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#289766 28-Sep-2021 09:42
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Hi there, I work remotely and part of my job is conducted in Google Meet sessions. I have a Nighthawk M2 that reports being connected via 4G (LTE B3/1800MHz with an RSSI of 59). This is a regular Vodafone mobile sim on a 100GB "Extra Large" plan (CG-NAT). I am in the Nelson city area currently but I move around a bit which prevents me from being able to use Vodafone's Rural Broadband.

 

I have noticed that the quality of Google Meet has degraded lately to the point where it is interrupting my work. The remote video streams turn off and I have trouble hearing and being heard. I have to switch to tethering off 2degrees or Spark on my phone which seems to alleviate the problem. I have an iPhone XR with Spark e-sim and 2degrees sim.

 

I tried disabling SIP-ALG in the router settings but the problem has persisted over the last week or two. The speed tests come back as ~5Mbps up and down which is not great but should be enough for a Google Meet call.

 

It feels suspiciously like a network saturation issue between Vodafone and Google.

 

 

 

I recognise that my use case is probably not very common. Has anyone else experienced network issues with Vodafone mobile?

 

Cheers


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MichaelC
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  #2786779 30-Sep-2021 08:58
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Hi there,

 

 

 

This isn't really my area, but one of the team should be able to assist! Send us your customer number via onlinecare@vodafone.com with these details and one of our RBI/Home Wireless specialists will pick this up. 

 

 

 

 

 

Thanks 





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