Internet connection keeps dropping out on my Linksys WAG200G

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STI

239 posts

Master Geek

Trusted

#105697 8-Jul-2012 18:22

The ADSL connection on my Linksys WAG200G keeps dropping out every minute or so. I have checked the status of the modem and the DSL status keeps going through connecting, negotiating and connected.

Our house has a master splitter installed at the telecom demarcation so I don’t use filters on the phone outlets.

My service provider is Fyx. I haven’t seen anyone else report any issues with Fyx so I think the problem is on my side. I haven’t contacted Fyx as their customer service centre is not open on weekends.

Any ideas on what could be causing this problem. Should I contact Telecom regarding this.

johnr

19282 posts

Uber Geek
Inactive user

#652582 8-Jul-2012 18:25

Why would you contact another ISP Telecom re this issue?

John

BuzzLightyear

411 posts

Ultimate Geek

#652590 8-Jul-2012 18:27

There could be any number of reasons for this. I suggest posting some modem stats here but also contact your ISP. If you are a Fyx customer you need to check with them not Telecom.

johnr

19282 posts

Uber Geek
Inactive user

#652591 8-Jul-2012 18:29

Have you tried another modern? This is part of basic fault checking

STI

239 posts

Master Geek

Trusted

#652610 8-Jul-2012 19:26

@johnr, unfortunately I don't have spare modem at the moment.

Will contact Fyx tomorrow. I thought if there is a problem with the line I may have to contact Chorus. I suppose Fyx will contact them on my behalf.

@BuzzLightyear, here is the status page of the DSL Connection when it is working:

DSL Status: Connected
DSL Modulation Mode: MultiMode
DSL Path Mode: Interleaved
Downstream Rate: 7547 kbps
Upstream Rate: 946 kbps
Downstream Margin: 25 db
Upstream Margin: 14 db
Downstream Line Attenuation: 12 db
Upstream Line Attenuation: 2.5 db
Downstream Transmit Power: 12 db
Upstream Transmit Power: 16 db

PVC Connection
Encapsulation: RFC 2364 PPPoA
Multiplexing: VC
Qos: UBR
Pcr Rate: 0
Scr Rate: 0
Autodetect: Enable
VPI: 0
VCI: 100
Enable: Yes
PVC Status: Up

and when it's not connected:

DSL Status: Connecting
DSL Modulation Mode: Not Trained
DSL Path Mode: Not Trained
Downstream Rate: 0 kbps
Upstream Rate: 0 kbps
Downstream Margin: 0 db
Upstream Margin: 0 db
Downstream Line Attenuation: 0 db
Upstream Line Attenuation: 0 db
Downstream Transmit Power: 0 db
Upstream Transmit Power: 0 db

PVC Connection
Encapsulation: RFC 2364 PPPoA
Multiplexing: VC
Qos: UBR
Pcr Rate: 0
Scr Rate: 0
Autodetect: Enable
VPI: 0
VCI: 100
Enable: Yes
PVC Status: Down

johnr

19282 posts

Uber Geek
Inactive user

#652611 8-Jul-2012 19:28

You mentioned Telecom above not Chorus

You are not a Chorus customer and your ISP will want you to try another modem first

Ragnor

8219 posts

Uber Geek

Trusted

#652709 9-Jul-2012 03:13

STI:

Here is the status page of the DSL Connection when it is working:

DSL Status: Connected
DSL Modulation Mode: MultiMode
DSL Path Mode: Interleaved
Downstream Rate: 7547 kbps
Upstream Rate: 946 kbps
Downstream Margin: 25 db
Upstream Margin: 14 db
Downstream Line Attenuation: 12 db
Upstream Line Attenuation: 2.5 db
Downstream Transmit Power: 12 db
Upstream Transmit Power: 16 db

That looks suspiciously the firmware bug where some older chipset modems had problems connecting to newer Chorus line cards in the cabinet/exchange. That line rate is way too low for the attenuation.

Actually I think the WAG200G did suffer from compatibility issues with the IKANOS line cards.

Make sure it's running the latest firmware, I seem to recall that helped:
http://homesupport.cisco.com/en-apac/support/gateways/WAG200G

If that doesn't work and troubleshooting with Fyx doesn't turn up anything at their end... time for a new modem.