had a major 6 day outage caused by tcom ancient dslams and wiring in exchange - xnet help desk people were great and they prodded and questioned tcom and kept me informed all the way, couldnt ask for better service.
an upshot of this is that i now have twice the speed i formally had - well done xnet.
Thats why I dont complain about the short helpdesk hours (compared to other ISP's) because xnet obviously hire good people and it would cost them even more to try and get good people to work the nightshift.
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