Hi Geekzone,

About a month ago i started experiencing periods of about 10 - 60 minutes where i would get somewhere between 20 and 60% packet loss, this happens almost every day and usually happens multiple times in one day. The first time it happened, two people i know in surrounding areas (Woolston and Avondale) had the same issue, and one person has been having issues since, i don't know about the other person. I tried contacting Vodafone, but its like talking to a brick wall, so any help here will be appreciated.

Things i have tried:

 

• Connecting to the modem directly via Ethernet and USB.
• Turning everything off and back on again.
• Checking cables are plugged in correctly.
• Contacting Vodafone.

Signal Information:

 

• Downstream

   

  • Frequency -  711000000 Hz
  • Signal To Noise Ratio -  34.9 dB
  • Power Level -  -2.7 dBmV
• Upstream

   

  • Channel ID - 1
  • Frequency - 30700000 Hz
  • Power - 32.7 dBmV

Modem Logs (I wont post the full log here since it's too large, but this is what it mainly consists of):

1970-01-01 00:00:11 3-Critical R002.0 No Ranging Response received - T3 time-out
1970-01-01 00:00:08 6-Notice M571.1 Ethernet link up - ready to pass packets
2014-09-12 22:51:27 6-Notice M573.0 Modem Is Shutting Down and Rebooting...
2014-09-12 22:49:18 4-Error C403.0 DCC-ACK rejected unknown transaction ID
2014-09-12 22:49:16 4-Error C401.0 DCC-ACK not received
2014-09-12 19:21:01 4-Error C403.0 DCC-ACK rejected unknown transaction ID
2014-09-12 19:21:01 4-Error C401.0 DCC-ACK not received
1970-01-01 00:00:08 6-Notice M571.1 Ethernet link up - ready to pass packets

The "No Ranging Response received - T3 time-out" errors are rare, but the DCC-ACK errors are very common.