Telecom's manual UFB availability checks disappointing!

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nisch

39 posts

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#116031 16-Apr-2013 12:48

I live in east Auckland and Chorus laid fibre cable in my street in Nov 2012, they informed me at that time that my home was ready for UFB connection, I can see that that UFB distribution point is constructed. I also get positive result when I check it online that my street is available for UFB connection.

I contacted Telecom after their UFB plan was available and they agreed to get the connection done and had sent me a modem a week ago. I got a phone call today apologizing that my home is not ready for UFB connection, the reason that I was given was that their manual checks failed. I asked him for more details but he said that their system gives this information and that they will inform me when connection is available near my street. This is very confusing.

Has anyone else had this experience or can explain what manual check are that Telecom run?

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3916 posts

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#800174 16-Apr-2013 13:02

Try another ISP?

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jonb

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#800175 16-Apr-2013 13:12

Have you got overhead phone cables?

http://www.geekzone.co.nz/forums.asp?forumid=135&topicid=115631&showanswer=yes

nisch

39 posts

Geek

#800182 16-Apr-2013 13:28

No overhead cables, my home is in Botany area which has fairly new construction.
I just spoke to Chorus and they have advised me that there is still no clarity on sub division homes as they use completely different network for UFB connectivity.
Also, after Chorus constructed the UFB cables at my street they advised the neighbourhood that it is ready for UFB connectivity and service providers will contact us. When I spoke to Chorus, he said that in his system he finds that there is no active connection available in my street. This is even more confusing.

ChorusVan

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Chorus

#800281 16-Apr-2013 15:40

If you are in a fibre-only section of Botany - then that is why Telecom cannot provide you with service immediately.

Their current product offering relys on having a copper connection to deliver a voice service. (Hence the discussion elsewhere re: overhead lead-ins).

Check out available providers in Chorus fibre-only subdivisions at; www.chorus.co.nz/fibre-subdivisions

nisch

39 posts

Geek

#800829 17-Apr-2013 11:22

I am current telecom broadband customer, been with them for a decade now. Our area is Northpark area and has copper connection available.

It looks like the construction work that is being done in the name of Fibre (UFB) actually does not have active connection. I wonder if anyone is actually checking as to what is being done. All our neighbourhood went through a period where the street was dug for UFB.

ubergeeknz

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Vocus

#800838 17-Apr-2013 11:29

nisch:
I am current telecom broadband customer, been with them for a decade now. Our area is Northpark area and has copper connection available.

It looks like the construction work that is being done in the name of Fibre (UFB) actually does not have active connection. I wonder if anyone is actually checking as to what is being done. All our neighbourhood went through a period where the street was dug for UFB.

Huh? What do you mean is anyone checking?

nisch

39 posts

Geek

#800857 17-Apr-2013 12:01

I mean that when we are told that UFB is available by Chorus guys after cables are laid and after a few months we get a different message, it makes me wonder how this works. Are there checks done and transition processes followed...

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ubergeeknz

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Vocus

#800861 17-Apr-2013 12:10

When you say "Chorus told you" what do you mean exactly? Was there some kind of letterbox drop?

It's probable that while all the local installation has been completed, there is still pending work to integrate your area with the rest of the network.

nisch

39 posts

Geek

#800940 17-Apr-2013 13:16

There was a letterbox drop and also at the end of the installation, the guys spoke to me and advised that our place was ready for UFB, this was in Nov 2012 which was a long time ago…

Ragnor

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#801132 17-Apr-2013 17:50

Large ISP's like Telecom are often slow moving ships, just because they can't offer you service in your area doesn't mean other ISP's can't.

If you're curious I'd give Snap a call and see what they say.

nisch

39 posts

Geek

#801397 18-Apr-2013 10:28

Thanks Ragnor, I will do that. There is no point in being loyal to one provider when they do not care about customers that have been with them for a long time.

It is just the comfort that makes one stay longer.

Wheelbarrow01

1723 posts

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Chorus

#801614 18-Apr-2013 13:22

nisch: Thanks Ragnor, I will do that. There is no point in being loyal to one provider when they do not care about customers that have been with them for a long time.

It is just the comfort that makes one stay longer.

Hi Nisch, can you PM me your phone number and/or order number? I will have a look for you and see what is actually going on. I work in the back office team who deals with all broadband/fibre provisioning at Telecom.

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

nisch

39 posts

Geek

#801751 18-Apr-2013 16:15

Quick and Excellent follow up by Simon… my issue has been resolved and UFB will be at my place in couple of week’s time.

Chorus and Telecom systems had to be synched to provide correct reading (incorrect Data issue).

Thanks a lot Simon and Telecom!! Quick resolution.. a happy customer

Thanks to Geekzone forum!!

Stryfe

56 posts

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#821200 17-May-2013 14:39

Happens all the time, its horribly frustrating :'(

DarthKermit

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#821829 19-May-2013 08:46

ChorusVan: If you are in a fibre-only section of Botany - then that is why Telecom cannot provide you with service immediately.

Their current product offering relys on having a copper connection to deliver a voice service. (Hence the discussion elsewhere re: overhead lead-ins).

Check out available providers in Chorus fibre-only subdivisions at; www.chorus.co.nz/fibre-subdivisions

What if the house owner said they don't care about having a land line for voice service? Would that make any difference?

Whatifthespacekeyhadneverbeeninvented?

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