Activation of second port on ONT

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Hipango

7 posts

Wannabe Geek

#231928 20-Mar-2018 18:33

I am moving into the second of two self contained units where the first unit already has a fibre connection. The two units are separate entities on the same section (it is not subdivided) with the distance between them being a concrete path and a grass strip. I do not know who the other tenant has as their ISP.

I am partially disabled and would like a wired UFB connection that retained my plan and account with my existing ISP.

Crown Fibre have advised my ISP that they cannot make two fibre connections to the same section as it is not subdivided.

I am not sure if I have understood correctly the option that seems to meet all my needs and would like to know if I have and if the information is correct. It seems to me like a simple LAN extension but I there again I am not familiar with the port setup and connection of a ONT

This is what I understand the option and outcome to be:-

I get permission from owner of unit that already has fibre and connect a network cable (Cat 6) to the ONT on its second port. I run the cable to a terminating LAN connection in my new unit. When the cabling is done my ISP can activate the second ONT connection and I will be able to retain my own plan and account with my existing ISP.

Is this correct?

RunningMan

8956 posts

Uber Geek

#1980653 20-Mar-2018 18:39

Depending on the LFC, a second port on the ONT can be activated - it's separate to the first, and not dependant on being the same ISP. Certainly with Chorus connections, there's been a couple of threads on here with provisioning issues with the second port, and not all ISPs will do it for you.

Best long term solution is to figure out why there isn't provision for fibre to each dwelling individually.

Hipango

7 posts

Wannabe Geek

#1980654 20-Mar-2018 18:53

Thank you for your reply. I will need to pay for the wiring myself.

I understood that the provision of at least two and up to 4 ports on installers ONTs were to allow for infill housing. I have sited Clause 4.1 on the Ultra Fast Broadband page to my ISP but they say Crown Fibre's reply is that this clause only applies to adjoining apartments or flats.

Tilting at bureaucratic windmills is wearisome and in my circumstances I just want to know that I will be able to have a viable UFB connection

ZephireNZ

18 posts

Geek

Trusted

2degrees

#1980655 20-Mar-2018 18:54

All 4 ports can be activated by independent LFC's as mentioned so you don't need to know the existing ISP, however the secondary ports are speedlimited to 100/20 or 200/20 depending on the ISP (ie you won't be able to get Gigabit on a secondary). It should be a simple enough job for an electrician to run a CAT cable between the two units to get you connected.

If you're not legally subdivided you can still get a secondary ONT installed - though it may not be free. If you meet a couple of these "proof of address" examples, you could get your address added:

Letterbox/Signage with address (eg 123A)
Water/Rates bills seperate from main unit
Unit subdivision plans with address labels
A phone line or previous phone line at the address (through POTS)

If so get in contact with your ISP and they can submit a "Location Validation Request" to your LFC, but no guarantees.

You can install a secondary ONT registered under the main address, but you'd be charged at the minimum for the cost to install the ONT, but most likely also the costs to run a fibre lead to your unit from the ETP which won't be cheap.

Any opinions are my own and do not represent those of 2degrees

Hipango

7 posts

Wannabe Geek

#1980660 20-Mar-2018 19:05

Thank you for your reply. I did say I would pay for a second ONT and was at first quote "upwards of $3900". When I said please go ahead the no second connection to the same section rule was introduced and the offer was withdrawn.

I know you and the first responder wish to help and inform, however I have to admit that I am not au fait with or in any way experienced in the language of data connection so initializing technical references leave me floundering and seeking answers through search engines.

RunningMan

8956 posts

Uber Geek

#1980668 20-Mar-2018 19:10

What LFC / area? Some of the LFCs have reps on here who may be able to clarify the precise issue for you...

Hipango

7 posts

Wannabe Geek

#1980700 20-Mar-2018 20:33

Thank you for your reply ...although as I said I am not all familiar with industry abbreviations. However a search revealed 'Local Fibre Companies' and according to a map I found online in Whanganui it appears to be Ultra Fast Fibre

DarkShadow

1647 posts

Uber Geek

#1980701 20-Mar-2018 20:33

Which ISP? Some can be more accommodating to slightly non-standard requests like these.

Quic Broadband

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Hipango

7 posts

Wannabe Geek

#1980702 20-Mar-2018 20:38

Slingshot. I know with every ISP people have different experiences but with them my own has been very good.

hio77

12999 posts

Uber Geek

ID Verified

Trusted

Lizard Networks

#1980744 20-Mar-2018 22:23

Hipango:

Slingshot. I know with every ISP people have different experiences but with them my own has been very good.

Possibly @sounddude may be able to asset in atleast guiding here?

It sounds weird that CFH are even being engaged here....

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

Wheelbarrow01

1725 posts

Uber Geek

Trusted

Chorus

#1980860 21-Mar-2018 09:22

Hipango:

Thank you for your reply ...although as I said I am not all familiar with industry abbreviations. However a search revealed 'Local Fibre Companies' and according to a map I found online in Whanganui it appears to be Ultra Fast Fibre

Herein lies the issue. Chorus generally have no problem installing a second ONT at a property if required, and they generally do it at no charge - at least that is the case for business connections which is what I specialise in. 3rd and subsequent ONTs generally require further network design & build so non-standard install charges etc may apply in those cases.

However UltraFast Fibre Ltd (UFF) are different. They generally will not install a second ONT no matter how much you insist, and will only offer 2nd (or even 3rd) port activations on the existing ONT. Again, this is my experience with business connections but I believe it applies to residential also.

To give you an example, we had a business customer who moved into a commercial building which was split into shops by the building owner - but it was not legally subdivided or unit titled. When we tried to get our customer connected on fibre, UFF merely activated the second port on an existing ONT that their records showed was connected somewhere in the building. Our customer eventually tracked down that ONT - it was located in a locked cupboard in one of the adjacent shops so they had no access to it at all. It took a LOT of negotiation with UFF before they agreed that this was untenable for our customer, and eventually they agreed to install a separate ONT for them, located within the shop area they actually occupy. This is the one and only time I have ever managed to get a second UFF ONT installed in a legally undivided multiple occupancy situation.

The issue you have is that your dwelling is not legally separated from your neighbour. It appears you both sit on the same plot of land which has not been subdivided nor unit titled. Because of this you are in a bit of a no mans land. Yes you may have two physically separate dwellings, and you may each have a letterbox labelled A or B etc, but that doesn't make it two separate & standalone dwellings from a legal standpoint. It's sort of like trying to claim that the self contained sleepout at the rear of my house is a separate address - it isn't.

Given that UFF is the local fibre company for your area, your only real option is to arrange structured cabling from the second port of the existing ONT to your dwelling (or if you want to be crude about it, a long LAN cable would do it). Once that is done, you can place an order for fibre by quoting the same address that your neighbour quoted to their ISP. You will also need to quote the ONT serial number to your ISP as they will need to pass this info to UFF. You MUST advise your ISP that you want the second port activated - you don't want them cutting off or taking over the existing port 1 connection. Once that port 2 activation is complete, all you need to do is plug your new router into your end of the structured cabling (or the LAN cable).

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

Hipango

7 posts

Wannabe Geek

#1980936 21-Mar-2018 11:15

Thank you - that is what my ISP told me but not in such a detailed and concise way. I am very grateful.

acjh58

43 posts

Geek

#1980943 21-Mar-2018 11:39

Crown Fibre Holdings (which does not actually exist anymore) should never have been involved -and my guess is that it was someone quoting an old agreement to one free drop installation per unit title dwelling/section. Chorus and UFF do have different designs/equipment and it may be a lack of provisioned infrastructure deeper in the network that makes them reluctant to open a second port on the ONT. Good luck!

Hipango

7 posts

Wannabe Geek

#1980950 21-Mar-2018 11:53

Thank you. As I said I have a contractor doing the cabling and the ISP saying it can be done. I will post if successful or not come May when I move in.