Switched from Slingshot ADSL to VDSL - having trouble with getting modem to play ball

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Switched from Slingshot ADSL to VDSL - having trouble with getting modem to play ball

ryanoscerous

7 posts

Wannabe Geek

#214443 11-May-2017 23:01

Have had a good trawl through the forums and gone for a deep dive into Google, but can't seem to answer my own question, so here goes:

Was on Slingshot ADSL
Got upgraded to VDSL and confirmed on Tuesday
Bought my own modem (TP-Link TD-W9980 N600) but couldn't get it connected to VDSL using the Slingshot-supplied settings, so figured I'd wait for the supplied NF4V modem and connect that to help see what I was doing wrong before swapping back and fixing
NF4V arrived yesterday, and plugged it in. I get internet again now, so that's good. But....
I think I'm still getting ADSL. Speeds are the same, and settings in the modem look weird.
So I called support, and they checked the line and definitely VDSL, and I was advised that the 'WAN Service' section is just for fibre, so not to worry about that.
So I left it at that, and figured I'd leave the NF4V in and wait the 10 days for DLM and see if it improves.
But the more I think about the less convinced I am so thought I'd ask the experts.

This indicates that ADSL is connected, and VDSL is not, right?

I tried to connect the pre-loaded VDSL connection, but it just didn't connect, so I deleted it and reinstated (per above) and same result.

And when I just try to do a Basic Setup to set up VDSL (same credentials as ADSL), I get the following error:

"DSL Interface Configuration Error
Please double check your configuration information...."

Am I doing something obvious that's wrong? Or do I need to call them back?

Or is everything fine and I should just chill?

yitz

2077 posts

Uber Geek

#1779949 11-May-2017 23:53

What does the line stats page show?

Under the left hand side menu choose:

Device Info --> Statistics -> xDSL

ryanoscerous

7 posts

Wannabe Geek

#1780316 12-May-2017 18:19

Ah, that's where it is. I knew you'd need this page, but when I clicked through the options to find it I swear I couldn't.

Please see below.

It's bugging me so bad that I can't get this. I'm sure it should be totally simple to diagnose, but I've never been able to get my head around networking properly.

Thanks for your response.

DarkShadow

1647 posts

Uber Geek

#1780325 12-May-2017 18:38

You're still on ADSL. Call Slingshot and let them know.

ryanoscerous

7 posts

Wannabe Geek

#1780326 12-May-2017 18:45

Awesome. Thanks heaps for your help.

ryanoscerous

7 posts

Wannabe Geek

#1780418 12-May-2017 22:26

Called, and another line test done, issue acknowledged, fault logged with 'provisioning team'.

Shame that the test from the previous night didn't pick up the same fault....but worse things have happened.

Thanks again

Jase2985

13461 posts

Uber Geek

ID Verified

Lifetime subscriber

#1781937 14-May-2017 15:25

and whats the result?

ryanoscerous

7 posts

Wannabe Geek

#1782135 14-May-2017 22:03

They'll get back to me within 24-72 hours. (Given it was late on Friday night, I expect that will be 'business days', so more likely Wednesday).

Will post an update when it all gets sorted.

Wise

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ryanoscerous

7 posts

Wannabe Geek

#1783624 17-May-2017 12:15

Just to wrap this up.

Didn't hear anything until yesterday when I lost internet altogether.
Called them up and they confirmed 'Provisioning' had done whatever they needed to do, part of which included disconnecting the ADSL connection that remained on the line, so now that there was no service at all it was now a fault and a ticket was logged for that. ETA 24-72 hours.
Got a text shortly after advising a tech had been booked for Thursday.
He turned up today (which was handy given I happened to be working from home) and after a bit fixed it up. I didn't ask what the fault was, nor do I care really.
Router stats now read VDSL and I have internet connection.
Speed remains the same as under ADSL for now, but will give it the standard 10 days before settling in to the new normal.

So not the best experience, but not the worst thing in the world, and I like to think I'm a pretty patient man so I'm good.

Thanks again for the pointers. Helped validate my issue and that I wasn't screwing something up at this side.

Cheers

smalltrader

174 posts

Master Geek

#1783638 17-May-2017 12:37

ryanoscerous:

Just to wrap this up.

Didn't hear anything until yesterday when I lost internet altogether.
Called them up and they confirmed 'Provisioning' had done whatever they needed to do, part of which included disconnecting the ADSL connection that remained on the line, so now that there was no service at all it was now a fault and a ticket was logged for that. ETA 24-72 hours.
Got a text shortly after advising a tech had been booked for Thursday.
He turned up today (which was handy given I happened to be working from home) and after a bit fixed it up. I didn't ask what the fault was, nor do I care really.
Router stats now read VDSL and I have internet connection.
Speed remains the same as under ADSL for now, but will give it the standard 10 days before settling in to the new normal.
So not the best experience, but not the worst thing in the world, and I like to think I'm a pretty patient man so I'm good.

Thanks again for the pointers. Helped validate my issue and that I wasn't screwing something up at this side.

Cheers

Unless you live very far from a cabinet (> 1.2KM). VDSL should generally give you better down and up speed. If your VDSL is getting you the same speed as ADSL, you are either quite far from the cabinet or there is a house wiring issue. It is worth while getting house wiring done for VDSL regardless.