Have had a horrendously slow connection for the last 5 days with Orcon here in CHCH.  Got onto it pretty quick, done all the usual things changing modems, line filters, checked the line stats, traceroute, speedtests, etc.  Speaking with the person on the phone 3 days ago they agree that it needs to be escalated to a technician and ask me to run a diag program and send them results, which I do the same day.  I ring them today and they only just attach the results when I call, even though I called after running the diag program and called yesterday as well.  Not happy about that delay on their part.

The person then says that it might be 10 days till we see a technician since we still have internet access (barely, I don't call this internet access, takes minutes for a webpage to load). This seems a bit extreme to wait so long to see someone, doesn't it?  Has anyone else had experience with Orcon technicians.  This could be the worse case scenario the person on the phone is telling me but still one would hope to see someone before mid-week, or am I expecting too much.