customers trying to send or receive mail through desktop clients such as Microsoft Outlook were unable to do so.
They were being repeatedly prompted to enter their Xtra password. When they did so, the box just reappeared.
Only about 5 per cent of Xtra accounts appeared to be suffering from the glitch and customers could get around the problem by using webmail to send and receives their emails, Llewelyn said.
Telecom outsourced its email service to Yahoo in 2007. It hoped the fault would be fixed shortly after 3pm.

I had this problem on Monday when I logged in to check my emails, when I contacted compass they said I had entered the wrong password, when I then entered the new password they gave me there were 47800 spam emails to download.

the 47800 spam emails all had a start date and time of Friday 12 noon, which is funny since I checked my emails on Friday morning and then did not turn my computer on till Monday morning. I run avast, adaware and CC cleaner on my computer and always have, I had no virus infected emails on my computer, the 47800 were on the compass server not my computer.

Can anybody tell what happened?