Orcon (UFB) getting a 2nd number...

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Orcon (UFB) getting a 2nd number...

Rubu

7 posts

Wannabe Geek

#151140 15-Aug-2014 10:59

I have been trying, with little success, to get Genius Go to work for me and have become increasingly frustrated. Even if I can answer the call on my mobile, the ringing continues throughout the call, making it hard to hear the caller.
All I want to do is to be able to use 2 degrees 'forward to mobile', to do this i need to port my current home number to 2 degrees and have a back up number with Orcon. Seems like it should be simple, but Orcon has said it can't be done. Is there an Orcon 'Geek' out there who can advise me on this please? I have UFB connection.
Thanks.

FlameBeard

344 posts

Ultimate Geek

Trusted

#1108899 15-Aug-2014 11:14

So if I read this right, you want to port away your voip number to 2Degrees, then order a second voip line afterward for a back up?

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Rubu

7 posts

Wannabe Geek

#1108910 15-Aug-2014 11:22

Thanks for replying....yes! It's only because Genius Go just doesn't seem to work for me (despite uninstalling etc numerous times).
Is it possible?

FlameBeard

344 posts

Ultimate Geek

Trusted

#1108916 15-Aug-2014 11:27

Can I please grab your account number (via PM) and that is something I'll have to ask our fiber team - my first feeling is it is probably not possible, but I can certainly pose the question anyway

FlameBeard

344 posts

Ultimate Geek

Trusted

#1108929 15-Aug-2014 11:47

I have sent an email to our Fiber team for them to see if this is at all possible. If your end goal is to get your home calls on your mobile, I have a few alternate suggestions for you which may be a better solution to your problem.

You could perminantly set up a call forwarad to your mobile from your home, which would have a monthly charge unfortuna
You could leave the phone line as it is, and then just order a different phone line through 2 Degrees
Or you could lodge a fault and let us try to solve the issue with the Genius Go.

Either way I'll post back here when the Fiber team gets back to me.

Rubu

7 posts

Wannabe Geek

#1108946 15-Aug-2014 12:05

I have lodged the fault on numerous occasions and even been told it have been upgraded to level 2 (or something) it just never gets resolved.

ubergeeknz

3344 posts

Uber Geek

Trusted

Vocus

#1108970 15-Aug-2014 12:39

Hi Rubu,

I've been working with the app developer on the "ringing continues" issue - unfortunately it is an issue with iOS7 itself, and affects other VoIP software such as Skype also.

Good news is, as we have recently discovered, there is a workaround - when you hear the ringing notification, click volume up or down button first which will stop the notification sound, then swipe to answer.

Please give this a try and let us know how you get on. We understand that the issue may be fixed completely in iOS8, due in a couple of months time.

Also just to let you know, there's a new version of the app coming for iOS very soon, which looks and works better on iOS7 than the current app.

Cheers

Dan

Rubu

7 posts

Wannabe Geek

#1108974 15-Aug-2014 12:44

Well, I'm willing to give it a try....at least you believed me!!!

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ubergeeknz

3344 posts

Uber Geek

Trusted

Vocus

#1108975 15-Aug-2014 12:48

Rubu: Well, I'm willing to give it a try....at least you believed me!!!

Thanks for bearing with it. I will get the documentation available to support staff updated with this nugget also :)