Inconsistent Pings 24/7.

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Inconsistent Pings 24/7.

LiQuidAce

98 posts

Master Geek

#115783 6-Apr-2013 20:52

Hey there,

For the past month or so I've been getting incredibly unstable pings. Connecting to the game League of Legends my pings vary from 150ms to 230ms. There is no pattern at all. It is completely random and happens 24/7.

[code]
C:\Users\Ben>pathping 216.52.241.254

Tracing route to riotgames-17.ext1.lax.pnap.net [216.52.241.254]
over a maximum of 30 hops:
0 Ben-PC.Home [192.168.1.3]
1 NB604N.Home [192.168.1.1]
2 202.180.81.30
3 p85.pool-82.callplus.net.nz [202.180.82.85]
4 vlan7-cpcak3-s1.tranzpeer.net [202.180.81.49]
5 * * *

Computing statistics for 100 seconds...

Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Ben-PC.Home [192.168.1.3]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% NB604N.Home [192.168.1.1]
0/ 100 = 0% |
2 24ms 0/ 100 = 0% 0/ 100 = 0% 202.180.81.30
0/ 100 = 0% |
3 25ms 0/ 100 = 0% 0/ 100 = 0% p85.pool-82.callplus.net.nz [202.1
80.82.85]
1/ 100 = 1% |
4 28ms 1/ 100 = 1% 0/ 100 = 0% vlan7-cpcak3-s1.tranzpeer.net [202
.180.81.49]

Trace complete.

C:\Users\Ben>pathping 216.52.241.254

Tracing route to riotgames-17.ext1.lax.pnap.net [216.52.241.254]
over a maximum of 30 hops:
0 Ben-PC.Home [192.168.1.3]
1 NB604N.Home [192.168.1.1]
2 202.180.81.30
3 p85.pool-82.callplus.net.nz [202.180.82.85]
4 vlan7-cpcak3-s1.tranzpeer.net [202.180.81.49]
5 * ^C

C:\Users\Ben>pathping 216.52.241.254

Tracing route to riotgames-17.ext1.lax.pnap.net [216.52.241.254]
over a maximum of 30 hops:
0 Ben-PC.Home [192.168.1.3]
1 NB604N.Home [192.168.1.1]
2 202.180.81.30
3 p85.pool-82.callplus.net.nz [202.180.82.85]
4 vlan7-cpcak3-s1.tranzpeer.net [202.180.81.49]
5 x7-1-0-101.akbr5.global-gateway.net.nz [202.50.234.61]
6 ae4-3.akbr4.global-gateway.net.nz [202.50.232.105]
7 ae1-10.tkbr9.global-gateway.net.nz [202.50.232.37]
8 so6-1-3.labr5.global-gateway.net.nz [202.50.232.42]
9 ae0-3.lebr6.global-gateway.net.nz [203.96.120.86]
10 207.88.81.142.ptr.us.xo.net [207.88.81.142]
11 207.88.81.142.ptr.us.xo.net [207.88.81.142]
12 207.88.186.142.ptr.us.xo.net [207.88.186.142]
13 riotgames-17.ext1.lax.pnap.net [216.52.241.254]

Computing statistics for 325 seconds...

Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Ben-PC.Home [192.168.1.3]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% NB604N.Home [192.168.1.1]
0/ 100 = 0% |
2 25ms 0/ 100 = 0% 0/ 100 = 0% 202.180.81.30
0/ 100 = 0% |
3 25ms 0/ 100 = 0% 0/ 100 = 0% p85.pool-82.callplus.net.nz [202.1
80.82.85]
0/ 100 = 0% |
4 24ms 0/ 100 = 0% 0/ 100 = 0% vlan7-cpcak3-s1.tranzpeer.net [202
.180.81.49]
0/ 100 = 0% |
5 52ms 0/ 100 = 0% 0/ 100 = 0% x7-1-0-101.akbr5.global-gateway.ne
t.nz [202.50.234.61]
0/ 100 = 0% |
6 25ms 0/ 100 = 0% 0/ 100 = 0% ae4-3.akbr4.global-gateway.net.nz
[202.50.232.105]
0/ 100 = 0% |
7 26ms 0/ 100 = 0% 0/ 100 = 0% ae1-10.tkbr9.global-gateway.net.nz
[202.50.232.37]
0/ 100 = 0% |
8 164ms 0/ 100 = 0% 0/ 100 = 0% so6-1-3.labr5.global-gateway.net.n
z [202.50.232.42]
0/ 100 = 0% |
9 167ms 0/ 100 = 0% 0/ 100 = 0% ae0-3.lebr6.global-gateway.net.nz
[203.96.120.86]
0/ 100 = 0% |
10 180ms 0/ 100 = 0% 0/ 100 = 0% 207.88.81.142.ptr.us.xo.net [207.8
8.81.142]
0/ 100 = 0% |
11 185ms 0/ 100 = 0% 0/ 100 = 0% 207.88.81.142.ptr.us.xo.net [207.8
8.81.142]
0/ 100 = 0% |
12 170ms 0/ 100 = 0% 0/ 100 = 0% 207.88.186.142.ptr.us.xo.net [207.
88.186.142]
0/ 100 = 0% |
13 177ms 0/ 100 = 0% 0/ 100 = 0% riotgames-17.ext1.lax.pnap.net [21
6.52.241.254]

Trace complete.
[/code]
As you can see on the first 2 its timing out before the global gateway connection.

I noticed the high hec errors.

[code]
C:\Users\Ben>tracert 216.52.241.254

Tracing route to riotgames-17.ext1.lax.pnap.net [216.52.241.254]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms NB604N.Home [192.168.1.1]
2 24 ms 24 ms 23 ms 202.180.81.30
3 28 ms 24 ms 23 ms p85.pool-82.callplus.net.nz [202.180.82.85]
4 23 ms 23 ms 24 ms vlan7-cpcak3-s1.tranzpeer.net [202.180.81.49]
5 * * 127 ms x7-1-0-101.akbr5.global-gateway.net.nz [202.50.2
34.61]
6 25 ms 25 ms 35 ms ae4-3.akbr4.global-gateway.net.nz [202.50.232.10
5]
7 211 ms 26 ms 25 ms ae1-10.tkbr9.global-gateway.net.nz [202.50.232.3
7]
8 180 ms 152 ms 149 ms ae2-3.labr5.global-gateway.net.nz [203.96.120.14
2]
9 211 ms 149 ms 148 ms ae0-3.lebr6.global-gateway.net.nz [203.96.120.86
]
10 181 ms 180 ms 179 ms 205.158.79.141.ptr.us.xo.net [205.158.79.141]
11 180 ms 211 ms 180 ms 207.88.81.142.ptr.us.xo.net [207.88.81.142]
12 186 ms 180 ms 182 ms 207.88.186.142.ptr.us.xo.net [207.88.186.142]
13 149 ms 161 ms 180 ms riotgames-17.ext1.lax.pnap.net [216.52.241.254]

Trace complete.
[/code]

High pings for Global gateway


C:\Users\Ben>ping 216.52.241.254 -t

Pinging 216.52.241.254 with 32 bytes of data:
Reply from 216.52.241.254: bytes=32 time=184ms TTL=241
Reply from 216.52.241.254: bytes=32 time=179ms TTL=241
Reply from 216.52.241.254: bytes=32 time=181ms TTL=241
Reply from 216.52.241.254: bytes=32 time=180ms TTL=241
Reply from 216.52.241.254: bytes=32 time=149ms TTL=240
Reply from 216.52.241.254: bytes=32 time=155ms TTL=240
Reply from 216.52.241.254: bytes=32 time=179ms TTL=241
Reply from 216.52.241.254: bytes=32 time=180ms TTL=241
Reply from 216.52.241.254: bytes=32 time=222ms TTL=241
Reply from 216.52.241.254: bytes=32 time=149ms TTL=240
Reply from 216.52.241.254: bytes=32 time=148ms TTL=240
Reply from 216.52.241.254: bytes=32 time=180ms TTL=241
Reply from 216.52.241.254: bytes=32 time=148ms TTL=240
Reply from 216.52.241.254: bytes=32 time=149ms TTL=240
Reply from 216.52.241.254: bytes=32 time=148ms TTL=240
Reply from 216.52.241.254: bytes=32 time=180ms TTL=241
Reply from 216.52.241.254: bytes=32 time=147ms TTL=240
Reply from 216.52.241.254: bytes=32 time=149ms TTL=240
Reply from 216.52.241.254: bytes=32 time=180ms TTL=241

Ping statistics for 216.52.241.254:
Packets: Sent = 19, Received = 19, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 147ms, Maximum = 222ms, Average = 167ms

Massive variations in ping.

All stats as of 8:30-8:50pm - 6th April 2013.

LiQuidAce

98 posts

Master Geek

#794412 6-Apr-2013 21:55

Just signed up to VPN-S on their $2 trial.

Have stable 150 pings to that server using their NZ VPN.

I assume the issue is definitely the global gateway / slingshot issue then?

Vladmax

39 posts

Geek
Inactive user

#794434 6-Apr-2013 23:25

The issue is definitely on the provider side, possibly past Slingshot tranzpeer (somewhere at global-gateway or beyond), however Slingshot is too lazy to lift their bums and start investigating.

As per my posts here http://www.geekzone.co.nz/forums.asp?forumid=81&topicid=114665&page_no=2 I've been battling them for a few days and even went to the extent of installing a master xDSL splitter and rewiring my DSL jack point with CAT6 from incoming line and moving it in the same enclosure where the switch is. This however does not fix anything beyond my router/possibly exchange.

Slingshot shows inconsistent delays within their own network. The speeds to Europe, Asia and Russia are shocking... probably other regioms as well ... the only good result I'm getting is to USA. Also Google & Co shows very good results which in turn shows that some severe throttling/shaping is in place.

There are huge delays between slingshots transpeer and global-gateway, there are pretty bad inconsistencies within global-gateway. You can see my trace routes and pings in the aforementioned post. Thre are huge delays between 202.180 and 202.50 subnets + obvious inconsistencies within 202.180 and real bad delays within 202.50.

Vladmax

39 posts

Geek
Inactive user

#794435 6-Apr-2013 23:30

Why is text being cut off on smaller screens ?

The issue is definitely on the provider side, possibly past Slingshot tranzpeer
somewhere at global-gateway or beyond), however Slingshot is too lazy to lift
their bums and start investigating.

As per my posts here
http://www.geekzone.co.nz/forums.asp?forumid=81&topicid=114665&page_no=2
I've been battling them for a few days and even went to the extent of
installing a master xDSL splitter and rewiring my DSL jack point with CAT6 from
incoming line and moving it in the same enclosure where the switch is. This however
does not fix anything beyond my router/possibly exchange.

Slingshot shows inconsistent delays within their own network. The speeds
to Europe, Asia and Russia are shocking... probably other regioms as well ...
the only good result I'm getting is to USA. Also Google & Co shows very
good results which in turn shows that some severe throttling/shaping is in place.

There are huge delays between slingshots transpeer and global-gateway,
there are pretty bad inconsistencies within global-gateway. You can see my
trace routes and pings in the aforementioned post. Thre are huge delays
between 202.180 and 202.50 subnets + obvious inconsistencies within
202.180 and real bad delays within 202.50.

And the Slingshots tech support is being ignorant and do not want to accept the
fact that there is something wrong beyond customer premises. I'm thinking of
switching providers if Slingshot keeps pointing finger back at customer.

LiQuidAce

98 posts

Master Geek

#794436 6-Apr-2013 23:37

Yeah it definitely seems like a hand off issue.

Just signed up to vpnsecure.me, connected to their NZ VPN and immediately pings are stable at 160. No more spikes on global gateway either.

Here are pings to global gateway.

Before VPN:

Pinging 216.52.241.254 with 32 bytes of data:
Reply from 216.52.241.254: bytes=32 time=184ms TTL=241
Reply from 216.52.241.254: bytes=32 time=179ms TTL=241
Reply from 216.52.241.254: bytes=32 time=181ms TTL=241
Reply from 216.52.241.254: bytes=32 time=180ms TTL=241
Reply from 216.52.241.254: bytes=32 time=149ms TTL=240
Reply from 216.52.241.254: bytes=32 time=155ms TTL=240
Reply from 216.52.241.254: bytes=32 time=179ms TTL=241
Reply from 216.52.241.254: bytes=32 time=180ms TTL=241
Reply from 216.52.241.254: bytes=32 time=222ms TTL=241
Reply from 216.52.241.254: bytes=32 time=149ms TTL=240
Reply from 216.52.241.254: bytes=32 time=148ms TTL=240
Reply from 216.52.241.254: bytes=32 time=180ms TTL=241
Reply from 216.52.241.254: bytes=32 time=148ms TTL=240
Reply from 216.52.241.254: bytes=32 time=149ms TTL=240
Reply from 216.52.241.254: bytes=32 time=148ms TTL=240
Reply from 216.52.241.254: bytes=32 time=180ms TTL=241
Reply from 216.52.241.254: bytes=32 time=147ms TTL=240
Reply from 216.52.241.254: bytes=32 time=149ms TTL=240
Reply from 216.52.241.254: bytes=32 time=180ms TTL=241

---

After:

C:\Users\Ben>ping 216.52.241.254 -t

Pinging 216.52.241.254 with 32 bytes of data:
Reply from 216.52.241.254: bytes=32 time=161ms TTL=240
Reply from 216.52.241.254: bytes=32 time=159ms TTL=240
Reply from 216.52.241.254: bytes=32 time=159ms TTL=240
Reply from 216.52.241.254: bytes=32 time=159ms TTL=240
Reply from 216.52.241.254: bytes=32 time=159ms TTL=240
Reply from 216.52.241.254: bytes=32 time=159ms TTL=240
Reply from 216.52.241.254: bytes=32 time=160ms TTL=240
Reply from 216.52.241.254: bytes=32 time=160ms TTL=240

Kicker

23 posts

Geek

#794650 7-Apr-2013 16:29

Same issue for me to, Been having same ping problems on LoL for about 2 months now, at first I thought was due to the 3.2 patch, but has been ongoing right up to now on latest build.

I'm on the 250gb plan and from Christchurch, My ping goes from 150 to 230ms no matter what time of the day.

Is the VPN site you guys talking about worth getting to fix latency issues in LoL?

LiQuidAce

98 posts

Master Geek

#794668 7-Apr-2013 18:09

Yeah man. Since using that VPN my ping has been a solid 160ms all last night and all day today. At $8USD a month its really worth it for me.

Bonus is, you can switch the servers from NZ to USA and watch netflix etc.

Kicker

23 posts

Geek

#798021 11-Apr-2013 20:02

Wow this service is great thanks alot, I'm getting 160ms as well, Its a shame that's what we gotta do since slingshot isn't helping

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

LiQuidAce

98 posts

Master Geek

#798078 11-Apr-2013 21:07

Yeah man its really good. No complaints so far from me. It helps with a lot of other games with servers in the states too.

Vladmax

39 posts

Geek
Inactive user

#802246 19-Apr-2013 13:09

SS have left me completely speechless with their reply to the issue with downloads.

SS reply to my issue after I have sent the test results
*****************
Thank you for testing another modem on your line and forwarding the results to me.

I have spoken with several senior technicians at Slingshot that have looked at your troubleshooting results.
After examining your test results comprehensively the conclusion that was reached is that
the speeds you are experiencing are at an acceptable level.

I hope this resolves your query.

Kind regards,
San.
******************

Test results supplied:
Down: 2.57 Mb/s
Up: 0.32 Mb/s
Ping: 774 ms
Location: Tomsk

1.34 Mb/s
0.21 Mb/s
336 ms
Beijing

1.97 Mb/s
0.64 Mb/s
387 ms
Catania

2.70 Mb/s
0.40 Mb/s
709 ms
Moscow

3.93 Mb/s
0.00 Mb/s
206 ms
Canberra

2.86 Mb/s
0.67 Mb/s
344 ms
Samorin

2.30 Mb/s
0.00 Mb/s
206 ms
Tokyo

0.54 Mb/s
0.12 Mb/s
440 ms
Vladivostok

1.34 Mb/s
0.13 Mb/s
363 ms
Beijing

0.50 Mb/s
0.60 Mb/s
355 ms
Munich

1.90 Mb/s
0.37 Mb/s
351 ms
London

Pings:

www.skype.com
Reply from 91.190.216.12: bytes=256 time=352ms TTL=232

www.seasonvar.ru
Reply from 178.236.137.156: bytes=256 time=353ms TTL=46

www.saabgroup.com
Reply from 136.163.230.33: bytes=256 time=325ms TTL=99

www.odnoklassniki.ru
Reply from 217.20.147.94: bytes=256 time=352ms TTL=42

www.nnm.ru
Reply from 89.111.189.149: bytes=256 time=401ms TTL=37

www.filmix.net
Reply from 50.7.220.154: bytes=256 time=351ms TTL=37

Trace Routes

just giving last hops, but you'll get the picture

www.skype.com
24 343 ms 286 ms 284 ms 213.135.251.158
25 445 ms 664 ms 311 ms 213.135.251.183
26 421 ms 288 ms 864 ms 78.141.183.35
27 1040 ms 955 ms 741 ms 91.190.216.12

www.mts.ru
16 290 ms 291 ms 292 ms 213.59.5.109
17 292 ms 291 ms 291 ms 217.106.6.33
18 381 ms 291 ms 286 ms 217.106.6.33
19 281 ms 285 ms 286 ms 81.176.70.200

www.seasonvar.ru
17 318 ms 322 ms 321 ms 213.198.77.214
18 361 ms 356 ms 357 ms 87.245.233.21
19 352 ms 309 ms 351 ms 178.236.138.1
20 355 ms 323 ms 349 ms 178.236.137.156

www.saabgroup.com
21 320 ms 321 ms 320 ms 81.228.82.33
22 352 ms 321 ms 321 ms 81.228.73.15
23 321 ms 321 ms 320 ms 90.229.41.253
24 * 324 ms 322 ms 212.181.35.84
25 * * * Request timed out.
26 * * * Request timed out.
27 321 ms 351 ms 351 ms 136.163.230.33

www.odnoklassniki.ru
15 282 ms 281 ms 282 ms 95.167.37.245
16 290 ms 290 ms 290 ms 87.226.231.210
17 * * * Request timed out.
18 * * * Request timed out.
19 342 ms 342 ms 342 ms 217.20.147.94

www.nnm.ru
18 335 ms 335 ms 335 ms 213.248.95.150
19 335 ms 394 ms 335 ms 89.111.161.166
20 399 ms 376 ms 362 ms 89.111.161.162
21 368 ms 367 ms 368 ms 89.111.189.149

www.beeline.ru
24 361 ms 359 ms 360 ms 212.44.129.123
25 362 ms 361 ms 362 ms 217.118.86.237
26 386 ms 387 ms 387 ms 217.118.86.23
27 * * * Request timed out.
28 * * * Request timed out.
29 395 ms 395 ms 393 ms 217.118.87.98

www.filmex.net
17 300 ms 299 ms 295 ms 154.54.26.102
18 342 ms 337 ms 305 ms 154.54.74.205
19 344 ms 343 ms 305 ms 130.117.51.233
20 379 ms 312 ms 312 ms 149.6.174.162
21 348 ms 347 ms 345 ms 50.7.220.154

I'm swapping ISPs. Shame on you Slingshot.

DravidDavid

1907 posts

Uber Geek

#802328 19-Apr-2013 15:31

All of those websites are international. You won't squeeze more than 5Mb/s out of international transit on any plan. I'm surprised you managed 2Mb/s. Pings are pretty high though.

Let us know how it goes with another provider.

DiamondSlicer

12 posts

Geek

#807922 30-Apr-2013 11:20

I too had problems with Slingshot after ~8:30pm. Playing DOTA2 my connection would get to the point where it would have more packets being lost then being delivered. (Completely unplayable lock ups and time outs ingame)

I spoke to Slingshot, at first they also tried to blame my first hop, as it was ~10ms to my router. It's not that because connecting to an NZ TF2 server works fine.

Anyway, I got no where with Slingshot and they told me not enough people were experiencing the same issues so they couldn't escalate it further.

The problem seemed to occur on the global gateways 6-7 hops into the tracert to AUS servers. Slingshot told me that fixing them or routing around them was out of there control....

BUT: I changed my router from ADSL2+ to ADSL (1) sure I lost some speed, but this appears to have fixed my issue. Now that I have changed connection type my tracert shows a different path to DOTA2 servers and I can now play lag free past 8:30pm :)

I'm curious if this fix will work for anyone else.

Dawfydd

1 post

Wannabe Geek

#809821 1-May-2013 22:26

I am having similar issues i have had issues for almost the year i have been with slingshot, The main reason i stayed was for the unlimited cap, I might try this VPN-s suggestion "http://www.vpnsecure.me/" Y/N?

Thanks.

- Daw ^_^

Kicker

23 posts

Geek

#810137 2-May-2013 13:50

Yep that's the site it's great gone from 180ms - 230ms to consistent 160ms, with using the New Zealand server, I was getting 150 to 170ms on the US West coast server aswell.

DiamondSlicer

12 posts

Geek

#810507 2-May-2013 22:15

ADSL1 trick did not work...