Skinny Mobile slow after 2Degrees..

Forums › Spark New Zealand (including Skinny and BigPipe) › Skinny Mobile slow after 2Degrees..

Sailor67

8 posts

Wannabe Geek

#208579 17-Feb-2017 21:23

I have installed 2x Skinny Wireless Broadband 4G Units (Huawei) on their $52/month 100gb Contract Free Plan. (1 in Auckland and 1 in Bay of Islands). So far they are great, no problems apart from very occasional drop out on each that was fixed by simple reboot.

So, seeing as it is the same as their Mobile Phone Broadband network, I decided to switch my phone from 2degrees to Skinny ($30/mth, 3gb, unlimited calls & texts)

I have found it slow, with seemingly lots of latency. I haven't done any speed tests yet, but seeing as I just swapped from 2degrees, which always seemed to work great & without issue, it's starkly noticeable...

Google Now thinks for ages when I make a voice query and web pages seem to hang for long periods while loading...

It's confusing, as I've found the Huawei home modem works great and it should be the same network.

My mobile (Xiaomi Redmi Note 3 - 64gbrom+3gbram) is usually quick & responsive, so I don't think it's that.

The only other possibility I can think of is that somehow my phone system settings aren't optimised for Skinny, as I only changed over today (now regretting it a bit..)

Any ideas??

Sailor67

8 posts

Wannabe Geek

#1722054 17-Feb-2017 22:03

So by latency (if I've got the right term) a web page will load about 10% of the way across the progress bar, then sit there for ages, then speed across the rest to 100%

(Android Marshmallow + Chrome Browser)

I get sick of waiting and try to go to the X then Refresh command to try to reload.

cadman

1014 posts

Uber Geek
Inactive user

#1722066 17-Feb-2017 22:08

Where are the towers for the respective networks relative to your location?

I used to live geometrically right in the middle of three Telecom towers and coverage could be patchy, affecting the speed. In contrast the 2° tower was only 150m away and it performed much more steadily.

Sailor67

8 posts

Wannabe Geek

#1722073 17-Feb-2017 22:18

Actually, I haven't been home yet since I installed the SIM.
I have used it as I've been driving around - Newmarket, Grafton and Ponsonby, and the issue has been the same in each location.

Not sure if it's relevant, but checked Skinny Mobiles recommended data settings:
-------------------
Data
Within your phone settings, find the mobile data / cellular data or 'APN' settings, and enter the details below:

APN: wapaccess.co.nz
Port, Proxy, Server, Username & password: Leave blank
Encryption: Normal
Method: IPv4
-------------------

My current APN setting:
APN: wap.telecom.co.nz
APN PROTOCOL: Ipv4/Ipv6
(can't see a field for Encryption Type...)

coffeebaron

6231 posts

Uber Geek

Trusted

Lifetime subscriber

#1722076 17-Feb-2017 22:28

Is your phone showing 4G?

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Sailor67

8 posts

Wannabe Geek

#1722079 17-Feb-2017 22:33

Fluctuates between H+ and 4G.
Showing 4G now, but has been H+ a lot of the time I've looked..

Do Skinny connections (being Sparks budget offering) get pushed down a level if 4G is overloaded. (Nb.. This could be a very ignorant statement if it doesn't work that way..)

Sailor67

8 posts

Wannabe Geek

#1722088 17-Feb-2017 23:19

Ok, I changed from the default settings that were there when I changed sims and the internet seems way faster... Lag is gone!

i.e.:
APN: wapaccess.co.nz
APN PROTOCOL: Ipv4

Something worked!!