Wow, it's hardly news but slingshot has to have the worst customer service hands down in this country.
we spent 3 and a half months without our italk and after many many hours of talking to CSRs, being lied to by those staff members and basically ignored, i finally spoke to a CSR who was sadly able to confirm that all previous promises made by staff to me and my wife had basically not happened. logging of faults, notes against our account, URGENT emails to team leaders... none of it had actually happened. what the f*ck are these muppets doing?
In one day, this guy was able to locate our ATA box which we had sent to slingshot at their request (despite previous slingshot reps telling us that the box wasn't there for two weeks and that we must have sent it to the wrong place or something), confirm what the fault was, get it fixed, and call me back, promising the new box would arrive within a week which it did.
So i can confirm that there is exactly 1 person at slingshot who seems to be capable of doing their job at the moment.
unfortunately, despite us paying a monthly contract and only receiving partial service, slingshot have still seen fit to bill us for the ATA, and only partially refund that cost.
After 3 and a half months of no customer support, they still see fit to charge us a little bit more for the inconvenience of requesting that they keep up their part of our contract?
jesus, i know how all these other people on here feel. Dealing with slingshot is one of the most painful things you can possibly have to live through!