Beware of Vodafone Phoneinsure dont waste your money..... Bye Bye Vodafone.....

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Beware of Vodafone Phoneinsure dont waste your money..... Bye Bye Vodafone.....

BullsEye

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Geek

#69874 14-Oct-2010 17:28

I bought iPhone 3G 16Gb in Dec 2008. I also subscribe to PhoneInsure as well because I was told by Vodafone Rep that if something happens to your phone you will get a New Phone. I have been paying 10$ a month for nearly 2 Years.

Last week I dropped the phone and it got damage. I had to pay 125$ as it was my first claim with vodafone phoneinsure. When I went to drop my phone at the store as advised i was told by the Rep that with phoneinsure i will be getting a new phone.

Claim got settled in 2 days all ok so far....

I was advised by Phoneinsure that I will be getting Remanufactured iPhone 3G 16GB which has been discontinued for almost 1.5 year. This phone might have been used by someone else...

What a Joke.... After paying for insurance for all this time and paying them access of 125$ i would have been better off by claiming my content insurance from where i would have got a brand new phone.....

So the Fine Print of Terms and Condition which was never explained to me by the Vodafone Rep when they sold me the insurance I am stuck with paying over 350$ to vodafone for nothing...

DO NOT BUY PHONE INSURE.....

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462 posts

Ultimate Geek

#391894 14-Oct-2010 17:38

I don't understand.. What's the problem?

freitasm

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#391897 14-Oct-2010 17:49

It's nothing to do with Vodafone, but to do with Apple. Apple never sends out "new" phones, unless it's a DOA problem.

Actually most large electronics companies do that. And by "refurbished" they don't mean "someone else's phone sent to me".

Damage handsets are sent back to Apple, and will have any broken parts replaced, in general a new case and fully tested. Looking at those devices you wouldn't be able to tell the difference.

nate

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#391899 14-Oct-2010 18:04

BullsEye: So the Fine Print of Terms and Condition which was never explained to me by the Vodafone Rep when they sold me the insurance I am stuck with paying over 350$ to vodafone for nothing...

It's not up to the rep to explain it to you, it's up to you to read the Terms and Conditions. If you don't understand them, seek professional advice.

Sorry, "the rep didn't tell me" excuse doesn't wash with me.

BullsEye

11 posts

Geek

#391900 14-Oct-2010 18:06

The problem is I was advised that I will get a new phone if something happens to it then why should i settle for remanufactured phone.

So if I had any phone other than iPhone I would have received a new phone.

But where does apple take part here. I am not claiming my phone with apple.

robbyp

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#391904 14-Oct-2010 18:10

nate:
BullsEye: So the Fine Print of Terms and Condition which was never explained to me by the Vodafone Rep when they sold me the insurance I am stuck with paying over 350$ to vodafone for nothing...

It's not up to the rep to explain it to you, it's up to you to read the Terms and Conditions. If you don't understand them, seek professional advice.

Sorry, "the rep didn't tell me" excuse doesn't wash with me.

That is true, however if the rep verbally told them that buying the insurance they would get a 'new' phone if any thing happened to it, then under the fair trading act, they would need to provide a 'new' phone. Otherwise they misrepresented the product(insurance policy)

From the consumer website.

False representations

When information given to you about goods and services is not true, then a false claim has been made. For example, if you buy a shirt with a "Made in Italy" label and find it actually came from a factory in Korea.

The word "representations" covers any situation where a trader claims something about their product or services, either verbally or in writing. It can even cover cases where a trader doesn't say something. For example, neglecting to mention that prices exclude GST.

I actuallyhad the same issue when buying an extended warrenty for an ipod touch. I was specifically told instore that ifit failed they would just switch it straight away, and if there was a newer model, I would get a new one. However when something did go wrong, it was a different story. In the end they did however honour it, but it was a hassle.

Ham

462 posts

Ultimate Geek

#391961 14-Oct-2010 20:55

BullsEye: The problem is I was advised that I will get a new phone if something happens to it then why should i settle for remanufactured phone.

So if I had any phone other than iPhone I would have received a new phone.

But where does apple take part here. I am not claiming my phone with apple.

If this was the case, people would just throw their phone on the ground once a year to get the latest iPhone.

sbiddle

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#391968 14-Oct-2010 21:06

What sort of phone did you expect to get back?

Quic Broadband

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sbiddle

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#391971 14-Oct-2010 21:09

BullsEye: The problem is I was advised that I will get a new phone if something happens to it then why should i settle for remanufactured phone.

So if I had any phone other than iPhone I would have received a new phone.

This is incorrect. Nowhere is it claimed that all phones are replaced with brand new devices. While this may occur it's not guaranteed.

The insurance doesn't cover the iPhone4 so you wouldn't be able to get one of these as a replacement.

SteveON

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#391997 14-Oct-2010 22:00

Soo whats the real issue? The fact that the phone is not brand new? What difference will it make? A refurb phone is pretty much brand new...

freitasm

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#392001 14-Oct-2010 22:04

Or is that it's not a new model?

BullsEye

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#392003 14-Oct-2010 22:09

The issue I have with them is that they are giving me something which is discontinued for almost 1.5 years ago. There is no warranty on Phone.

I could have claimed this under my home and content policy by paying only 100$ excess and would have received a brand new phone. I have been paying vodafone for almost 2 years and i am paying 125$ excess as well.

I am not expecting iPhone 4 but I am happy to settle with 3GS as well but phoneinsure reps are rude and wouldnt even listen to you.

After all I was told when i bought my insurance that if something happens to the phone i will be getting a brand new device.

Ham

462 posts

Ultimate Geek

#392006 14-Oct-2010 22:16

here's an idea.. cancel phoneinsure claim, then claim on your contents insurance?

Ham

462 posts

Ultimate Geek

#392008 14-Oct-2010 22:20

It seems a bit pointless buying phoneinsure if its covered by your contents insurance anyway...? Its like insuring your car twice with 2 different companies...?

NonprayingMantis

6434 posts

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#392009 14-Oct-2010 22:27

yeah, why would you pay for phoneinsure when your home contents has a lower excess?

seems absurd.

I think what you are really complaining about is that you wanted to get an iphone4 and when you 'accidentally' dropped your phone they sent you the same model you had before.

robbyp

1199 posts

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#392019 14-Oct-2010 23:15

BullsEye: The issue I have with them is that they are giving me something which is discontinued for almost 1.5 years ago. There is no warranty on Phone.

I could have claimed this under my home and content policy by paying only 100$ excess and would have received a brand new phone. I have been paying vodafone for almost 2 years and i am paying 125$ excess as well.

I am not expecting iPhone 4 but I am happy to settle with 3GS as well but phoneinsure reps are rude and wouldnt even listen to you.

After all I was told when i bought my insurance that if something happens to the phone i will be getting a brand new device.

The purpose of insurance, is to put you in the 'same' position you would be in if your hadn't had the problem, not a better position. The phone you damaged, before you damaged it, it would have also had no warranty and was a discontinued model, so I don't see what the issue is. If you have a car, and the tyres are stolen, they will usually pay out on what the tyres are worth and deduct an amount for wear. It does sound like you are trying to get a free upgrade.

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