Bricked Netcomm NF18MESH from Slingshot

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Wannabe Geek

#284098 31-Mar-2021 08:49

Morning all

I received my new Slingshot UFB Netcomm NF18MESH modem yesterday and without taking any precaution

i downloaded the firmware from here https://support.netcommwireless.com/products/NF18MESH firmware - R6B029

what didn't realise was this would remove the slingshot configs so now my login IP address went from 192.168.1.1

to now 192.168.20.1 and none of the password are working i tired every password under the 192.168.20.1 instead of the other as none are working, i tried the back of the modem, admin admin, user , password etc...

your help would be appreciated

regards

Richard.

xpd

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#2684482 31-Mar-2021 08:54

If you updated the firmware, its usually set back to factory defaults - so scour the website for the factory login. If you cant find it, or its not working, contact Netcomm.

I doubt Slingshot will take back an effectively bricked unit.

Just a note going forward, don't firmware upgrade ISP supplied units unless they supply the upgrade. Just saves this sort of thing happening.

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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sbiddle

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#2684494 31-Mar-2021 09:09

NF18ACV mesh hardware uses unique passwords for each router for improved security. On Netcomm branded devices this is printed on the sticker on the back of the router.

As your device is an OEM branded device flashing the generic firmware has probably now turned it into a brick unless somebody at say Netcomm could provide you with the password which I assume is probably based on the MAC address or serial number.

Put in down to a lesson learned about not fiddling with hardware that's provided for a managed service..It's why the Netcomm product page has a warning on it.

nztim

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#2684564 31-Mar-2021 09:56

when you load the default NF18ACV firmware & factory reset (do both) the IP address is 192.168.20.1 and is admin/admin (irrespective of what is written under it)

I have done this plenty of times with old RSP provided NF4V and NF18ACV

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nitro

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Ultimate Geek

#2684574 31-Mar-2021 10:19

done this before...

do a factory reset via reset button (hold it down for ~30 seconds) before trying admin/admin worked on 192.168.20.1.

sbiddle

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#2684691 31-Mar-2021 12:15

nztim:

when you load the default NF18ACV firmware & factory reset (do both) the IP address is 192.168.20.1 and is admin/admin (irrespective of what is written under it)

I have done this plenty of times with old RSP provided NF4V and NF18ACV

18ACV MESH is a completely different unit to the NF18ACV.

NF18ACV has a default on admin/admin but the NF18ACV has a unique password printed on the sticker of Netcomm or RSP branded device.

Disguise

3 posts

Wannabe Geek

#2684715 31-Mar-2021 12:38

Thanks for the response, i will try use these methods when i get home, i have

also have logged an incident with Netcomm (not expecting much) but worth a go.

i will reply back on how i go.

Cheers.

Disguise

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Wannabe Geek

#2685186 1-Apr-2021 08:21

I managed to log back into the Router using the password provided from Netcomm

IP - 192.168.20.1

Username = admin and the Password is the first 12 characters of the Password on back of the modem all "lowercase"

Because i didn't do a backup of the NF18MESH firmware would i need to contact my ISP (Slingshot) to provide this?

Thanks.

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nztim

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#2685203 1-Apr-2021 09:18

Disguise:

I managed to log back into the Router using the password provided from Netcomm

IP - 192.168.20.1

Username = admin and the Password is the first 12 characters of the Password on back of the modem all "lowercase"

Because i didn't do a backup of the NF18MESH firmware would i need to contact my ISP (Slingshot) to provide this?

Thanks.

No DHCP / VLAN 10 for your WAN

If you have a landline then you will need to contact them

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nztim

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#2685204 1-Apr-2021 09:19

sbiddle:

nztim:

when you load the default NF18ACV firmware & factory reset (do both) the IP address is 192.168.20.1 and is admin/admin (irrespective of what is written under it)

I have done this plenty of times with old RSP provided NF4V and NF18ACV

18ACV MESH is a completely different unit to the NF18ACV.

NF18ACV has a default on admin/admin but the NF18ACV has a unique password printed on the sticker of Netcomm or RSP branded device.

Interesting - Good to know

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.