I just had the worst customer service experience of my life with 2degrees mobile. I have been trying to port my number over to 2degrees from Skinny, a process which apparently takes a couple of hours, and up to 24 hours max. I am now in the fourth day of this issue, having spoken to several "customer service representatives" and getting a slightly different response each time.
After just speaking to a supervisor, with whom I got more aggravated at then anyone I have ever talked to in my life, I have been advised there is nothing I can do until their provisioning team takes a look at my issue, which may take until Thursday next week.
In summary, 2degrees has no real technical support team over the weekend at all, completely unacceptable for a company of this size with a customer base as large as theirs.
The funny part is, I switched to 2degrees because of poor service from my previous provider.
I am so angry with 2degrees right now, I highly advise anyone looking at signing up for a mobile plan with 2degrees to look elsewhere. They do not care about you and the fact that they call their service centre "Customer Care" is a absolute and utter joke.
I am posting here partly in hopes of a solution, partly to let others know of my experience with them so they can make informed decisions if considering the switch also and partly just because I need to vent right now.