7th September 2011 - I emailed Orcon to say that Telstraclear had been in touch with them recently letting them know i had moved my home phone and internet services away from them and that i had not heard anything from them so could they make sure that my services were discontinued and that i was keeping my mobile services with them for the time being.

Received automated reply from Orcon stating it is taking around 7 days before i would get a reply.

11 September - Received reminder from Laura in credit services - I replied to Laura saying that i had been emailing but had had no replies except for the automated ones saying it would be around 7 days for a reply so could she please make sure my homeline and broadband services were cancelled - I did NOT receive a reply from Laura

15th September - 8 days later - Received reply from Orcon saying they have no record of of any notification from Telstraclear so they have taken 30 days notice from the 29th of August and that i will be billed up until the 28th of September

17th September - I got in touch with Telstraclear requesting confirmation that they had in fact been in touch with Orcon and they emailed me with the confirmation that they had done so on the 19th of August with the reference number used - I then emailed this through to Orcon

23rd September - Received invoice - I was credited for the broadband services and not charged for the homeline services so this invoice is absolutely correct

18th October - One Month Later - Reply received from Orcon saying The last billing date has been changed to the 16th of September and that broadband charges after this date have been credited and that they have requested for the homeline charges to be credited as well and that this credit would show up on my next bill (this would be the bill dated the 23rd October)

23rd October - Received invoice - Charged again for homeline services at $43.48 - grrrrrrr - I tried to reply to this email to tell them that they had it wrong only to receive another automated email but this one said that this query has now been closed

27th October - I emailed them telling them to cancel my mobile services now as i have had a guts full of their crap service

10th November - Received email from Orcon to say that due to the 30 day notice period they are charging me up until the 27th of November  - I tried to reply to this also telling them they are only meant to be charging me until the 27th of November for my mobile services as the homeline and internet services had already been cancelled and my last billing date for those was the 28th of September. I then received the 'this query has now been closed' email.

The same day i went onto the website and sent a new query to open a new case

I put a post on their Facebook page only to have it and myself deleted - i had not sworn i had asked them to stop ignoring my emails and requests for my account to be sorted

 



I am really sick of all the back and forth emails that i have had to send in order for them to get this right - it's not hard and they are just ignoring me now by closing the queries straight away. I am sure they are sick of hearing from me but there is no way i am paying for something i do not have. Reading through all the facebook posts from angry customers is so disheartening that there are so many people out there being ignored by Orcon and not receiving the service which they are entitled to and paying for. When we owe them money they are straight onto us and then will threaten those that are a little overdue with being sent to Baycorp but at the same time ignore us customers when we are trying to get hold of them.

Don't really know what to do next