Help with Vodafone webmail

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Help with Vodafone webmail

brirose

3 posts

Wannabe Geek

#72565 29-Nov-2010 12:00

I have not been able to open Vodafone website - and thus my webmail - since November 22nd. Spoken to their tech support but still not working.

freitasm

BDFL - Memuneh
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Geekzone

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#410642 29-Nov-2010 12:09

What OS, browser? Everything else working? Any antivirus installed? Can your PC resolve the webmail website (using PING)?

johnr

19282 posts

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Inactive user

#410644 29-Nov-2010 12:11

What have you done on your PC to try and resolve issue?

Your post has very little INFO to work with

John

kingjj

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#410645 29-Nov-2010 12:12

Setup? (comp, isp, wireless/ethernet etc).

Bit more info always helps.

Edit: too slow with the post

scheduler

264 posts

Ultimate Geek

#410655 29-Nov-2010 12:38

Hi One question. Are you trying to log on to email through www.vodafone.co.nz or through www.vodafonemail.co.nz ? I find that to access vodafone webmail it is best to use the vodafone nail address rather then going on through the vodafone website?

pando

235 posts

Master Geek

#410668 29-Nov-2010 13:00

You need to have cookies enabled and automatic redirection and use the vodafonemail address as suggested

Works best with IE (gahh) but I have it working with latest updates to Opera (although I prefer using Opera's IMAP mail) FF and Chrome

Sitenote, you can use it with IMAP using secure.onebox.com as the server

brirose

3 posts

Wannabe Geek

#410685 29-Nov-2010 13:29

Thanks for comments so far. More information as requested:

Have been using Vodafone webmail for many years; this is the first time this problem has occurred.
We have 2 computers, one iMac using Explorer and my MacBook which uses Safari . Both use dial-up internet (because broadband is not available in our area, except via [very expensive] satellite)

I have spoken at length with Vodafone tech support people via my mobile for almost an hour each time. Both asked me to ping various websites; all worked with 0% loss EXCEPT www.vodafone.co.nz which had 100% loss. Was told by both support people that the fault would be logged and dealt with. We are still waiting anxiously because our business email is on the Vodafone webmail site. (The one I am using at the moment is not Vodafone.)

Haven't tried using the other V website one of you mentioned . Will do, thanks.

johnr

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#410692 29-Nov-2010 13:41

www.vodafone.co.nz is not a pingable address I think

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

brirose

3 posts

Wannabe Geek

#410719 29-Nov-2010 15:03

Thank you for the vodafonemail suggestion. However I now have a Catch 22 situation. When I tried to log in I was asked for my email address (fair enough) and then my POP etc password. Of course I have not used this for years and so have forgotten it. The response - "Go to the www.vodafone.co.nz site to retrieve it" (I wish i could!)

freitasm

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#411093 30-Nov-2010 11:40

Apparently Vodafone had some maintenance work done on their webmail service last night. How's this working for you now?

greymouse

1 post

Wannabe Geek

#411231 30-Nov-2010 15:03

hi im having the same problem too.. i've tried multiple machines with different setups / browsers with no luck..

someone was saying there where new security certs for the vodafone website? i dunno how to get it?

i've tried
1. no firewall
2. no proxy
3. restored hosts file back to the original
4. delete cache
5. deleted temp files
6. different browsers / versions

i can access forum.vodafone.co.nz okay but not the main site, im trying

to access 'My Account' details on there..

I also get this error:

'page cannot be displayed, SSL-Pass Thru failed'

but i can't get on either ihug.co.nz or vodafone.co.nz its been like this for about 3 weeks using my pc..

I can ping ihug okay:

Pinging ihug.co.nz [203.109.252.75] with 32 bytes of data:

Reply from 203.109.252.75: bytes=32 time=1274ms TTL=60
Reply from 203.109.252.75: bytes=32 time=1121ms TTL=60
Reply from 203.109.252.75: bytes=32 time=177ms TTL=60
Reply from 203.109.252.75: bytes=32 time=181ms TTL=60

Ping statistics for 203.109.252.75:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 177ms, Maximum = 1274ms, Average = 688ms

but not visit the website in my browser i keep thinking its on my end somewhere but i haven't rooted it out, what i dont get is why it doesn't work on 3 diff PC's running different configs..

n.e help would be appericated..

Kind regards,
Gordon.

Edit: getting this error as well..
** 398 Socket Error 10060 for connect() **