Two things 1) Blue screen restart 2) How do I uninstall and reinsall Vista?

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angelnek1

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#16451 11-Oct-2007 04:41

So I think when I purchased my new computer and transferrred the data I did somethng funky.
About 2x a day my computer just restarts and either blue screens or just shuts down entirely then restarts on its own
I get a message that my computer has shut down from an unexpected event and do I wish to look for solutions, but they never come up with any solutions for me
I have run all the diagnostics and all come out good.

So I am thinking I would like to maybe uninstall and reinstall vista.

Here's the catch. I am really not computer savvy. I still haven't been able to make my back up disks because I keep encountering an error message every time.

If I just save all my data to my external drive would that suffice?

Can anybody walk me through this? Are there any risks involved that might take me off line for any amount of time.

My system is the main network for our office, how will my networking configurations be affected, will I have to reconfigure all that?

Sorry for all the questions

angelique

NZtechfreak

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#90576 11-Oct-2007 06:54

When the computer blue-screens what is the error message - have you googled it?

I don't know Vista, but in XP in Control Panel, System, Advanced, Startup and Recovery there is a box "Automatically Restart". By default this is ticked, which means no blue screen on a system error - which means no way to know what is going wrong. I'm not sure why Microsoft did this, but if I were to speculate I would say its because the "blue-screen of death" is so well known that they thought the system would appear more stable to the less computer savvy if it stopped occurring. Anyways, if this option is present in Vista make sure to un-tick it.

Now when you get your blue-screen you will hopefully be told exactly what the error is, meaning you're only a step away from a pinpoint solution, rather than a scatter-gun approach.

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angelnek1

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#90579 11-Oct-2007 07:16

I have never really seen it happen, but in Vista in control panel you can see a history of error reports and they always say blue screen but offer no solution.
angelique

freitasm

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#90580 11-Oct-2007 07:25

Blue screens are caused by a varierty of problems, most nt related to the OS. Vista in this case is just the messenger.

Look at the first line and note the address. Use your preferred search engine to find more about the error.

Reasons for blue screen in no particular order:

- faulty video drivers (update from the vendor or from the video card manufacturer)
- other faulty drivers
- faulty memory (use the Windows Memory Dignostic tool to test overnight)
- good memory badly seated in the slots
- faulty hard drive
- good hard drive badly connected cables
- faulty power supply
- good power supply bad power source (use an UPS or at least a line filter)
- faulty motherboard

As you can see there are some things that are barely an OS problem...

angelnek1

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#90582 11-Oct-2007 07:52

Does this mean that if I uninstall and reinstall vista I will still have the same problem?

freitasm

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#90584 11-Oct-2007 07:56

If the problem is caused by one of these faults, it's most likely.

Simply reinstalling will not really help you find the fault. For example f it's a bad memory stick then it will be there forever, regardless of running Windows Vista, Windows XP or Linux.

You need to follow the list and try to eliminate possible causes. Start by looking at the error message on the blue screen. Note it: is memory, hard drive, page file, driver related?

Then you will start looking at each probable cause and eliminating the things that are fine.

You can't know for sure by just looking at the box...

NZtechfreak

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#90585 11-Oct-2007 07:57

Yes, that is possible. Of course if the addition of Vista is the last change you made, and there is no virus/malware/spyware etc etc then its likely that the problem resides there somewhere.

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freitasm

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#90593 11-Oct-2007 08:51

How very timely, I just found this article on my RSS feeds now. Have a read: "Random Windows errors? Check the hardware".

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angelnek1

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#90624 11-Oct-2007 12:00

Can anyone decipher what this means?

Problem signature
Problem Event Name:   BlueScreen
OS Version:   6.0.6000.2.0.0.768.3
Locale ID:   1033

Files that help describe the problem (some files may no longer be available)
Mini101007-01.dmp
sysdata.xml
Version.txt

View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Extra information about the problem
BCCode:   1a
BCP1:   00041284
BCP2:   0A42B001
BCP3:   0000478B
BCP4:   C0801000
OS Version:   6_0_6000
Service Pack:   0_0
Product:   768_1

angelique

angelnek1

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#90626 11-Oct-2007 12:06

Hi fyi,, it was a new system I purchased and I had to transfer my files over, and I didn't know and used an easy transfer cable from Belkin and tried to copy all my files including program files, and I think the computer didn't appreciate it and it has been a problem from day one.
angelique