My mother in law has recently moved to Mission Bay. We all thought that this would be a good time for her to move up to Broadband as sehe was probably the second to last person on the planet still on dialup... Anyway, she has the Orcon Genius and hass been sent a mesage saying that it is all ready to go.
However, once it is set up and plugged in there doesn't seem to be any internet connection or phone. The modem turns on, all of the lights are on initially, after a few seconds, the only one that remains going is the ADSL light, the rest are all off. The phone gives an engaged signal when she picks up.
So far she has used up all of her credit on her mobile waiting on hold with Orcon and I have spent an hour on the phone from Adelaide to try and help her out. everything has been plugged in correctly.
Not sure where to go from here...