Turn off voicemail completely

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Turn off voicemail completely

sigod

32 posts

Geek

#274562 28-Aug-2020 22:44

A few months ago I disabled voicemail on my prepay sim using the 202 menu.

Fast forward to today and it just randomly turns back on and I have some voicemail.

I called 202 it asks me for a password (I can't remember if I deleted the password last time or if the whole thing has just reset itself) and I disable it again.

I called 2degrees the first girl I talked to said they could give me a code to disable it completely. She calls someone and comes back to tell me I have to do it through 202 again and that I will have a "new option" to completely disable it.

I called 202 again: no new option was available.

I called again and got a guy and I explained that I wanted to completely disable it and remove the automated message that callers get after a certain amount of rings when the computer voice says my number really slowly and says user has disabled voicemail. The guy called someone in the background again and came back saying they can't disable it.

I asked him whether voicemail will randomly turn on in the future again and he said if it does call us back again.

So what's the story why can't they just disable it completely, what does the telecommunications act say about this?

Oblivian

7297 posts

Uber Geek

ID Verified

#2551659 28-Aug-2020 23:12

According to their own user guide.. its 3, 8. But assuming that's how you got the user has turned off message

https://www.2degreesmobile.co.nz/assets/Uploads/Documents/2degrees-Voicemail-guide.pdf

Could try #002# - believe that's disable all network forwarding (also check your handset isn't doing the diversion 'call forwrding')

sigod

32 posts

Geek

#2551664 28-Aug-2020 23:22

On the handset I tried disabling call fowarding when unanswered and it says not supported by service provider.

Linux

11413 posts

Uber Geek

Trusted

Lifetime subscriber

#2551685 29-Aug-2020 06:17

Calls diverted to VM are controlled by the OCCF and this can't be changed by the end user from the handset

Call and request the OCCF to be set to N

gbwelly

1243 posts

Uber Geek

#2551807 29-Aug-2020 10:15

Yeah, I was very frustrated to find 2degrees turning voicemail back on after I had turned it off using 3,8 in the settings. People call using a private number and dump and run their problems using voicemail, I hate it.

I solved it in a bit of a brutal way on Android following the advice of @iamthefirst

I went into my phone dialer, then to settings, Calls, Call forwarding, Voice.

Then set When busy, When unanswered, and When unreachable to +6480069277 which is an incomplete phone number and won't connect.

An apple person might be able to document the way to do it on iphone.

Linux

11413 posts

Uber Geek

Trusted

Lifetime subscriber

#2551808 29-Aug-2020 10:19

Go into call division and cancel all diverts then call 2degrees and ask them to set OCCF to N

iamthefirst

24 posts

Geek

#2551813 29-Aug-2020 10:32

gbwelly:
Yeah, I was very frustrated to find 2degrees turning voicemail back on after I had turned it off using 3,8 in the settings. People call using a private number and dump and run their problems using voicemail, I hate it.

I solved it in a bit of a brutal way on Android following the advice of @iamthefirst

I went into my phone dialer, then to settings, Calls, Call forwarding, Voice.

Then set When busy, When unanswered, and When unreachable to +6480069277 which is an incomplete phone number and won't connect.

An apple person might be able to document the way to do it on iphone.

I am glad it worked. Although it is inconvenient, 2degrees are the only carrier that support call diversion for prepay customer so I am not going to complain. They even allow this workaround so I am happy with them overall