Orcon international packet loss/congestion.

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Orcon international packet loss/congestion.

Realm

2 posts

Wannabe Geek

#70831 31-Oct-2010 23:38

Hi
For the past 4 or 5 days I've been having a hard time connecting to anything outside NZ. Pinging a variety of international sites shows anywhere from 10% to 30% packet loss depending on the time. Speed/quality within NZ haven't changed and is still fine. Traceroutes indicate it could be something fairly upstream is causing this. I haven't found anything of interest here or on other sites so I thought I'd post. I've called the Orcon help desk's and followed their instructions, testing different computers, modems and phone jacks to no avail. Is anyone else having these issues?

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321 posts

Ultimate Geek

#398294 1-Nov-2010 00:29

Hmm nope mate, it does slow down during peak hour, but otherwise I don't think I've seen any packet losses... congestion yes, line quality though, is not an issue for me.

old3eyes

9119 posts

Uber Geek

Subscriber

#398338 1-Nov-2010 08:40

It was bad yesterday afternoon. At one stage I was getting 16Kbits while local speed test gave 16Mbits..

Regards,

Old3eyes

plas

453 posts

Ultimate Geek

#398583 1-Nov-2010 15:27

Yip been using a trial version of ping plotter and been seeing 10% to 30% packet loss in the evenings. Occurs on the asianetcom hops.

Good luck getting any help from their helpdesk, the only thing that happens is you end up repeating the pointless tests over and over, then get told that the issue doesn't exist and the ticket closed.

xpd

Geek @ Coastguard NZ
13765 posts

Uber Geek

Retired Mod

ID Verified

Trusted

Lifetime subscriber

#398619 1-Nov-2010 16:17

Was getting shocking connectivity last night....but put up with it. Will run some tests tonight and see if any better.

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

LinkTree

Sounddude

I fix stuff!
1928 posts

Uber Geek

Trusted

2degrees

Lifetime subscriber

#398701 1-Nov-2010 18:23

traceroutes plz!

Realm

2 posts

Wannabe Geek

#398711 1-Nov-2010 18:48

Here are a few traceroutes:

Tracing route to google.com [66.102.11.104]

1 4 ms 99 ms 99 ms dsldevice.lan [192.168.1.254]
2 24 ms 23 ms 23 ms lo1.erx1.nct.orcon.net.nz [60.234.8.17]
3 22 ms 22 ms 22 ms ge-0-0-3-200.cre1.nct.orcon.net.nz [121.98.9.17]
4 41 ms 25 ms 23 ms 121.98.9.142
5 48 ms 48 ms 49 ms ge-0-1-0-598.cre1.eqx.orcon.net.nz [121.98.104.1]
6 52 ms 52 ms 51 ms GOOGLE-GW.cre1.eqx.orcon.net.nz [121.98.104.2]
7 51 ms 49 ms 58 ms 66.249.95.232
8 50 ms 51 ms 53 ms 64.233.174.242
9 * * * Request timed out.
10 83 ms 87 ms * syd01s01-in-f104.1e100.net [66.102.11.104]
11 52 ms * 97 ms syd01s01-in-f104.1e100.net [66.102.11.104]

Tracing route to wikipedia.com [208.80.152.2]

1 31 ms 99 ms 99 ms dsldevice.lan [192.168.1.254]
2 27 ms 26 ms 25 ms lo1.erx1.nct.orcon.net.nz [60.234.8.17]
3 24 ms 24 ms 24 ms ge-0-0-3-200.cre1.nct.orcon.net.nz [121.98.9.17]

4 27 ms 26 ms 26 ms 121.98.9.142
5 25 ms 23 ms 23 ms Gi10-0-0-401.GW1.AKL1.asianetcom.net [203.192.167.33]
6 30 ms 27 ms 24 ms ge-0-0-0-0.gw1.akl2.asianetcom.net [203.192.185.45]
7 152 ms 151 ms 149 ms po1-1-0.gw3.lax1.asianetcom.net [203.192.185.62]

8 151 ms 151 ms 153 ms 216.156.64.85.ptr.us.xo.net [216.156.64.85]
9 153 ms 152 ms 152 ms vb2000d1.rar3.la-ca.us.xo.net [207.88.13.18]
10 183 ms 184 ms 182 ms vb15.rar3.dallas-tx.us.xo.net [207.88.12.45]
11 213 ms 214 ms 214 ms 207.88.14.42.ptr.us.xo.net [207.88.14.42]
12 221 ms 220 ms 221 ms w006.z207088246.xo.cnc.net [207.88.246.6]
13 226 ms 220 ms 246 ms rr.pmtpa.wikimedia.org [208.80.152.2]

Tracing route to yahoo.co.jp [124.83.139.192]

1 64 ms 99 ms 99 ms dsldevice.lan [192.168.1.254]
2 26 ms 26 ms 27 ms lo1.erx1.nct.orcon.net.nz [60.234.8.17]
3 25 ms 24 ms 59 ms ge-0-0-3-200.cre1.nct.orcon.net.nz [121.98.9.17]

4 78 ms 23 ms 23 ms 121.98.9.142
5 23 ms 24 ms 24 ms Gi10-0-0-401.GW1.AKL1.asianetcom.net [203.192.167.33]
6 23 ms 23 ms 24 ms ge-1-1-0-0.gw4.akl1.asianetcom.net [202.147.55.226]
7 48 ms 46 ms 46 ms po2-0.cr4.syd1.asianetcom.net [202.147.55.254]
8 174 ms 175 ms 174 ms po14-2-0.cr2.nrt1.asianetcom.net [202.147.40.118]
9 175 ms 175 ms 175 ms ge-2-1-0-0.gw3.nrt5.asianetcom.net [202.147.0.182]
10 245 ms 242 ms 243 ms AS4725.ix.jpix.ad.jp [210.171.224.48]
11 241 ms 243 ms 243 ms STOrk-08P10-3.nw.odn.ad.jp [143.90.149.61]
12 248 ms 247 ms 248 ms TYOrk-05P9-0.nw.odn.ad.jp [143.90.149.113]
13 247 ms 247 ms 245 ms TYOrw-11T1-4.nw.odn.ad.jp [143.90.192.2]
14 186 ms 184 ms 187 ms 106.211131232.odn.ne.jp [211.131.232.106]
15 191 ms 188 ms 189 ms 124.83.128.30
16 193 ms 194 ms 192 ms 124.83.128.50
17 216 ms 216 ms 204 ms f1.top.vip.ogk.yahoo.co.jp [124.83.139.192]

I still can't load any of these sites unfortunately. I don't know why the ping is so high with my modem, pinging it normally gives <1 ms.

wizkid

13 posts

Geek

#398788 1-Nov-2010 20:55

From those hops to your modem it appears that it may be faulty, I would reccomend testing another modem if possible or if not calling Orcon for a free one to test / replace yours with. (will take at least 2-3 working days to arrive)

Lenovo

Shop now for Lenovo laptops and other devices (affiliate link).

plas

453 posts

Ultimate Geek

#398795 1-Nov-2010 21:05

Sounddude: traceroutes plz!

ardvark

7 posts

Wannabe Geek

#398891 1-Nov-2010 22:54

well now i am encountering offshore websites based in aussie/ asia/ and Europe with very very download speeds - sorry have only been using speedtest.net but from auckland to japan its been 0.28MB tonight, and australia around 1.00mb, in contrast san francisco is getting 3mb which is the same as auckland

and for those that say 3mb is rather sad - I was getting 7mb until last week when telecom turned on the new cabinets in my street

phoned orcon about what they can do and said nothing unless the speed drops to 1mb when they would complain to chorus, the "helpdesk" said most of their customers get 3mb and its "ok" - not happy!

guess my alternative is to switch to telecom and make the most of the cabinet over the road

A

wizkid

13 posts

Geek

#398908 1-Nov-2010 23:28

@ardvark

I would reccomend contacting Orcon again as with that type of speed reduction there should be no issue with lodging a fault and having you moved to a wholesale plan. This will resolve your speed issues and likely provide an increase in speed overall due to the cabinet being closer to you then the exchange that you are currently / was connecting to.

Pulinski

131 posts

Master Geek

#399340 2-Nov-2010 20:49

I sent my tracerts to orcon support...I have not had a reply. That was two days ago.

Real bad tonight. Snappy locally, Orcon and NZ Herald etc. But am timing out to Facebook, Google and Twitter.

Fine here at Geekzone.

ChrisNZL

309 posts

Ultimate Geek

#399347 2-Nov-2010 21:16

I got a CSR to reset my port and "bump me up to a faster profile" and international speeds a little bit better, but certainly not perfect.

But at least I can actually load international webpages now...

Creator of Tallowmere. Working on Tallowmere 2.

pyronical

150 posts

Master Geek

#399362 2-Nov-2010 21:52

Been having slow issues here for the last 2-3 days as well, terrible tonight. Sucks, I haven't had issues with my Orcon speeds in almost a year. Something is definitely amiss.

Alhall

16 posts

Geek

#399388 2-Nov-2010 23:08

Orcon is unuseble for me in the evenings on international websites for about the last 4 months. It seems they are way over subscribed for International traffic. I am on a full speed up and down and from 5 pm they are at about 250kb /sec that is on a good day. Local sites are fine.

There was another big thread here Check " Orcon slow today" Apparently the only way to sort this out is go to another ISP, Which I am doing with a building move in a couple of months.

Emp

65 posts

Master Geek
Inactive user

#400346 4-Nov-2010 20:28

I had probally over 100 disconnects, they called out a chorus tech "nothing was wrong at the exchange". They changed the port over at the exchange on Monday...

LOL and behold, not a single disconnect and im flying back along to the old service I signed up for.

=)

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