I called up to get some more room on the server because my e-mails were not downloading due to the server being full.

I asked the guy for an extra 20mb, he said it was done I then said I will just check to make sure my e-mails are coming down now and he said it will take about 5min to take effect and ended the call.

 

I then discovered my e-mails were not working after the call and neither was my webpage.

Called back and the technician told me the last person that I talked to had deleted my entire account. He said he would try and restore it and would call me with an ETA on when it would be back up. (I gave him my updated cell number)

After hearing nothing for about 5 hours the store came back up and it was a copy from July last year.

I called back up again, I asked if they could get a more recent copy of the store back up and they said it was not their problem as they do not offer backup as a service. I asked again if they could at least have a look and he said there was no point they would have restored the most recent copy they had. He put me on hold for about 20 seconds and came back and said that it was the most recent copy they had. They way the guy spoke to me was like he did not really care and was not interested at all in trying to restore the page.

The last backup I did was about  1.5 months ago, usually I backup every month. So I have lost 1.5 months worth of customers accounts, orders, updates to the website, stock levels,  new products as well as 3 days worth of e-mails that were sitting on the server because it was out of room!

Anyway I am not happy that that can just accidently delete my account, then keep me in the dark about when it was going to be back and finally the last guy I talked to was very rude and did not want to look in to it at all.


Not a happy customer.