Orcon VDSL routing issues/high ping

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Rangi

14 posts

Geek

#143501 16-Apr-2014 23:40

Hey guys,

I play Team Fortress 2 and my ping is usually fine to the servers in nz/aus but sometimes in the evening ping shoots up and the tracerts read as follows:

C:\Users\Sam>tracert 203.33.121.182

Tracing route to WIN-19HOED809VT [203.33.121.182]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Orcon.Home [192.168.20.1]
2 167 ms 155 ms 153 ms euba.bng1.tvc.orcon.net.nz [60.234.8.5]
3 150 ms 164 ms 153 ms xe-3-3-0.cre1.sky.orcon.net.nz [121.98.9.72]
4 152 ms 151 ms 150 ms xe-3-0-0.cre1.sky.orcon.net.nz [121.98.9.165]
5 153 ms 153 ms 150 ms vocus1.ape.nzix.net [192.203.154.123]
6 176 ms 177 ms 176 ms ten-0-0-0-1.cor01.akl05.akl.VOCUS.net.nz [114.31
.202.43]
7 175 ms 176 ms 177 ms bundle-50.cor01.alb01.akl.VOCUS.net.nz [114.31.2
02.86]
8 177 ms 176 ms 176 ms ten-0-3-0-2.cor03.syd03.nsw.VOCUS.net.au [114.31
.202.85]
9 177 ms 177 ms 177 ms ten-0-1-0.bdr01.syd03.nsw.VOCUS.net.au [114.31.1
92.209]
10 177 ms 177 ms 176 ms as38220.cust.bdr01.syd03.nsw.VOCUS.net.au [114.3
1.200.138]
11 177 ms 177 ms 175 ms st.b5.wtl.sis.net.au [122.252.0.251]
12 175 ms 177 ms 177 ms WIN-19HOED809VT [203.33.121.182]

Trace complete.

Other sample tracerts are exactly the same- after the first step the ping shoots up and stays there. Anyone know whats happening?

Thanks in advance.

insane

3240 posts

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#1026516 16-Apr-2014 23:48

That's some high latency to your ISP, would normally imply congestion within the Chorus wholesale network. Check with Orcon for any know issues just in case they have more insight, and make sure you're not saturating your uplink.

Tracing route to WIN-19HOED809VT [203.33.121.182]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.100
2 7 ms 11 ms 8 ms lo80.bng01.srv01.akl.VOCUS.net.nz [124.198.199.79]
3 8 ms 6 ms 6 ms ge-0-3-0-14.scr01.srv01.akl.VOCUS.net.nz [123.100.64.153]
4 7 ms 6 ms 6 ms ge-0-0-3-173.bdr01.srv01.akl.VOCUS.net.nz [124.198.198.181]
5 7 ms 14 ms 11 ms ten-0-3-0-231.bdr01.akl05.akl.VOCUS.net.nz [114.31.203.145]
6 31 ms 34 ms 33 ms ten-0-2-0-3.cor01.alb01.akl.VOCUS.net.nz [114.31.202.88]
7 31 ms 30 ms 31 ms ten-0-3-0-2.cor03.syd03.nsw.VOCUS.net.au [114.31.202.85]
8 30 ms 31 ms 31 ms ten-0-1-0.bdr01.syd03.nsw.VOCUS.net.au [114.31.192.209]
9 30 ms 30 ms 31 ms as38220.cust.bdr01.syd03.nsw.VOCUS.net.au [114.31.200.138]
10 31 ms 31 ms 31 ms st.b5.wtl.sis.net.au [122.252.0.251]
11 32 ms 31 ms 32 ms WIN-19HOED809VT [203.33.121.182]

Trace complete.

Rangi

14 posts

Geek

#1026528 17-Apr-2014 00:39

I've sent details to Orcon so hopefully they get onto it quickly. I'm the only person awake in my house and I'm just web browsing so not sure why it's playing up on that first hop!

hio77

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Lizard Networks

#1026529 17-Apr-2014 00:42

same datacenter i have a few gameservers in.

solidly sit at 27~30ms on snap.

looking at your trace, your issue looks to be on your side though.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

insane

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#1026531 17-Apr-2014 01:53

Rangi: I've sent details to Orcon so hopefully they get onto it quickly. I'm the only person awake in my house and I'm just web browsing so not sure why it's playing up on that first hop!

Have you tried switching it off and on again? No really have you rebooted your modem/router?

Rangi

14 posts

Geek

#1026702 17-Apr-2014 10:11

Ha yes that was the first thing I did (didn't work). It might be some sort of capacity thing with the modem or something? I am on unlimited so something may be a fault with the modem I guess.

FlameBeard

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#1026728 17-Apr-2014 10:28

Rangi: Ha yes that was the first thing I did (didn't work). It might be some sort of capacity thing with the modem or something? I am on unlimited so something may be a fault with the modem I guess.

Modems have RAM just like PC's, if your PC ran for the same amount of up-time as your modem/router with no reboot, then you would soon see a performance drop. Same deal with modems/routers.

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"Five exclamation marks, the sure sign of an insane mind." - Terry Pratchett

No longer work for Orcon

Rangi

14 posts

Geek

#1026771 17-Apr-2014 11:04

Ok so if my ping goes high again on that first hop I should reboot my PC? I rebooted the modem but that didn't do anything so I could try restarting my PC I guess.

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FlameBeard

344 posts

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#1026776 17-Apr-2014 11:14

Rangi: Ok so if my ping goes high again on that first hop I should reboot my PC? I rebooted the modem but that didn't do anything so I could try restarting my PC I guess.

assuming you're running a trace through windows CMD, the first hop is generally your default gateway or your router, not your PC.

Rangi

14 posts

Geek

#1026796 17-Apr-2014 11:38

Ah ok thanks. I'll try a full reset next time.

FlameBeard

344 posts

Ultimate Geek

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#1026802 17-Apr-2014 11:55

not a full reset. There is no need to wipe your settings. Just power off, for a few seconds 20-30, let it gather its thoughts as it were, then you should be in business.

Rangi

14 posts

Geek

#1026811 17-Apr-2014 12:09

Just got off the phone with the Orcon tech guy- he suggested a full reset and resent config settings apparently so it should be ok now. Hopefully it will be fine but if not next time I will let it power off for more than 5 seconds and let it rest :)