Billed for additional traffic on an unlimited plan?

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JasonSNZ

27 posts

Geek

#175107 17-Jun-2015 16:13

Hi,

Just got our Vodafone bill for the month, and we've been charged for additional traffic (89GB) on an unlimited ultra fast plan. I recently dropped my home phone going to a naked unlimited plan, but don't see how that suddenly puts me on the hook for data overages. Anyone else had this happen?

I guess I'm calling Voda tomorrow *sigh*

Jason

freitasm

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#1326630 17-Jun-2015 16:16

Was this a plan change? Were you on another plan and when did you change it?

JasonSNZ

27 posts

Geek

#1326634 17-Jun-2015 16:21

Hi

I was not on a contract. I dropped my home phone since I don't use it anymore, but stayed on an unlimited plan. I also dropped from unlimited 130/10 plan to the unlimited 100/10 since I don't get the benefit of the extra 30Mbps. Anyhow, the itemisation of the bill says additional 89Gb.

In fact I even agreed to 12 month contract for the discount since I can't get fibre in my area anyhow (Kapiti coast, on cable)

freitasm

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#1326668 17-Jun-2015 16:29

Not a contract but you changed the plan speed then? And your previous plan was unlimited already?

Have you contacted Vodafone to confirm they didn't put you on the wrong plan by any chance?

JasonSNZ

27 posts

Geek

#1326673 17-Jun-2015 16:38

Not a contract but you changed the plan speed then? Yes

And your previous plan was unlimited already? Yes

Have you contacted Vodafone to confirm they didn't put you on the wrong plan by any chance? Not Yet. Customer zone shows me currently on unlimited plan, bill shows me being moved off of 130/10 unlimited to 100/10 unlimited but somehow additional traffic for the entire month.

The *sigh* was because I'm going to have to call. Last time I called, it was not a fun experience...

freitasm

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#1326687 17-Jun-2015 16:50

Yes, this will be a wait. Unless some of the good Vodafone folks here contact you.

Dingbatt

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#1326691 17-Jun-2015 16:53

Is it possible that you changed part way through a billing period so the overage is their way of showing a part charge?

“We’ve arranged a society based on science and technology, in which nobody understands anything about science technology. Carl Sagan 1996

JasonSNZ

27 posts

Geek

#1326692 17-Jun-2015 16:55

yeah, that's what I figured. I know the Voda guys here are pretty good, just wanted to know if this was a one off or not first.

thanks Mauricio!

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JasonSNZ

27 posts

Geek

#1326694 17-Jun-2015 16:57

dingbatt I've changed from cheaper to more expensive ones before and they bill it as expected. this went from more expensive to less and my bill went up. looks like a mistake, so will give them a ring tomorrow.

StevieT

702 posts

Ultimate Geek

#1326709 17-Jun-2015 17:20

I was in the same situation after upgrading from 60GB cable to unlimited data. A few tweets to Vodafone and I got the account credited.

JasonSNZ

27 posts

Geek

#1326723 17-Jun-2015 17:50

Thanks Steve, tried the twitter route and literally just got a reply.