Force FRITZ!Box 7490 to reconnect to Orcon and receive new Orcon IP

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Force FRITZ!Box 7490 to reconnect to Orcon and receive new Orcon IP

mikee13

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#255687 23-Aug-2019 19:16

Apologies if this is covered elsewhere in these forums :)

Does anyone know how I can force my FRITZ!Box 7490 to reconnect to Orcon and to supply me with an new Internet IP ?
Tried clicking the "RECONNECT" button (quite a few times, actually 😉) in the Internet / Online Monitor page in the Admin Dashboard but it keeps the current IP.

(Note : This is part of another problem I have where suddenly I can no longer connect to my email server via the Orcon fibre connection. Briefly, mobile hotspot connection : get mail, same laptop, Orcon fibre connection, no email. If this IP change does not work, I will be doing a new post into this forum with all the gritty details - very strange 😕)

Cheers
--Michael

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#2304890 23-Aug-2019 19:26

It's a sticky IP address you will need to call I suspect

sbiddle

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#2304891 23-Aug-2019 19:27

I'm pretty sure Orcon have sticky IPs so you won't get a different IP.

Sounddude

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#2304929 23-Aug-2019 21:49

Correct, Sticky :-)

mikee13

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#2305114 24-Aug-2019 10:38

Sounddude:

Correct, Sticky :-)

... which explains why it did not change when I bounced the ONT and Fritzbox numerous times 😀

What should I do to get Orcon to give me a new sticky IP ?

Jase2985

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#2305121 24-Aug-2019 10:45

mikee13:

What should I do to get Orcon to give me a new sticky IP ?

read the first reply in this thread :)

sbiddle

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#2305125 24-Aug-2019 10:59

mikee13:

Sounddude:

Correct, Sticky :-)

... which explains why it did not change when I bounced the ONT and Fritzbox numerous times 😀

What should I do to get Orcon to give me a new sticky IP ?

IP addresses are called a "sticky IP" for a reason - it means they don't change every time and are "sticky". This is something 99% of end users would prefer over getting a new IP address all the time, and from a RSP perspective it can make customer management easier depending on the network configuration.

Maybe you could explain why you need a different IP address - have you been blacklisted from services or something?

mikee13

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#2305171 24-Aug-2019 11:14

IP addresses are called a "sticky IP" for a reason - it means they don't change every time and are "sticky". This is something 99% of end users would prefer over getting a new IP address all the time, and from a RSP perspective it can make customer management easier depending on the network configuration.

Maybe you could explain why you need a different IP address - have you been blacklisted from services or something?

Ha ha, no nothing like that but it is a long story 😀

The shorter version is since Thu night when my internet connection went down for 10 mins, I have not been able to connect at all (mail, ssh, web, nothing) to my mail server. Can connect everywhere else but not that specific server. And if I switch to a mobile hotspot off my phone, everything works, no problems.. And everyone else in my company (in Chch + Melbourne) can get to our email server with no hassles. The problem is just from my house using my fibre connection and only to one email server. My IP is not banned anywhere, it is not blacklisted or firewall blocked on the email server. Orcon tech support say it is not a problem with their network but it seems strange to me that this all started precisely after the connection dropped in the middle of the night. I have swapped out my router to no avail so I am now trying anything else I can think of

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toejam316

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#2305182 24-Aug-2019 11:38

Have you tried talking to the helpdesk for your mail server and providing a trace route to the server?

Also, you could open a telnet session on whatever port the mail server uses to see if you get a response.

Between the two of those, you can hopefully work out where the wheels are falling off, certainly with the guidance of the helpdesk.

Changing IP addresses is at best a bad fix and at worst not going to make a lick of difference.

Anything I say is the ramblings of an ill informed, opinionated so-and-so, and not representative of any of my past, present or future employers, and is also probably best disregarded.

mikee13

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#2305212 24-Aug-2019 12:07

Have you tried talking to the helpdesk for your mail server and providing a trace route to the server?

Also, you could open a telnet session on whatever port the mail server uses to see if you get a response.

Yup, we run our own servers ourselves and I have triple checked everything on our servers; nothing has changed and like I said before, there is no blocking or blacklisting going on.

Already tried that and it just stalls at "Trying <ip> ... " and eventually times out

Using mobile hotspot connection

Using fibre connection

Now, it seems to my layman's understanding that there is some type of blockage on the fibre connection ??

toejam316

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#2305233 24-Aug-2019 13:19

My new suggestion is to try it from another Orcon or Vocus connection, and try reach from the server back to yourself and see if it's a one way issue, or an issue across multiple Orcon or Vocus connections.

Are you able to provide the server IP so someone else can test, either in a PM or directly? I'm on Spark so I wouldn't be much help here, but it'd help to work out if it's an issue across Vocus' network or just your specific IP.

If you call the call center and ask them if they can test connectivity they may be able to help by performing the same tests, and then we can work on narrowing down what's going wrong from there.

Anything I say is the ramblings of an ill informed, opinionated so-and-so, and not representative of any of my past, present or future employers, and is also probably best disregarded.

Sounddude

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#2305261 24-Aug-2019 14:53

Make sure you are not being caught out by the port filtering.

https://www.geekzone.co.nz/forums.asp?forumid=82&topicid=238068

mikee13

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#2305359 24-Aug-2019 15:53

Sounddude:

Make sure you are not being caught out by the port filtering.

https://www.geekzone.co.nz/forums.asp?forumid=82&topicid=238068

Pretty sure. On my home side (source), I have tried both on and off (makes no difference) and at the destin (email server), pretty sure it's switched off. Anyway, other staff around Chch and Melbourne can still retrieve email with no problems; it's just seems to be me and specifically if I use my fibre connection

mikee13

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#2308755 31-Aug-2019 11:05

[ UPDATE ]

So, after 10 very frustrating days dealing with Orcon, I still have the same problem in that from my public ip I cannot connect at all to my company email server on any port whatsoever. Have had to explain the same story over and over again to Orcon, have emailed them endless screen snapshots of traceroutes (both ways) and for the last 4 days they are now completely ignoring any email I send them. In the meantime, I am paying for a fibre connection that only partially works, I am incurring huge data charges on my mobile account, being self-employed, I'm losing valuable working time and my stress levels are rising.

As a temporary measure, I am using a VPN service but don't see why I should have to pay extra for something that should work. Based on this, the fact that using a mobile wi-fi hotspot works as well, and taking into acount all the traceroutes and other testings I have done, I suspect that there is some type of problem / clash on the Orcon network between my public IP (121.99.221.<hidden>) and the server static IP (121.99.240.<hidden>), both of which are Orcon provided IP's.

As such, I have decided to save myself a whole heap of stress and to switch to another ISP; hopefully we should be switched within the next 3-5 days. It's a pity because this is the first time in over 2 years that I have had any major problems with Orcon. On the plus side, I now get the same unlimited 100/20 connection for $21 less every month 😀 (it seems Spark has created a lot of churn in the market with their Sport / RWC offerings)

Finally, a big thanks to everyone who offered suggestions and tried to help; much appreciated