Expires after option grey out in outlook normal mode

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csdanny

8 posts

Wannabe Geek

#57572 17-Feb-2010 18:13

Hi there,

The "expires after option" is unavailable in outlook normal mode. However,
it's available in the safe mode.

I have tried disabling all the add-ins but still no luck.

I thought it could be one of the customization tool bars so I tried
reinstalled outlook but still no luck.

Environment : Win xp SP3 outlook 2003 SP3

any ideas?

cheers

jaymz

1133 posts

Uber Geek

#299893 17-Feb-2010 19:33

Try deleting the extend.dat (%UserProfile%\Local Settings\Application
Data\Microsoft\Outlook) Make a backup first.

This holds some of the configuration information for outlook.

Give that a go and see how it turns out.

wazzageek

1093 posts

Uber Geek

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Lifetime subscriber

#299951 17-Feb-2010 21:41

I suspect that the option is only available under Exchange server - as you have no real control over your email once it leaves the confines of an exchange server. An end users mail server can choose what to do with the email as it pleases.

Are you connecting to an exchange server?

csdanny

8 posts

Wannabe Geek

#299956 17-Feb-2010 21:55

Thanks Jaymz . I will try it tomorrow

Yes, we are using exchange 2007. Firstly , I thought it could be GPO, but safe mode works so must be something else

Thanks guys

csdanny

8 posts

Wannabe Geek

#300055 18-Feb-2010 10:22

Hi Jaymz,

I have tried deleting the extend.dat file but still no luck.

any help would be appreciated..

csdanny

8 posts

Wannabe Geek

#300097 18-Feb-2010 12:18

just found out that after I logged in locally on the machine without running the login script

It appears in the email option.

it must be something to do with out login script (but it just wired) , well I am going to compare the registry

csdanny

8 posts

Wannabe Geek

#300370 19-Feb-2010 13:23

hey guys,

I am just having problems of comparing those two reg files.

I have tried systracer, beyond comare since they are doing the job properly and some of the differences are only available in the pro version

any recommdataions?

cheers