So I was happy with your service. Speed is pretty good. On occasions it's better than my previous ISP (on others it's slightly slower, but hey). When I had issues, they were resolved reasonably quickly.

Then, I found myself recommending Slingshot to a mate who's thinking of switching ISP's. (wow!)

I decided to write you a little (ok maybe not that little) email just to say it's been great, keep up the good work!

THEN... I received an invoice with an extra charge. Found out that it was that antivirus software that I already told you I didn't want when I joined (which you acknowledged by the way). But it's all good, all I wanted was a credit (and maybe a note somewhere in your system to remind you that I don't want the software?). I never wanted the antivirus as I've got my own.

Never received a reply about the positive feedback, like a "Thank you, we've hardly had any customers that went through the trouble writing things like that about us!". But maybe you do get a lot of customers singing praises? Who knows.

So far I haven't received a response about my overcharged invoice either. What's up guys? You're normally pretty on to it? Or it has been too good to be true?

Look forward to a response maybe here? (fingers crossed)