First of all, hello everyone!

So I ordered the unlimited VDSL package with Orcon recently and received the mode in the mail just fine. The date to go live was set for today (24/10/14) and a technician came an installed the necessary jack at just after midday and made the necessary phone calls etc and I was told that everything was good to go. However I did not receive an email or text confirming that the connection is ready. By 5.30 I proceeded to phone customer service.

After an hour and half on the phone, and the realisation that the connection was severly limited (I tried four devices - ranging from a laptop to a ps3. Wireless and ethernet), I was told that the issue was being escalated to the next level of technicians and that it would take up to three business days to resolve.

Shortly after the call I received a call back suggesting that the issue actually didn't concern a lack of data but authentication by the necessary department, the representative took down a few details from the modem and I was then told that the ball would be rolling on authorizing the account.

Despite all this, the connection is still limited (I can access google related sites, Facebook and Geekzone for some reason) and I've heard nothing from Orcon.

I am not happy with this situation. Not only am I confused as to what the issue is - is there a technical issue or does someone really just need to give the account the go ahead - but I am also annoyed that it was suggested that things would be up and running today, the technician today seemed to think everything was fine. I would appreciate a resolution soon.


Thank you for your help,

Rhys Williams