MEGA internet trouble, please help me??!

Forums › New Zealand Broadband › MEGA internet trouble, please help me??!

john101extreme

6 posts

Wannabe Geek

#38626 2-Aug-2009 20:17

Recently i have been having MAJOR internet trouble, no, not me doing stuff illegal online, but my internet itself has been having real trouble. Im on Slingshots Full speed D/L and U/L plan and i usually get speedtests of 60 ping with 13,000 kbps D/L and 1,200 U/L. BUT! Recently ive had MAJOR trouble... look at this speedtest i just done... Last Result: Download Speed: 990 kbps (123.8 KB/sec transfer rate) Upload Speed: 324 kbps (40.5 KB/sec transfer rate) Latency: 235 ms Yeap. Absoulutely crap... I called Slingshot and went through ALOT and i mean ALOT of troubleshooting... no good... they couldnt figure it out... i even tried another modem.. no luck... PLEASE PLEASE HELP ME!! Just ask me for any info and im more then willing to let anyone help. PLEASE!! BTW My internet is mainly used for xbox live. and i have more then 10gb cap left this month.

1 | 2

19282 posts

Uber Geek
Inactive user

#241543 2-Aug-2009 20:20

Well first of all I would change the title of your thread not clear at all and people will just pass you by

John

z2k

320 posts

Ultimate Geek

Trusted

#241550 2-Aug-2009 20:32

Looks like you may have been cabinetised. Are you on slingshots next big thing(AKA Vodafone's Red network)?

john101extreme

6 posts

Wannabe Geek

#241555 2-Aug-2009 20:38

Nope not on "The next big thing". My internet usually runs fine it just seems that at night ( after 7pm) it stuffs up and lags extremely.. its so annoying!!

z2k

320 posts

Ultimate Geek

Trusted

#241556 2-Aug-2009 20:40

you didn't mention that it only happens after 7pm..

Probably congestion, is that speedtest to a server in NZ or overseas?

johnr

19282 posts

Uber Geek
Inactive user

#241557 2-Aug-2009 20:41

What are your line stats like?

johnr

19282 posts

Uber Geek
Inactive user

#241559 2-Aug-2009 20:42

john101extreme: Nope not on "The next big thing". My internet usually runs fine it just seems that at night ( after 7pm) it stuffs up and lags extremely.. its so annoying!!

That is INFO not included in the first post sounds like congestion at the exchange

John

john101extreme

6 posts

Wannabe Geek

#241561 2-Aug-2009 20:43

johnr: What are your line stats like?

Line stats? link me please.

Im using the slingshot speedtest... im guessing its in NZ, but as i say... the ping to that is normally 63...

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

johnr

19282 posts

Uber Geek
Inactive user

#241563 2-Aug-2009 20:47

If its fine during the day forget about the line stats

john101extreme

6 posts

Wannabe Geek

#241564 2-Aug-2009 20:48

May come in handy...

Microsoft Windows [Version 6.1.7100]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Mastertons>tracert slingshot.co.nz

Tracing route to slingshot.co.nz [202.180.68.145]
over a maximum of 30 hops:

1 38 ms 99 ms 99 ms dsldevice.lan [192.168.1.254]
2 242 ms * 240 ms vlan998-31.fx.cust.tranzpeer.net [202.180.81.31]

3 241 ms 243 ms 245 ms vlan94-cpcak3-e1.tranzpeer.net [202.180.82.82]
4 238 ms 241 ms 243 ms vlan7-cpcak3-s1.tranzpeer.net [202.180.81.49]
5 242 ms 243 ms 239 ms vlan9-cpcak1-s1.tranzpeer.net [202.180.83.133]
6 242 ms 242 ms 238 ms www.slingshot.co.nz [202.180.68.145]

Trace complete.

Notice the * in line 2. Try it for ourself... you shouldnt get that *

Screeb

698 posts

Ultimate Geek

#241645 2-Aug-2009 23:17

I'd be more concerned that you're getting up to 99ms ping to your router...

john101extreme

6 posts

Wannabe Geek

#241940 3-Aug-2009 18:45

Screeb: I'd be more concerned that you're getting up to 99ms ping to your router...

Exacltly what i was thinking..

matt45

311 posts

Ultimate Geek

#241961 3-Aug-2009 19:25

Try another router then?

rscole86

4974 posts

Uber Geek

Moderator

Trusted

Lifetime subscriber

#241962 3-Aug-2009 19:29

Are you using a wireless or wired connection to your router?

john101extreme

6 posts

Wannabe Geek

#241969 3-Aug-2009 19:41

Im using wired connection and i have tried multiple modems.

Eimaj

14 posts

Geek

#242668 4-Aug-2009 20:47

Yep, would be concerned about the latency on your internal network first - is there anything else connected to the router or PC the trace was performed on?

Second, What are the stats report by your router or internal modem?

Third, if your router stats still look good I would suggest that you scan you PC with an updated antivirus and several malware scanners.

Good luck!

1 | 2