I've recently moved house into a Multi Dwelling Unit. All apartments in the block have a Chorus box installed internally ready to go.

I have signed up to 2Degrees UFB, and was advised by text that my service would be connected on 15/04/17 (the Saturday of Easter Weekend). 2Degrees just required the Serial Number for the pre-installed box, and advised (after a bit of questioning) that it was a simple as pretty much pressing a few buttons and I'd be good to go. No need for anyone to visit my property, just a case of switching it on remotely and off I go.

I've connected my modem after it arrived today, and it's not getting any internet connection at all.

Having called 2Degrees, they have looked at my account and have said that Chorus have not yet advised them that they have completed the connection. They can't tell me why not, and also can't tell me when it will be connected.. They are putting a request into Chorus today to find out more, but can't tell me when the connection will go live. I've been asked to give them 4-5 hours to receive details back from Chorus. (although that timeframe takes me to around 1800, and they have said Chorus close to calls at 1700/1730, so if they haven't had a response, I'll have to start again tomorrow probably...

My questions are:

- Is this a normal occurrence (not being connected on the date advised)

- Is it possibly due to Easter and in fact, that connection date was never going to happen?

- Is the information I was given around the connection process being so simple actually correct?

- Will I now be returned to the bottom of the queue for connections, as this one hasn't happened, or will I get priority as it wasn't completed when Chorus advised that it would be?

- If Chorus haven't connected on the date they specified, how long should I expect (from today, the next working day) for it to be resolved?

Thanks!