Anyone finding their flip slow ATM?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Anyone finding their flip slow ATM?

Dreal

417 posts

Ultimate Geek

#177182 25-Jul-2015 14:06

Maybe its peak, but just recently really seems to have slowed down a lot.

Tap That - Great cheap tablets and tablet accessories. Windows and Android, NZ based

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13465 posts

Uber Geek

ID Verified

Lifetime subscriber

#1351594 25-Jul-2015 14:10

and where is all the data you have to back it up, all the information on your connection etc

Dreal

417 posts

Ultimate Geek

#1351595 25-Jul-2015 14:13

It's failing to load pages, periodically. Refreshing them loads them most of the time. Loading times slow. Last 24 hours only. I've got an unllmited bandwidth. Never happened before.

It's more of a question, than an assertion. I thought if others had experienced similar then it might be the flip server side, and if not, then something is wrong on my end.

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Jase2985

13465 posts

Uber Geek

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Lifetime subscriber

#1351598 25-Jul-2015 14:17

well if you can provide more info you and we might be able to narrow it down to an ISP issue or a local issue

Dreal

417 posts

Ultimate Geek

#1351602 25-Jul-2015 14:21

Jase2985: well if you can provide more info you and we might be able to narrow it down to an ISP issue or a local issue

What kind of information would help?

I'm using windows 7, have a wired tp-link router. It's just been for the last 24 hours, and haven't been using the PC much, but the page loading is often failing, seems to come in an out, of running slowly etc.

Tap That - Great cheap tablets and tablet accessories. Windows and Android, NZ based

spacefish

22 posts

Geek

#1351617 25-Jul-2015 14:57

Yes - me too. Very slow at times- one minute it's kind of OK then really slow. Google loads OK but a whole lot of overseas websites haven't been loading at all.

I just popped by on the off chance that others were having the same problem - and there you are. ;)

Geoff23456

4 posts

Wannabe Geek

#1351618 25-Jul-2015 15:02

I am having the same issues as well and I've just emailed them about this issue. Please email them as well - you can also do tracert to the websites that don't load and send them the results.

Thanks!

askelon

879 posts

Ultimate Geek

ID Verified

#1351620 25-Jul-2015 15:05

Ive had a couple of calls from customers this morning complaining of slowness / not loading pages..

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Geoff23456

4 posts

Wannabe Geek

#1351623 25-Jul-2015 15:10

I forgot to mention - you can also leave them a support request in their website (they need to know about this issue)
http://support.flip.co.nz/hc/en-gb/requests/new

But if it doesn't load you can also email them: support@flip.co.nz

Paul0932

4 posts

Wannabe Geek

#1351645 25-Jul-2015 17:02

I am also having the same problem, I have emailed them as I couldn't load their support page - no reply yet.
I have tried 2 pc's an android phone and also I have replaced my router, so I think the problem is with Flip.

spacefish

22 posts

Geek

#1351682 25-Jul-2015 18:45

I've sent info through to Flip ... hours of traceroutes attached. Hopefully tomorrow is better because surfing today just sucks!

CitizenErased

207 posts

Master Geek

#1352362 27-Jul-2015 10:21

I had the same problem over the weekend. Random web pages wouldn't load, including support.flip.co.nz. I spent quite a bit of time making sure it wasn't an internal wiring issue (unplugged all my phones and ADSL filters; swapped out my ADSL modem with another one; tested the connection on multiple devices). I was going to follow up with Flip when I get home tonight if the problem still exists.

Flip

14 posts

Geek

Trusted

Flip

#1352589 27-Jul-2015 14:42

Hi all, hopefully you're all back up and running at full speed now! If not, drop us some details at support@flip.co.nz or give us a ring on 0800 60 8324 and we'll get onto it. Cheers!

CitizenErased

207 posts

Master Geek

#1355533 30-Jul-2015 20:24

The problem seems to have returned at around 8:15 PM tonight. I'm going to email Flip support.

CitizenErased

207 posts

Master Geek

#1355537 30-Jul-2015 20:47

Ironically, one of the web pages that won't load right now is http://support.flip.co.nz/home
I can happily watch videos on YouTube though.

Actually, after about 45 seconds the Flip support page loaded in my browser.

Tracing route to fliphelp.zendesk.com [192.161.148.134]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms srp527w [192.168.108.1]
2 * * * Request timed out.
3 35 ms 34 ms 30 ms 103-9-40-36.flip.co.nz [103.9.40.36]
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.

Geoff23456

4 posts

Wannabe Geek

#1355701 31-Jul-2015 09:09

Same issue again (31/7) - lots of websites won't load and even their support page won't load
I've tried to call support but they only start at 10AM ????!!!!!

Anyone from flip - please fix this issue

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