I hope someone might be able to help or advise on how to handle this best:

17/12: Advised Orcon that I would be moving to a new provider, agreed that I would pay for service through to 29th January and that the new provider would hook up before then.

18/1: Early in the morning the phone and internet went dead - no dial tone, no adsl/ppp lights on the modem at all. Phoned Orcon, did the usual troubleshooting, then was told I just had to wait for L2 techs to sort it out

(several more phone calls, no new information as it was over the weekend)

20/1: Heard from someone that if you call my number someone answers the phone.  I called and spoke to the person and confirmed.  Checked online and my data usage is continuing to grow (is now over the limit) and toll calls logged to my account.

21/1: Called twice today and explained the situation, they confirmed that someone else is connected to my phone.  This afternoon I heard that a tech had visited the exchange in the morning and basically they found a line with active sync, no further action as far as I know...  No news on what will happen next, two people said they would call me back and didn't...

My concerns:
a) as the switchover date gets closer, Orcon are less and less interested in fixing what is really a serious failure, and all the while I am paying through the nose for mobile data

b) that Telecom are going to have problems effecting the switchover because of whatever the problem is

c) that I have to go through all this again with billing

Any help or suggestions appreciated