"Anonymous" username appear intermittently

Forums › Spark New Zealand (including Skinny and BigPipe) › "Anonymous" username appear intermittently

achokshi

7 posts

Wannabe Geek

#248283 18-Mar-2019 14:41

I am using a spark connection with Modem (HG659).

Here is the query, my internet stops working intermittently and then in a few seconds router page is displayed as following. If you see, the user is "anonymous".

Then, after seconds, it does some redirection and the normal internet resumes.

Is this normal behaviour? Does anyone else have seen this with their Spark modem?

RunningMan

8961 posts

Uber Geek

#2200877 18-Mar-2019 15:48

Your internet connection is likely dropping for some reason.

tdgeek

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#2200881 18-Mar-2019 15:53

Every 4 hours? It will mean there is a config mismatch, so the network knows you are Spark but not who you are. So you get internet but it will drop off I think its every 4 hours

I can probably fix that but I'm not official @cbrpilot is official here

hio77

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Lizard Networks

#2200889 18-Mar-2019 16:06

I thought this was disabled in the hg659b..

regardless, the issue at hand is, your connection is dropping.

How often is this happening? have you contacted the call center? they would be able to see the disconnections.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

achokshi

7 posts

Wannabe Geek

#2200890 18-Mar-2019 16:07

My initial thinking was that someone (with username as anonymous) is trying to get access to my router (and subsequently my network).

That doesn't look like this issue, isn't it?

achokshi

7 posts

Wannabe Geek

#2200891 18-Mar-2019 16:09

achokshi:

My initial thinking was that someone (with username as anonymous) is trying to get access to my router (and subsequently my network).

That doesn't look like this issue, isn't it?

I have contacted the call centre and they did some tests too. But this is a repeat issue.

achokshi

7 posts

Wannabe Geek

#2200892 18-Mar-2019 16:11

hio77:

How often is this happening? have you contacted the call center? they would be able to see the disconnections.

This is happening inconsistently, sometimes few times within an hour and then nothing for the rest of the day.

hio77

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Lizard Networks

#2200893 18-Mar-2019 16:12

achokshi:

achokshi:

My initial thinking was that someone (with username as anonymous) is trying to get access to my router (and subsequently my network).

That doesn't look like this issue, isn't it?

I have contacted the call centre and they did some tests too. But this is a repeat issue.

Please DM me your account details, I'll have a poke.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

cbrpilot

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Spark NZ

#2200894 18-Mar-2019 16:14

Good afternoon achokshi, personally I am not an expert on our Huawei routers (others online here will no doubt know more than I!). So I cannot advise whether the "user anonymous" is normal or not. It could be a function of a captive portal/redirect the router does when the internet connection goes down - but that is pure speculation.

What I can tell you is that if your connection is going down for a few seconds periodically there can be multiple causes for this - one of them being the config mismatch that tdgeek speaks of. If you PM me your details I can take a look and see if I can see anything. Or better yet, PM hio77 (as he has offered) as he'll probably have access to fix problems rather than just see them like me!

Dave.

My views are my own, and may not necessarily represent those of my employer.

achokshi

7 posts

Wannabe Geek

#2200898 18-Mar-2019 16:25

cbrpilot:

Or better yet, PM hio77 (as he has offered) as he'll probably have access to fix problems rather than just see them like me!

I have sent a message to hio77.

Thanks!

hio77

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Lizard Networks

#2200902 18-Mar-2019 16:30

achokshi:

cbrpilot:

Or better yet, PM hio77 (as he has offered) as he'll probably have access to fix problems rather than just see them like me!

I have sent a message to hio77.

Thanks!

Would i be right in saying this started up over the weekend and you havent noticed it today?

Looks like there was a network fault fixed on a neighbouring connection, Yours decided to adjust the speed a tad and freaked out for a day or two.

you shouldn't have gotten that screen in the last 24 hours.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

achokshi

7 posts

Wannabe Geek

#2200918 18-Mar-2019 17:02

Would i be right in saying this started up over the weekend and you havent noticed it today?

Looks like there was a network fault fixed on a neighbouring connection, Yours decided to adjust the speed a tad and freaked out for a day or two.

you shouldn't have gotten that screen in the last 24 hours.

Yes I haven't seen this after I reset my modem and potentially has not happened in the last 24 hours.

However, this is a pattern and does repeat every few weeks or so (again intermittently).

Hopefully, it has been resolved for long this time.

RunningMan

8961 posts

Uber Geek

#2200929 18-Mar-2019 17:31

cbrpilot:[snip] It could be a function of a captive portal/redirect the router does when the internet connection goes down - but that is pure speculation.

It's just the captive portal capturing traffic when the WAN goes down.

hio77

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Lizard Networks

#2200948 18-Mar-2019 17:51

achokshi:

Would i be right in saying this started up over the weekend and you havent noticed it today?

Looks like there was a network fault fixed on a neighbouring connection, Yours decided to adjust the speed a tad and freaked out for a day or two.

you shouldn't have gotten that screen in the last 24 hours.

Yes I haven't seen this after I reset my modem and potentially has not happened in the last 24 hours.

However, this is a pattern and does repeat every few weeks or so (again intermittently).

Hopefully, it has been resolved for long this time.

I've got a monitor on the line to sanity check it, but it's looking pretty good at this stage :)

a minor blip in the world of copper - I'd recommend look at fibre.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

achokshi

7 posts

Wannabe Geek

#2201489 19-Mar-2019 11:18

I've got a monitor on the line to sanity check it, but it's looking pretty good at this stage :)

a minor blip in the world of copper - I'd recommend look at fibre.

Thanks, I am feeling a lot more assured about the security now. I will check out the fibre options.

Cheers!