I apologise in advance for being that guy that signs up and immediately asks for help, I just don't really know where else I can get good advice in NZ.
Recently we decided to switch from TCL (now Vodafone), to Snap. The decision was made as we could get the YouTube addon and uncapped data hours. As we wanted to ask a few questions we decided to sign up via phone. Turns out to have been a huge mistake... It's been nothing but mix-ups and misunderstandings.
After about 7 days we decided to check up on progress, we called them to find out that they hadn't managed to get the information required from Vodafone and appeared to have ceased doing anything. They also had our details incorrect including someone else's address. We corrected them and were told things would move along. Then we were told we need to pay another $55 for the switch to the Chorus network, fair enough, but we wish we had been told earlier.
Just recently, we were required to give them our Vodafone number (again). And they respond with this:
Hi Ross,
REF: *********
Thanks for supplying those details. I’ve emailed chorus’s fibre team to investigate. I should have a response in 24 hours.
Regarding the Vodafone details in your most recent email, in your sign up you indicated that you’d like to port your number from Telecom (account number: 29******* / phone number: 09*******). No porting fees will apply to your phone port.
Cheers,
**** ****
My father's name is Russell. We are not switching to fibre. We are on Vodafone. We live in Wellington. Is that someone else's landline and account?
I'm just looking for some assistance from someone that may know what to do, this is so damn confusing. Who do I talk to!?
Calling them seems to achieve nothing and email would appear to have worse results. Perhaps I'm misunderstanding their latest email, and we have some relationship to a Telecom number, but I wouldn't know. Changing ISP's has never been so stressful or confusing.
Any help would seriously be appreciated!
Trusted
Snap Internet
