Chorus can bypass Shared Accessway Consent, but not Enable?

Forums › New Zealand Broadband › Chorus can bypass Shared Accessway Consent, but not Enable?

KesslerCOIL

11 posts

Geek

#243262 3-Dec-2018 21:49

I've been trying to get Fibre installed for my property for almost a year now, but none of the neighbours will sign the consent forms or respond to me.
Enable says they cannot move ahead without consent from every single property down my driveway, but Chorus apparently doesnt require such consent as of October last year.

Is there any particular reason why Enable still requires consent? It's driving me up the wall that I cant get fibre due to ignorant or absent neighbours.

DarkShadow

1647 posts

Uber Geek

#2138895 3-Dec-2018 22:00

That new consent law is opt-in. Chorus has opted in, Enable hasn't.

If you wouldn't mind sharing, what kind of discussion have you had with your neighbors?

KesslerCOIL

11 posts

Geek

#2138904 3-Dec-2018 22:20

The most ive managed with my neighbours is to forward the information to landlords. None of the neighbours will talk to me when I door knock, they just pretend they arent home.
Only 1 neighbour actually talked face to face to me about it and they were convinced it was some sort of scam no matter how much information i provided them.

Enable has been unsuccessful in contacting my neighbours either.

throbb

675 posts

Ultimate Geek

#2138916 3-Dec-2018 22:52

KesslerCOIL:
I've been trying to get Fibre installed for my property for almost a year now, but none of the neighbours will sign the consent forms or respond to me.
Enable says they cannot move ahead without consent from every single property down my driveway, but Chorus apparently doesnt require such consent as of October last year.

Is there any particular reason why Enable still requires consent? It's driving me up the wall that I cant get fibre due to ignorant or absent neighbours.

Not true, Chorus still require consent for category 3 installs, which is pretty much most driveways with more than a few houses.

Talkiet

4792 posts

Uber Geek

Trusted

#2138945 3-Dec-2018 23:34

I have a friend in the same situation in Chch. She has to wait for one neighbour to die or move out before she can get fibre. Enable have confirmed to me that they do not use the assumed consent process.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

KesslerCOIL

11 posts

Geek

#2138947 3-Dec-2018 23:37

throbb:

Not true, Chorus still require consent for category 3 installs, which is pretty much most driveways with more than a few houses.

I'm referring to this https://www.chorus.co.nz/blog/landaccess

DarkShadow

1647 posts

Uber Geek

#2138949 3-Dec-2018 23:53

KesslerCOIL:

I'm referring to this https://www.chorus.co.nz/blog/landaccess

Yes, and if you refer to the site you linked

Each job will then be categorised depending on the impact the work will have on the surrounding property. This will determine how much notice we need to provide, whether or not anyone can object to the work, or if we need to get consent in the same way as today. At this stage, we predict that only 30% of people will need to follow a consenting process like the one we use today.

In other words, the land access reforms only help 70% of Chorus consent cases. The rest are the "category 3" installs that won't be helped.

Zeon

3916 posts

Uber Geek

Trusted

#2138952 4-Dec-2018 01:05

I am so happy that I own property with direct street frontage.....

I think I would be uneasy about ever getting a property which doesn't have exclusive access from some of the stories on here....

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quickymart

13932 posts

Uber Geek

ID Verified

#2138959 4-Dec-2018 05:12

I thought the OP had fibre already? I seem to recall a thread about it (unless they moved). ROW's can be a pain but not much you can do about it.

KesslerCOIL

11 posts

Geek

#2138960 4-Dec-2018 05:21

quickymart: I thought the OP had fibre already? I seem to recall a thread about it (unless they moved). ROW's can be a pain but not much you can do about it.

Yeah I ended up having to move.
New property is all good but my current connection is super inconsistent, I pay for 100Mbps down, havent gotten above 20Mbps all week.

quickymart

13932 posts

Uber Geek

ID Verified

#2139039 4-Dec-2018 10:04

Who's your RSP?

langi27

675 posts

Ultimate Geek

#2139104 4-Dec-2018 10:45

Had similar problem with Enable, I had to do all the donkey work and there were 19 properties/signatures to get. I wrote a letter to each house explaining who i was, what i needed to happen and more importantly that it was free, I had the design from Enable so everyone could see where it would be run. Then i hand delivered about 70% of them and emailed the rest. (some empty lot owners lived in Brisbane, London, and Queenstown). Council were also useless and would only give me the registered owners name and an address some of which went no where. They could have also been a lot more helpful.

It took 9 months from start to finish and Enable did nothing to help. (not entirely fair, the assigned Project Manager was helpful, but had his hands tied for the most part). Worse still once I got everyone to sign up, Enable refused to schedule in the job as only 3 of 19 lot owners had signed up so the business return was terrible. In the end I wrote a very grumpy letter to the CEO of Enable as they were delaying the install. (next step after that was the Telecommunications Dispute Resolution process) That finally got things moving along, it shouldn't have been that difficult, i was grumpy because Enable were happy to take the government money (my tax dollars) for passing my (and 19 others ) property but refused to lift a finger to get services installed.

darkasdes2

428 posts

Ultimate Geek

#2139158 4-Dec-2018 11:20

langi27:

Had similar problem with Enable, I had to do all the donkey work and there were 19 properties/signatures to get. I wrote a letter to each house explaining who i was, what i needed to happen and more importantly that it was free, I had the design from Enable so everyone could see where it would be run. Then i hand delivered about 70% of them and emailed the rest. (some empty lot owners lived in Brisbane, London, and Queenstown). Council were also useless and would only give me the registered owners name and an address some of which went no where. They could have also been a lot more helpful.

It took 9 months from start to finish and Enable did nothing to help. (not entirely fair, the assigned Project Manager was helpful, but had his hands tied for the most part). Worse still once I got everyone to sign up, Enable refused to schedule in the job as only 3 of 19 lot owners had signed up so the business return was terrible. In the end I wrote a very grumpy letter to the CEO of Enable as they were delaying the install. (next step after that was the Telecommunications Dispute Resolution process) That finally got things moving along, it shouldn't have been that difficult, i was grumpy because Enable were happy to take the government money (my tax dollars) for passing my (and 19 others ) property but refused to lift a finger to get services installed.

I feel your pain, I have been in a similar situation with getting consent down a shared lane with 12 properties in an Enable area. I have done all the leg work in terms of consent, correcting the design so the leadins for each property are in the best location, etc.

About to ring Enable for an update on a build date.

I have been working on this since April.

Zepanda66

533 posts

Ultimate Geek

#2139344 4-Dec-2018 17:15

langi27:

Had similar problem with Enable, I had to do all the donkey work and there were 19 properties/signatures to get. I wrote a letter to each house explaining who i was, what i needed to happen and more importantly that it was free, I had the design from Enable so everyone could see where it would be run. Then i hand delivered about 70% of them and emailed the rest. (some empty lot owners lived in Brisbane, London, and Queenstown). Council were also useless and would only give me the registered owners name and an address some of which went no where. They could have also been a lot more helpful.

It took 9 months from start to finish and Enable did nothing to help. (not entirely fair, the assigned Project Manager was helpful, but had his hands tied for the most part). Worse still once I got everyone to sign up, Enable refused to schedule in the job as only 3 of 19 lot owners had signed up so the business return was terrible. In the end I wrote a very grumpy letter to the CEO of Enable as they were delaying the install. (next step after that was the Telecommunications Dispute Resolution process) That finally got things moving along, it shouldn't have been that difficult, i was grumpy because Enable were happy to take the government money (my tax dollars) for passing my (and 19 others ) property but refused to lift a finger to get services installed.

Wow thats commitment. I would have given up or just moved lol. Good on you for being persistent haha. I had been trying to get it installed since it got activated in our area since about late 2016 but for whatever reasons the neighbours wouldn't approve (I live in a unit of flats) it then earlier this year out of the blue I see Chorus outside my bedroom window installing a fibre cable along the fence apparently the neighbours finally decided to get fibre and they set us up as well so all I had to do was call my ISP to tell them we were basically ready to go we just needed the ONT installed. I couldn't believe it after nearly 2 years battling my ISP and Chorus trying to get my neighbours to approve it. Once Chorus had laid the cable outside It still took some pestering to my ISP to basically convince them yes there is a fibre cable outside I can see it from the window lol but eventually we got there. It was the most bizarre experience.

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