clear do not support SSL port 465

Cheers
John

You can opt-out of Port 25 blocking, but it's highly recommended you keep it. http://www.spark.co.nz/port25

As has already been said.. you can whitelist your own email address for outbound emails via the Yahoo portal and use send.xtra.co.nz for outbound emails.