How many InHome customers are currently experiencing digital TV signal quality issues on the Kapiti Coast? Perhaps it is better to rephrase the question and widen the geographic scope to any area serviced by, and I use the term very loosely indeed, TelstraClear. Occurring on a daily basis, predominantly during the early morning and late evening, video and audio quality deteriorate with severe picture breakup, pauses in transmission and audio loss (crackling, squeaks, loud popping  and the like).

Ignoring the frustration of waiting for in excess of 35 minutes while reporting the fault I am starting to feel somewhat aggrieved after the recent technicians visit. The two week delay prior to the technician gracing the property with his presence was manageable. After testing all and sundry the transceiver was replaced.  The Technician (Downer EDI) was both accommodating and professional and departed requesting I ‘monitor’ the problem. With identical issues experienced the next day I once again plucked up the courage to contact Telstra. I was pleasantly surprised by an improvement in the call waiting time which decreased to only 24 minutes. On the downside I was told to contact Downer EDI directly. Downer advised that the problem was Network related and that they had reported/raised the issue with Telstra. I should apparently wait for a solution. The circle has been completed.

Call Telstra, wait 35 minutes, report fault, wait 2 weeks, call Telstra, wait 24 minutes report fault, call Downer to be told fault with Telstra.  Who is taking ownership? Like a Hamster in a treadmill I am contemplating doing another ‘service’ circuit.  I wonder what the outcome will be ......

So, who else in the Telstra badlands is experiencing the issues mentioned above?  Any suggestions to assist in finding a resolution?