First day of switching to Flip and no internet

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › First day of switching to Flip and no internet

aln

3 posts

Wannabe Geek

#180654 16-Sep-2015 18:15

Have lost internet since around 10am this morning, sent a couple of emails to support asking for progress and was told to wait till 5pm. After 5pm, called tech support which then said it should be connected. It turns out that the Internet is not connected, called tech support again and was told it's Chorus issue and need to wait till 3pm tomorrow. Gotta say it's very frustrating to be without Internet for such a long period of time... not a good first day experience...

richms

28187 posts

Uber Geek

Trusted

Lifetime subscriber

#1388700 16-Sep-2015 20:23

Happens all the time when changing ISP's. Its a terrible process that chorus have. Things cant happen till previous things complete, and then its after they close.

If internet is that critical then next time you change, get a new connection from the new ISP before cancelling the old connection. That way if you find the new ISP sucks you dont have to put up with it while dealing with them.

Richard rich.ms

DarkShadow

1647 posts

Uber Geek

#1388764 16-Sep-2015 23:30

So is the internet important enough for you to complain about it, but not important enough for you to spend money to prevent any problems from occurring?

Dreal

417 posts

Ultimate Geek

#1388772 17-Sep-2015 00:22

aln: Have lost internet since around 10am this morning, sent a couple of emails to support asking for progress and was told to wait till 5pm. After 5pm, called tech support which then said it should be connected. It turns out that the Internet is not connected, called tech support again and was told it's Chorus issue and need to wait till 3pm tomorrow. Gotta say it's very frustrating to be without Internet for such a long period of time... not a good first day experience...

Chorus are the hardware level people. Ain't nothing can be done about that, every ISP depends on them.

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aln

3 posts

Wannabe Geek

#1388881 17-Sep-2015 10:12

It's a transfer of phone & VDSL and I was advised by both Flip & Spark that the process should be initiated by Flip instead of me doing the connection/disconnection. Over the years I've changed ISPs twice and both times were smooth, guess I've run out of luck this time...

sbiddle

30853 posts

Uber Geek

Retired Mod

Trusted

Biddle Corp

Lifetime subscriber

#1388910 17-Sep-2015 11:11

You're probably moving from a wholesale connection to a UCLL one as well which means more steps that could fail.

aln

3 posts

Wannabe Geek

#1389253 17-Sep-2015 19:26

Connection issue is all sorted now :)