Is slingshot internet down?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Is slingshot internet down?

tl54

30 posts

Geek

#77921 24-Feb-2011 10:37

My slingshot internet has been down since yesterday afternoon. Basically my modem can get a good ADSL sync, but keep showing PPP down.

I have tried another router and line splitter, but no luck

.

I understand they are claiming slingshot customers may experiencing 'slower than usual broadband speed', but I can't even get the slightest internet going!

Been trying to call them...but nobody answers the phone...figured might just ask around here if anybody is experiencing the same while I am holding the line.

BTW I live in Auckland.

Cheers.

cws82us

788 posts

Ultimate Geek

#442977 24-Feb-2011 10:41

Fine here in hamilton

join Quic and get free sign up when you click my link https://account.quic.nz/refer/250676

hellonearthisman

1819 posts

Uber Geek

Trusted

#442987 24-Feb-2011 11:02

Try calling them on a cell phone as you get quicker service. SS had a small outage yesterday and there current network status message only says dialups having issues.

tl54

30 posts

Geek

#442992 24-Feb-2011 11:26

Thanks for the tip!

I finally got through their support line. They are 'rebooting' ATM service for me. And it may take up to 24 hours...It seems very likely I'll have to get out of my basement and endure an internet-less weekend.

wanghou168

453 posts

Ultimate Geek

#443003 24-Feb-2011 11:36

Work fine here at Epsom Auckland

MOBILE: Huawei P30
OTHER: Thinkpad E14 + Asus Vivobook + Intel NUC5i3 + A family of Raspberry Pi x 9 + Amazon Echo

HybridE506r

59 posts

Master Geek

#443030 24-Feb-2011 13:03

Previous times when have experienced the same fault it ended up being a fault at the local exchange, perhaps that may be a cause.

richms

28191 posts

Uber Geek

Trusted

Lifetime subscriber

#443048 24-Feb-2011 14:17

I had a while yesterday with sync and no ppp. Came right after a while. was either me taking dsl down and back or it coming right on its own.

Richard rich.ms

richms

28191 posts

Uber Geek

Trusted

Lifetime subscriber

#443174 24-Feb-2011 20:45

Again tonight PPP dropout etc. Not sure if its the new cabinet or slingshot but performance is crap even to the next hop when tracing if I am downloading, so its looking more backhaul than slingshot, gonna call them tomorrow if it does it again and see what they plan to do about it.

Richard rich.ms

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

Hiamie

354 posts

Ultimate Geek

#443195 24-Feb-2011 21:59

Working fine for me in Parnell at 9:57PM. Not noticed any problems this evening, and I am sure my kids would let me know quick smart if there were any issues!

QWERTYNZ

18 posts

Geek

#443231 24-Feb-2011 23:38

Mines connected fine but had some problems loading international sites tonight, seems to be working fine now.

timtim

131 posts

Master Geek

#443241 25-Feb-2011 00:30

had some disconnections this evenings,had to reboot the modem a few time to get the internet back...not sure whats the problem was....

richms

28191 posts

Uber Geek

Trusted

Lifetime subscriber

#443251 25-Feb-2011 02:33

Basically dead at the moment. Google not loading, yahoo not loading, my own website taking 20-30 seconds to load the most basic page in the world.

iptraf on the firewall shows the download speed getting up to 600kB/sec on the cached torrents, then it just drops to 10-15 - showing 600 packets a sec outgoing and the incoming gets down to about 80 packets - slowly works its way back up to a normal speed, then plummets again.

Pinging richms.com [202.37.194.80] with 32 bytes of data:
Request timed out.
Reply from 202.37.194.80: bytes=32 time=13ms TTL=58
Reply from 202.37.194.80: bytes=32 time=29ms TTL=58
Reply from 202.37.194.80: bytes=32 time=12ms TTL=58
Reply from 202.37.194.80: bytes=32 time=12ms TTL=58
Reply from 202.37.194.80: bytes=32 time=13ms TTL=58
Reply from 202.37.194.80: bytes=32 time=13ms TTL=58
Reply from 202.37.194.80: bytes=32 time=28ms TTL=58
Request timed out.
Request timed out.
Request timed out.
Reply from 202.37.194.80: bytes=32 time=20ms TTL=58
Reply from 202.37.194.80: bytes=32 time=24ms TTL=58
Reply from 202.37.194.80: bytes=32 time=17ms TTL=58
Reply from 202.37.194.80: bytes=32 time=18ms TTL=58
Reply from 202.37.194.80: bytes=32 time=24ms TTL=58
Reply from 202.37.194.80: bytes=32 time=31ms TTL=58
Reply from 202.37.194.80: bytes=32 time=295ms TTL=58
Reply from 202.37.194.80: bytes=32 time=111ms TTL=58
Request timed out.
Reply from 202.37.194.80: bytes=32 time=21ms TTL=58
Reply from 202.37.194.80: bytes=32 time=13ms TTL=58
Request timed out.
Reply from 202.37.194.80: bytes=32 time=16ms TTL=58
Reply from 202.37.194.80: bytes=32 time=19ms TTL=58
Reply from 202.37.194.80: bytes=32 time=12ms TTL=58
Reply from 202.37.194.80: bytes=32 time=12ms TTL=58
Reply from 202.37.194.80: bytes=32 time=15ms TTL=58
Reply from 202.37.194.80: bytes=32 time=15ms TTL=58
Reply from 202.37.194.80: bytes=32 time=16ms TTL=58
Reply from 202.37.194.80: bytes=32 time=271ms TTL=58
Request timed out.
Reply from 202.37.194.80: bytes=32 time=82ms TTL=58
Reply from 202.37.194.80: bytes=32 time=13ms TTL=58
Reply from 202.37.194.80: bytes=32 time=13ms TTL=58
Reply from 202.37.194.80: bytes=32 time=17ms TTL=58
Request timed out.
Reply from 202.37.194.80: bytes=32 time=44ms TTL=58
Reply from 202.37.194.80: bytes=32 time=13ms TTL=58
Reply from 202.37.194.80: bytes=32 time=14ms TTL=58
Reply from 202.37.194.80: bytes=32 time=14ms TTL=58
Reply from 202.37.194.80: bytes=32 time=22ms TTL=58
Reply from 202.37.194.80: bytes=32 time=15ms TTL=58
Reply from 202.37.194.80: bytes=32 time=23ms TTL=58
Request timed out.

Ping statistics for 202.37.194.80:
Packets: Sent = 45, Received = 36, Lost = 9 (20% loss),
Approximate round trip times in milli-seconds:
Minimum = 12ms, Maximum = 295ms, Average = 37ms
Control-C
^C

That was done with just a few torrents running and they were doing the pausing thing I said above.

Richard rich.ms