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resolution

21 posts

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#71169 5-Nov-2010 17:11
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Wow, it's hardly news but slingshot has to have the worst customer service hands down in this country.

we spent 3 and a half months without our italk and after many many hours of talking to CSRs, being lied to by those staff members and basically ignored, i finally spoke to a CSR who was sadly able to confirm that all previous promises made by staff to me and my wife had basically not happened. logging of faults, notes against our account, URGENT emails to team leaders... none of it had actually happened. what the f*ck are these muppets doing?

In one day, this guy was able to locate our ATA box which we had sent to slingshot at their request (despite previous slingshot reps telling us that the box wasn't there for two weeks and that we must have sent it to the wrong place or something), confirm what the fault was, get it fixed, and call me back, promising the new box would arrive within a week which it did.

So i can confirm that there is exactly 1 person at slingshot who seems to be capable of doing their job at the moment.

unfortunately, despite us paying a monthly contract and only receiving partial service, slingshot have still seen fit to bill us for the ATA, and only partially refund that cost.

After 3 and a half months of no customer support, they still see fit to charge us a little bit more for the inconvenience of requesting that they keep up their part of our contract?

jesus, i know how all these other people on here feel. Dealing with slingshot is one of the most painful things you can possibly have to live through!

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Northland
111 posts

Master Geek


  #400906 5-Nov-2010 18:21
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Indeed cheap is sometimes good but in slingshot's case its the worst you can get....
Can't personally see myself waiting 3months for a service I would go awol after a week
and just because they're a teenie bit cheaper does not mean crap service
the company cheaper than them has excellent service its an overused excuse
frustrating aye?
guess you get used to crap service with slingshot after a while i sure have now i just go along with it
cause nothings ever done contact with them is up soon :)



richms
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  #400918 5-Nov-2010 19:02
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Damn, when I read the title I was hoping that it was announcement that slingshot had bought a few more 100 megs of international.




Richard rich.ms

nickb800
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  #400943 5-Nov-2010 19:47
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richms: Damn, when I read the title I was hoping that it was announcement that slingshot had bought a few more 100 megs of international.

Haha me too!
I guess its consolation for orcon users, it could always be worse... they could be with slingshot!



resolution

21 posts

Geek


  #402604 10-Nov-2010 10:37
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At least they've managed to completely ignore my written request for someone to contact me (via their website). Another tick in the useless box for slingshot. the website sent it's automatic 'someone will be in touch' response, but thats the closest thing to actual service it seems.

they should just be a bit more up front with their marketing...

Slingshot: we know we're sh*t, but we're cheap, so you'll still sign up!

SteveON
1916 posts

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  #402640 10-Nov-2010 10:56

I thought "It's a BETTER place" was their main slogan? Maybe they could be sued for false advertising?

richms
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  #402806 10-Nov-2010 13:16
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Someone will be in touch, with an apology email for taking so long after about 3 weeks, then a form response after another week clearly showing they did not read the original complaint beyond the word "slow" before choosing the response to send.




Richard rich.ms

resolution

21 posts

Geek


  #402827 10-Nov-2010 13:31
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Yip, public confidence in Slingshot's customer service continues to hover somewhere between zero and despair...

 
 
 

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lurker
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  #402893 10-Nov-2010 15:10
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I have a friend (an existing Slingshot customer) who has moved house, and Slingshot won't hook up broadband because they insist there is an existing provider. He doesn't have a clue who (they've effectively told him to sort it out), so he called Telecom and they said the line is clear, but repeatedly Slingshot have told him there is an existing provider, so they refuse to do anything. He's been promised a technican onsite more than once but they've never come (not sure what good that would do anyway). I don't know how long that has been dragging on for, but Telecom have told him they'll hook him up within a day and he's probably going to take up the offer, as he needs to get online. What a sad situation! He still wants to stay with Slingshot but they don't want him it seems!

resolution

21 posts

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  #403365 11-Nov-2010 12:47
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yeah, they really know how to look after you. also forgot to mention that there were two calls made on our ATA box, likely them testing it before sending it to us, and they've billed us for those calls. really classy stuff.

my wife has had this account with them since 2001, so they really value longterm custom...



resolution

21 posts

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  #403433 11-Nov-2010 14:53
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wahey! got a call back from a guy named Guy, would was actually decent about the whole thing. got the bare minimum in credit value back for the months without phone and the ATA box they sent out.

Nothing amazing, probably the absolute minimum they would legally be required to do, but getting a response and some outcome was surprising to say the least!

thats crazy i know, kinda like saying "they beat the sh*t out of me, but at least they called me by my proper name..." but as someone above said, you just get so used to bad service, that something slightly less than terrible is seemingly great!

still wouldn't recommend them to my worst enemies.





Ashyr
10 posts

Wannabe Geek


  #404494 14-Nov-2010 15:00
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i hear you. i just hate dealing with them.
there ability to actually understand the issue / problem and develop a plan or a solution. or puting you on the right directon. seems void. they dont want to help.

most of there reps i cant even understand.
i had this one indian dude, his accent was so hardcore i couldnt understand a word he said. literally. and im usually pretty good at understanding accented english. however this was terrible. i think a english woman took over after i repeated 3x . "i cannot understand you mate"

anyway.

its just so annoying. when u go. right. time to ring slingshot.
your soul kinda drops for a while as u try this routine mundane calling task to actually try to FLICK a light on in there call center. to actually help you.

meh!> over slingshot. so bad.
telstra i thought were bad. but thats nothing compared to SS csr's.

i miss my cable 10mb fibre. =/ epic ping times of sub 50 to aus. oh .

deltadelta
21 posts

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  #404500 14-Nov-2010 15:30
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...
In one day, this guy was able to locate our ATA box which we had sent to slingshot at their request (despite previous slingshot reps telling us that the box wasn't there for two weeks and that we must have sent it to the wrong place or something), confirm what the fault was, get it fixed, and call me back, promising the new box would arrive within a week which it did.

So i can confirm that there is exactly 1 person at slingshot who seems to be capable of doing their job at the moment.
...

Out of interest, did you write a letter to them to let them know about this one person that cares? Also if you send a hardcopy to the employee, and CC to the company, it's something he can use to help him get his next job or promotion (look, I did so well a customer wrote a snail mail to thank me)

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