TVNZ app on Apple TV 4, sound autoplays

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Readwing46

10 posts

Wannabe Geek

#272646 7-Jul-2020 20:30

Does anyone else have this problem, or a solution please?

Whenever we use the TVNZ app (on Apple TV 4k with latest OS) it plays audio in the background. So as soon as we click to play a new program (e.g. the news) that plays over the top of other audio in the background. Often this background will be today's news, so we end up with two news audio soundtracks playing. This self-playing behaviour doesnt happen with any other app, and it doesn't self-play video, just audio.

This is driving us nuts - the only way to deal with it is to reset the Apple TV. Sometimes it doesn't happen for a few days, then suddenly its back again. Any help must appreciated.

Gwilson

136 posts

Master Geek

#2518760 7-Jul-2020 20:41

Yes, we have the same issue.

It seems to come and go, at the moment its working fine. It's the only app on the Apple TV that we have this issue with - all others are fine except the phantom sound from the TVNZ app!

BuzzLightyear

411 posts

Ultimate Geek

#2518781 7-Jul-2020 21:41

Yep we get this too. Close TVNZ app and restart.

scuwp

3885 posts

Uber Geek

#2518801 7-Jul-2020 22:51

Ditto. Force closing the app and opening it again seems to fix it.

Lazy is such an ugly word, I prefer to call it selective participation

ANglEAUT

2320 posts

Uber Geek

Trusted

Lifetime subscriber

#2518808 7-Jul-2020 23:29

Readwing46: Does anyone else have this problem, or a solution please? ... the only way to deal with it is to reset the Apple TV. ... Any help must appreciated.

A reboot of the Apple TV was my first solution as well.
Today I learnt about switching & force closing apps on Apple TV
I have found this trick, which does work most times
- Works often enough: Start playing a video, then press Play/Pause. It seems to stop the background audio first, second Play/Pause press stops wanted video.
- Less successful: With no other video playing, try pressing the Play/Pause button.

Feedback & other tricks & tips appreciated.

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