GLOBAL MODE - Not working

Forums › Vocus (including Slingshot, Orcon, Flip, Stuff Fibre and CallPlus) › GLOBAL MODE - Not working

TODDYZNZ

5 posts

Wannabe Geek

#136431 27-Nov-2013 00:23

Okay so the very first time i used GLOBAL MODE it worked like a charm. (This was awhile ago).
I contacted Slingshot I tried resetting the modem, deleting history and cookies and setting the DNS to how they
required.

Some reason it no longer works? What other methods can i try to resolve this issue?

CHeeeers!

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1334 posts

Uber Geek

Subscriber

#941527 27-Nov-2013 09:56

Well it all still seems peachy at my end...which is cold comfort I am sure!

Is it completely failing or only working with some sites?

Presume the Global mode is switched on in your account page...and you have tried deactivating it and reactivating it?

You say your DNS settings are correct on your router...are they correct on your client device too? I have had issues in the past where I have manually set a local IP and DNS on my laptop or desktop for various reasons and forgotten I have done so and broken the Global mode! Try an IPConfig /all from a command line to make sure all of your IP and DNS settings are what they should be.

Does the problem affect all devices on your home network or just specific ones? Can you try an alternative client device if you only have one at home?

Cheers

TODDYZNZ

5 posts

Wannabe Geek

#941612 27-Nov-2013 11:05

Yeah so Global mode is on in my account, I tried leaving it off while i slept then turned it on this morning, I deleted cookies everything etc.
I also restarted my modem and its settings, and setting the DNS as specified by slingshot. The DNS for the computer is the same as when i set it for the modem.

It doesn't work for all sites, my brother inlaw tried to watch Dragons Den Canada on CBC but didn't work because of NZ location.

I am using a MacBook Pro, with NetGear modem DG834G.

Any other possible tips please please please.

btw appreciate the help. Cheers :)

Item

1334 posts

Uber Geek

Subscriber

#941630 27-Nov-2013 11:20

Hmm...

SO you have tried setting the Modem/router DNS to both "automatic" and specific with

Primary: 202.180.64.10
Secondary: 202.180.64.11

...and neither configuration works?

Do you have just the Netgear all-in-one or a separate modem in bridge mode to your router?

Does plugging your device directly into the router Vs wireless make any difference?

TODDYZNZ

5 posts

Wannabe Geek

#941666 27-Nov-2013 12:07

Yeah I have used those values for the DNS both Primary and Secondary.

Its a Wireless ADSL2 + Modem router All in one.

(Once again appreciate the help!)

Any other ideas? Its strange cause it worked the very first time I used it? But now doesn't work :( .

Willing to try all solutions you may have :)

Item

1334 posts

Uber Geek

Subscriber

#941683 27-Nov-2013 12:39

Running out of ideas now!
Have you got the latest firmware on the router?

Have you factory reset the router and configured again from scratch? (make sure you take a note of all the settings...)

Do you have an alternative router/modem you can try?

Item

1334 posts

Uber Geek

Subscriber

#943915 2-Dec-2013 09:21

Did you ever get this sorted?

TODDYZNZ

5 posts

Wannabe Geek

#944003 2-Dec-2013 11:18

hey, unfortunately never got this resolved. And a bit strapped for cash to go and buy a new router/modem in the event that doing so might not even resolve the problem. Not sure think I've hit a dead end. Really appreciate all your suggestions and help, I followed them all even updated the Firmwire on the router still no success.

Item

1334 posts

Uber Geek

Subscriber

#944055 2-Dec-2013 12:48

How frustrating!

I wasn't suggesting you necessarily buy a new router at this stage - as you say, it may well not solve anything - but perhaps just borrow one for the evening!

Do you think Slingshot support would be any more help now that you have a fairly exhaustive list of things that you can tell them you have tried?

Is there anything else you can think of that may have changed on your home network or router since you originally had it working?

TODDYZNZ

5 posts

Wannabe Geek

#944437 2-Dec-2013 22:49

I know tell me about it.

Uhm im not sure last time i contacted slingshot with this problem the first time I noticed it didn't work they simply said to look on there help section ( Which i had before i contacted them) and they said that they don't guarantee it to work. But i guess i could always try and contact support again to see if they provide any additional assistance.

As far as anything changing, I can't recall having changed anything from when it worked to when it no longer worked.

NineOfHearts

2 posts

Wannabe Geek

#949373 11-Dec-2013 13:43

Hi,

Contacting customer support will not help, Slingshot provide global mode but do not support it. Which is fair enough, as they don't charge for it.

Only specific sites work with global mode, and if you ask via the form on the Contact Us page http://slingshot.co.nz/contact-us/ they might be willing to add the site you're trying to use to the list. But don't hold your breath.

The modem you're using won't make a difference.

graemeh

2078 posts

Uber Geek

#949402 11-Dec-2013 14:28

NineOfHearts: Contacting customer support will not help, Slingshot provide global mode but do not support it. Which is fair enough, as they don't charge for it.

You are splitting hairs.

They advertise it as a feature of their product so they should support it.

Item

1334 posts

Uber Geek

Subscriber

#949406 11-Dec-2013 14:39

NineOfHearts:
Only specific sites work with global mode, and if you ask via the form on the Contact Us page http://slingshot.co.nz/contact-us/ they might be willing to add the site you're trying to use to the list. But don't hold your breath.

This is pretty key actually and I confess I missed that detail in the OP...

Indeed - if the service works on say, Netflix, but not on other stuff, it is going to be a limitation of the service and not a fault per se!

NineOfHearts

2 posts

Wannabe Geek

#949417 11-Dec-2013 14:57

graemeh:

You are splitting hairs.

They advertise it as a feature of their product so they should support it.

If the toy that came free with my cereal is broken, I don't complain

Item:

This is pretty key actually and I confess I missed that detail in the OP...

Indeed - if the service works on say, Netflix, but not on other stuff, it is going to be a limitation of the service and not a fault per se!

Precisely

graemeh

2078 posts

Uber Geek

#949474 11-Dec-2013 16:02

NineOfHearts:
graemeh:

You are splitting hairs.

They advertise it as a feature of their product so they should support it.

If the toy that came free with my cereal is broken, I don't complain

If you bought that particular cereal just to get the toy they advertised then you would have a reason to complain.

They advertise that their broadband service comes with a free modem. Using your logic you would not complain if the modem arrived broken.

meesham

964 posts

Ultimate Geek

#949480 11-Dec-2013 16:12

NineOfHearts:
graemeh:

You are splitting hairs.

They advertise it as a feature of their product so they should support it.

If the toy that came free with my cereal is broken, I don't complain

They're using it as a selling point for their product and a way to differentiate themselves from their competitors, they should definitely support it.

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