VDSL renegotiates every 1-3 days

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › VDSL renegotiates every 1-3 days

TheMaskedOnion

51 posts

Master Geek

#261901 20-Dec-2019 15:47

Hi Guys,

I've been a 2degrees VDSL customer for almost a year now and I'm wondering if it's normal for a naked VDSL connection to renegotiate every 1 - 3 days?

I'm using the supplied Fritzbox 7560 firmware v7.12.

An additional question, with the fritzbox should I be using my 2degree broadband login or the supplied SNAP generic account (snap-factory) in the fritzbox.

20.12.19 14:51:17 Internet connection established successfully. IP address: xxx.xx.xxx.xxx, DNS server: 202.37.101.1 and 202.37.101.2, gateway: 111.69.7.41, broadband PoP: SNAP-41
20.12.19 14:51:07 PPPoE error: Timeout.
20.12.19 14:51:00 DSL is available (DSL synchronization exists with 47372/11415 kbit/s).
20.12.19 14:50:40 DSL synchronization starting (training).
20.12.19 14:50:27 Timeout during PPP negotiation.
20.12.19 14:50:27 Internet connection cleared.
20.12.19 14:50:22 DSL not responding (no DSL synchronization).
19.12.19 04:08:58 Internet connection established successfully. IP address: 111.69.179.5, DNS server: 202.37.101.1 and 202.37.101.2, gateway: 111.69.7.41, broadband PoP: SNAP-41
19.12.19 04:08:48 PPPoE error: Timeout.
19.12.19 04:08:41 DSL is available (DSL synchronization exists with 47819/11809 kbit/s).
19.12.19 04:08:21 DSL synchronization starting (training).
19.12.19 04:08:12 Timeout during PPP negotiation.
19.12.19 04:08:12 Internet connection cleared.
19.12.19 04:08:07 DSL not responding (no DSL synchronization).
18.12.19 21:23:50 Internet connection established successfully. IP address: 111.69.148.220, DNS server: 202.37.101.1 and 202.37.101.2, gateway: 111.69.7.41, broadband PoP: SNAP-41
18.12.19 21:23:39 PPPoE error: Timeout.
18.12.19 21:23:32 DSL is available (DSL synchronization exists with 51611/10249 kbit/s).
18.12.19 21:23:11 DSL synchronization starting (training).
18.12.19 21:22:49 Timeout during PPP negotiation.
18.12.19 21:22:49 Internet connection cleared.
18.12.19 21:22:44 DSL not responding (no DSL synchronization).
15.12.19 15:34:57 Internet connection established successfully. IP address: 111.69.147.242, DNS server: 202.37.101.1 and 202.37.101.2, gateway: 111.69.7.41, broadband PoP: SNAP-41
15.12.19 15:34:46 PPPoE error: Timeout.
15.12.19 15:34:40 DSL is available (DSL synchronization exists with 51581/11985 kbit/s).
15.12.19 15:34:18 DSL synchronization starting (training).
15.12.19 15:34:02 Timeout during PPP negotiation.
15.12.19 15:34:02 Internet connection cleared.
15.12.19 15:33:57 DSL not responding (no DSL synchronization).
11.12.19 19:09:55 Internet connection established successfully. IP address: 118.148.90.17, DNS server: 202.37.101.1 and 202.37.101.2, gateway: 111.69.7.41, broadband PoP: SNAP-41
11.12.19 19:09:44 PPPoE error: Timeout.
11.12.19 19:09:38 DSL is available (DSL synchronization exists with 51282/11469 kbit/s).
11.12.19 19:09:17 DSL synchronization starting (training).
11.12.19 19:09:04 Timeout during PPP negotiation.
11.12.19 19:09:04 Internet connection cleared.
11.12.19 19:08:59 DSL not responding (no DSL synchronization).
11.12.19 19:04:12 Internet connection established successfully. IP address: 111.69.163.7, DNS server: 202.37.101.1 and 202.37.101.2, gateway: 111.69.7.41, broadband PoP: SNAP-41
11.12.19 19:04:01 PPPoE error: Timeout.
11.12.19 19:03:55 DSL is available (DSL synchronization exists with 51223/11985 kbit/s).
11.12.19 19:03:35 DSL synchronization starting (training).
11.12.19 19:03:18 Timeout during PPP negotiation.
11.12.19 19:03:18 Internet connection cleared.
11.12.19 19:03:13 DSL not responding (no DSL synchronization).
11.12.19 18:42:26 Internet connection established successfully. IP address: 118.148.17.167, DNS server: 202.37.101.1 and 202.37.101.2, gateway: 111.69.7.41, broadband PoP: SNAP-41
11.12.19 18:42:15 PPPoE error: Timeout.
11.12.19 18:42:09 DSL is available (DSL synchronization exists with 51282/11954 kbit/s).
11.12.19 18:41:48 DSL synchronization starting (training).
11.12.19 18:41:32 Timeout during PPP negotiation.
11.12.19 18:41:32 Internet connection cleared.
11.12.19 18:41:27 DSL not responding (no DSL synchronization).

Jase2985

13461 posts

Uber Geek

ID Verified

Lifetime subscriber

#2379289 20-Dec-2019 18:32

what are the errors like on the line? any random spikes around the time of disconnect?

TheMaskedOnion

51 posts

Master Geek

#2379297 20-Dec-2019 19:16

The error count seems quite bad in the middle of the week but for some reason clears up.

Receive Direction Send Direction
Max. DSLAM throughput kbit/s 70000 30000
Min. DSLAM throughput kbit/s 360 360
Attainable throughput kbit/s 48234 11656
Current throughput kbit/s 47179 11536
Seamless rate adaptation off off

Latency 8 ms 1 ms
Impulse Noise Protection (INP) 2 0
G.INP off off

Signal-to-noise ratio dB 9 6
Bitswap off off
Line attenuation dB 15 24

Profile 8b
G.Vector off off

Carrier record J43 J43

Error Counter
Seconds With Not Remediable Errors (CRC)
Errors (ES) Many
Errors (SES) per
Minute Last
15 Minutes
FRITZ!Box 44 0 2 9
Central exchange 16 0 0.1 2

hio77

12999 posts

Uber Geek

ID Verified

Trusted

Lizard Networks

#2379348 20-Dec-2019 19:43

That's a hard one. your in the ballpark of annoying, but totally acceptable (unless say, the speed also dropped noticeably or the phone has started making noises)

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

BarTender

3606 posts

Uber Geek

ID Verified

Trusted

Lifetime subscriber

#2379663 21-Dec-2019 17:39

I assume you already have a master filter / splitter or it's a dedicated circuit from the ETP to where the modem is? Are you sure it's not weather related where water is getting into your line and causing interference?

TheMaskedOnion

51 posts

Master Geek

#2379753 22-Dec-2019 07:22

Thanks for the replies.

No issues with the speeds, it pretty much reconnects at the same speed every time. we are on a naked plan so no phone service, I'll see if i can dig up an old phone to plug in to the wall jack and see if i can hear anything.

We are in a rental so I'm not sure if a master filter has been installed, where would i look to check? open up phone jack that has the M printed on it?

I'm not sure that weather seems to have an impact on the connection, wouldn't it mess with the line speed as well as disconnections?

TheMaskedOnion

51 posts

Master Geek

#2380757 24-Dec-2019 09:52

Looks like i'm now seeing a reduction in speed. Time to give 2 degrees a call.

24.12.19 04:09:12 Internet connection established successfully. IP address: 118.148.23.44, DNS server: 202.37.101.1 and 202.37.101.2, gateway: 111.69.7.41, broadband PoP: SNAP-41
24.12.19 04:09:02 PPPoE error: Timeout.
24.12.19 04:08:55 DSL is available (DSL synchronization exists with 40848/11719 kbit/s).
24.12.19 04:08:35 DSL synchronization starting (training).
24.12.19 04:08:12 Timeout during PPP negotiation.
24.12.19 04:08:12 Internet connection cleared.
24.12.19 04:08:07 DSL not responding (no DSL synchronization).
23.12.19 20:40:07 Internet connection established successfully. IP address: 111.69.166.169, DNS server: 202.37.101.1 and 202.37.101.2, gateway: 111.69.7.41, broadband PoP: SNAP-41
23.12.19 20:39:57 PPPoE error: Timeout.
23.12.19 20:39:50 DSL is available (DSL synchronization exists with 47985/11809 kbit/s).
23.12.19 20:39:30 DSL synchronization starting (training).
23.12.19 20:39:18 Timeout during PPP negotiation.
23.12.19 20:39:18 Internet connection cleared.
23.12.19 20:39:13 DSL not responding (no DSL synchronization).
23.12.19 20:34:21 Internet connection established successfully. IP address: 111.69.166.169, DNS server: 202.37.101.1 and 202.37.101.2, gateway: 111.69.7.41, broadband PoP: SNAP-41
23.12.19 20:34:11 PPPoE error: Timeout.
23.12.19 20:34:04 DSL is available (DSL synchronization exists with 48264/11688 kbit/s).
23.12.19 20:33:44 DSL synchronization starting (training).
23.12.19 20:33:22 Timeout during PPP negotiation.
23.12.19 20:33:22 Internet connection cleared.
23.12.19 20:33:17 DSL not responding (no DSL synchronization).
22.12.19 18:51:42 Internet connection established successfully. IP address: 111.69.166.169, DNS server: 202.37.101.1 and 202.37.101.2, gateway: 111.69.7.41, broadband PoP: SNAP-41
22.12.19 18:51:31 PPPoE error: Timeout.
22.12.19 18:51:24 DSL is available (DSL synchronization exists with 48208/11779 kbit/s).

hio77

12999 posts

Uber Geek

ID Verified

Trusted

Lizard Networks

#2380813 24-Dec-2019 10:22

that's still quite minimal. it's quite clear ddDLM is adjusting in the wee hours

that quite likely would be on the basis that your dropping sync spontaneously so often in the day time though rather than an indication of a fault (sorry for leading you down that goose chase)

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.