Sudden decrease in quality of internet connection

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Sudden decrease in quality of internet connection

GlowyHoein

15 posts

Geek

#106288 20-Jul-2012 23:05

Hi all,

I'm an orcon customer using Orcon Genius (with the Orcon router), over the past few days I've been experiencing a massive drop in quality of service for my internet connection.

Previously I had upwards of 1.4Mbits/s, but according to orcon genius's data, my internet speed is now 819kb/s for download.

Furthermore this is my result according to a speedtest.net:

For a NZ server the ping is off the charts and so is the speed.

A few more tests

My internet at it's best

I have called in Orcon today and asked for help from the tech department, the best they could attempt was a line reset which did not help at all.

I'm wondering if anyone can help me resolve this problem? But this is really starting to annoy me with the poor service, I'm wondering if other ISPs might be better.

Extra information for the initiated:

upstream
Noise margin: 9dB
Attenuation 27dB

downstream: 6dB
Attenuation 48dB

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BDFL - Memuneh
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#659356 20-Jul-2012 23:14

Have you plugged in any new device in your line? Removed any filter? Moved things around?

GlowyHoein

15 posts

Geek

#659361 20-Jul-2012 23:26

Haven't touched my setup since Orcon Genius arrived, this is the second time this problem occurred, the first time the line reset resolved my prolem (I think, may have been placebo).

The quality decreased since the bad weather hit Auckland

alexx

867 posts

Ultimate Geek

#659365 20-Jul-2012 23:41

Obviously it wasn't particularly speedy before when it was 1.4 Mbits/s
Has anything else changed in your area other than the weather - no new cabinets appeared or anything like that?

Is there anything new planned on the Chorus maps?
http://www.chorus.co.nz/maps

#include <standard.disclaimer>

GlowyHoein

15 posts

Geek

#659369 20-Jul-2012 23:56

To my knowledge there haven't been any changes to the cabinets, I don't get UFB for another few years, and my internet speed is just poor in general for some reason.

alexx

867 posts

Ultimate Geek

#659370 21-Jul-2012 00:05

alexx: Is there anything new planned on the Chorus maps?
http://www.chorus.co.nz/maps

Sorry, this might be a better one for seeing the cabinets:
http://www.chorus.co.nz/service-availability-tool

#include <standard.disclaimer>

johnr

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#659385 21-Jul-2012 01:14

Have you got a master splitter on where the wiring comes in the house?

sbiddle

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#659404 21-Jul-2012 06:20

Your attenuation is very high so there is no chance of getting any fasther speeds.

The first thing would be to look at the wiring within your home.

Without knowing your location, your distance from a cabinet or exchange, whether you're on a ULL or wholesale connection, whether you're in a 10Mbps zone, whether you have a master filter, and what the general layout of your internal home wiring is there isn't much else anybody can help you with.

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#659408 21-Jul-2012 07:13

You mentioned since the bad weather hit...... this indicates there could be damp/moisture getting into the line somewhere which will cause noise on the line affecting your connection.

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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coffeebaron

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#659417 21-Jul-2012 08:42

Have a look through this thread: http://www.geekzone.co.nz/forums.asp?forumid=49&topicid=96226
Then drop me a line if your are in Auckland or Waikato if you need help.

Cheers
Fraser

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GlowyHoein

15 posts

Geek

#659422 21-Jul-2012 08:50

I don't have a master splitter, how exactly does one go about checking the wiring in their house?

Also I have wiring insurance from Orcon according to the plan, does that cover this kind of stuff?

johnr

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#659424 21-Jul-2012 08:57

wiring insurance does not cover installing a splitter

GlowyHoein

15 posts

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#659425 21-Jul-2012 08:59

Thanks for all the help so far guys, I do appreciate it.

So what exactly does the wiring and maintenance insurance cover and how do I go about claiming it? I have thought about it being a wiring issue, but I thought it would be further away than my house.

johnr

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#659427 21-Jul-2012 09:00

Have you read the post by coffeebaron?

coffeebaron

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#659430 21-Jul-2012 09:08

GlowyHoein: Thanks for all the help so far guys, I do appreciate it.

So what exactly does the wiring and maintenance insurance cover and how do I go about claiming it? I have thought about it being a wiring issue, but I thought it would be further away than my house.

Covers more "solid" faults. I.E. a faulty jack point. It won't cover reflections etc caused by multiple stubs. Generally it would only cover your ADSL if it is not working at all. Was really there for back in the days of line used for voice.

Rural IT and Broadband support.

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com

GlowyHoein

15 posts

Geek

#659442 21-Jul-2012 09:40

johnr: Have you read the post by coffeebaron?

I finally found the line about how to check your wires in the thread, I've inadvertantly checked my line many times now in the past few years trying to resolve my internet issues, but generally 1.6Mb/s is the top speed I've ever gotten with no significant variation in attenuation.

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